Timpson Reviews

Name: Timpson
Rating: 2.54

2.5 Rating 302 Reviews

38 %

of reviewers recommend Timpson

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2.5

Based on 302 reviews

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visit Timpsons shop fairly regularly at Seddlescombe, East Sussex. They are always helpful and polite. They are efficient and happy to give advice and good service.”

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Posted 2 years ago

“I was quoted £89.00 to replace the battery in my tag watch I asked how much the battery was to buy his response was £4 so £85 labour charge ridiculous”

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Posted 2 years ago

“Morrisons chingford 3 keys cut and don’t work had to take back never again there”

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Posted 2 years ago

“Was charged £18.95 for a replacement watchstrap. The price is £14.95 online. I'm guessing the worker in the shop in Hove is scamming people. Customer Services apologised and are refunding me. The prices should be written up in the shop to avoid this happening”

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Posted 2 years ago

“Quick efficient service by Shane in st.austell, will definitely use again”

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Posted 2 years ago

“Was quoted £19.95 for a replacement watch battery at Timpson Pembroke Dock yesterday. Came home, watched YouTube, bought a battery and replaced battery it all for £1.50. Timpson charge ridiculous amount of money!!”

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Posted 2 years ago

“I have just returned from my third visit to the store in Wandsworth Southside shopping centre to key one front door key. None of the original four keys worked so i returned to the store for a second try. No apologies for none of the keys working just issued with four new keys. The second set of keys also failed to work so a got a refund. No apology for none of the 8 keys not working and my third visit to the store. I have also incurred three lots of £2.30 parking fees and still have get new keys cut! Timpson's serve as a low cost key cutting serviced but have failed miserably on this occasion, will not use Timpson's ever again. Will happily pay more for a 'get it right first time service with a smile' organization. This member of staff clearly needs re-training on cutting ordinary front door keys and his level of customer care really could be better. Disappointed customer, expected much better! Complete waste of time.”

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Posted 2 years ago

“Wow, took my watch into Timpson for a battery, but turned out it needed a service. The guy told me how much it would be and I agreed to it, paid for it and was told 3-4 weeks before it came back to me. 3-4 weeks later I have just received a message from Timpson telling me that service will cost something completely different from what I was quoted and paid for. I have obviously asked them to explain. Stay well clear.”

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Posted 2 years ago

“Tried to get 2 front door keys cut from a working original. The first set they cut did not work.. one key only went in to the lock part way and the other went in, turned partially and then got stuck. 45 minutes later we were on the verge of calling out a locksmith when my partner somehow managed to wiggle the key out of the lock. I returned to Timpsons (Eastgate Bristol) to get a refund but was told by a surly shop person that their (Timpsons’) policy was to try again with different keys before giving a refund. No apology or even the slightest bit of empathy for the distress caused. I was clear that I was not happy with this policy, but having little choice gave them another chance. This turned out to be a further waste of everyone’s time as the second set of keys cut would not even go into the lock. I will go back again tomorrow for a refund and see how that plays out. In the meantime I’ve contacted Timpsons, who despite their auto response telling me how important my email was and claiming that they would get back to me within 24 hours have so far (24 hours later) been in touch. Very poor customer service and useless product.”

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Posted 2 years ago

“Perfect dry cleaning service”

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Posted 2 years ago

“I visited your store in Morrisons Carlisle today to collect a pair of shoes and in addition my wife needed a passport photo We were served by Kenny who was really helpful and most charming Thank you Kenny”

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Posted 3 years ago

“I always go to the Tmpsons inide Fenwick of Newcastle as the gntleman there is always helpfuland politewhether its for shoe/boot repairs or a watch battery replacement. I cannot fault him.”

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Posted 3 years ago

“Been to two different timpsons in as many weeks. Why do the staff seem to have an attitude problem? Don’t get understand they have a job because of customers? The way Timpsons bang on about great service isn’t the reality!”

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Posted 3 years ago

“Very expensive watch battery replacement and the staff member tried to squeeze out of me more money for a ‘lifetime guarantee’ Won’t be shopping here again”

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Posted 3 years ago

“I went to Timpsons in Morrisons at Dumbarton. The staff there could not have been more helpful. They were friendly, polite and helped me with what I needed. Excellent service I will be shopping there more often.”

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Posted 3 years ago

“I have today collected another suit from your branch at Morrisons store in Totton from Christina who was standing in for the manageress who was away. Christina couldn't have been more helpful and, like the experience I have always had from Timpkins, went the extra mile with ensuring everything I requested was resolved quickly. Your staff are a credit to the way you run your business.”

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Posted 3 years ago

“Had a battery replaced in my key fob couldn’t believe the price was £10.00 as I also got the spare replaced from the same company but at a different branch about 2 months ago and they charged me £6.00. I think they charge what they like. Will definitely not be using this service again!!”

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Posted 3 years ago

“Brilliant customers service today at the South Woodford Timpson outside Sainsburys. Courtesy, kindness and professionalism. They do great work and make you feel special. I'm truly delighted and can't recommend too highly.”

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Posted 3 years ago

“Brilliant customer service this morning in branch at Tesco Pitsea. Didn’t catch the person’s name but he was friendly, helpful and informative. I didn’t even know there was such a thing as a lifetime guarantee watch battery so pleased I went there this morning.”

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Posted 3 years ago

“The two gents at the Timpson in Morrisons St Helens, Merseyside were very friendly and helpful each time I visited and I will definitely use again”

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Posted 3 years ago

Timpson is rated 2.5 based on 302 reviews