Timpson Reviews

Name: Timpson
Rating: 2.57

2.6 Rating 287 Reviews

38 %

of reviewers recommend Timpson

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2.6

Based on 287 reviews

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have today collected another suit from your branch at Morrisons store in Totton from Christina who was standing in for the manageress who was away. Christina couldn't have been more helpful and, like the experience I have always had from Timpkins, went the extra mile with ensuring everything I requested was resolved quickly. Your staff are a credit to the way you run your business.”

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Posted 2 years ago

“Had a battery replaced in my key fob couldn’t believe the price was £10.00 as I also got the spare replaced from the same company but at a different branch about 2 months ago and they charged me £6.00. I think they charge what they like. Will definitely not be using this service again!!”

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Posted 2 years ago

“Brilliant customers service today at the South Woodford Timpson outside Sainsburys. Courtesy, kindness and professionalism. They do great work and make you feel special. I'm truly delighted and can't recommend too highly.”

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Posted 2 years ago

“Brilliant customer service this morning in branch at Tesco Pitsea. Didn’t catch the person’s name but he was friendly, helpful and informative. I didn’t even know there was such a thing as a lifetime guarantee watch battery so pleased I went there this morning.”

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Posted 2 years ago

“The two gents at the Timpson in Morrisons St Helens, Merseyside were very friendly and helpful each time I visited and I will definitely use again”

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Posted 2 years ago

“I bought battery for life for my car key but had my wallet stolen it had the card in but I want to know is there no proof on a computer that I bought for life battery because he was not very helpful xx”

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Posted 2 years ago

“Took my Iphone to have my screen fixed at the Northampton Grosvenor centre in their one he service. It had to be sent away to be fixed as they broke it when fixing it. When it was returned they had broken my phone beyond repair. It was brand new 2 months earlier. All they are prepared to offer is a secondhand old phone or a few quid to buy a secondhand one. Everyone who I've spoken to and everyone who's seen it on Facebook are disgusted with how your company has behaved. You broke my new phone the least you should do is buy a new one. If a company damages your properly you should make it right.”

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Posted 2 years ago

“First Class Artistry by Timpson's Fenwick Newcastle upon Tyne! A bespoke shoemaker said they could resole my Barker shoes using stitched leather soles. Instead they destroyed them using glue and only replacing a small section of the sole, a heel also fell off two days later. Timpson's completely rebuilt the shoes, stripping them back to just the upper sections as the Welts also had to be replaced from being previously removed to enable the leather soles to be stitched to the upper sections. I truly thank Timpson's for fully restoring my Barker shoes to their original splendour. If you are looking for trust, integrity, professionalism and first-class craftsmanship, go to Timpson's at Fenwick Newcastle.”

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Posted 2 years ago

“In (Morrisons) hull Had 3 office keys cut the 1st time, didn’t work as wasn’t cut properly, Went back cut for a second time, Guess what only 1 worked as I’d had to file a mm off for it to work it’s just a waste of £25”

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Posted 3 years ago

“Want to thank Stephen (Antonine Way, Cumbernauld) for excellent service repairing the smart key for my campervan. I was sure it was beyond repair but he managed to resurrect it. Thanks. .”

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Posted 3 years ago

“I bought insoles for my daughter at her request. The same day she had also spotted some in Clarke’s near her office, bought them and immediately put them in her shoes. I took the ones I had bought back to Timpsons unopened with the receipt but they refused to accept them back.”

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Posted 3 years ago

“Had a pair of new, limited editions shoes but when moving I got some little black marks on the upper of one of the shoes. Took it into Timpson Tesco and was told they would be able to get the marks out. 2 days later I came to pick them up and the whole front of the upper now had a big blotch of dark, discoloured leather. The guy said he can fix it by dying the entire shoe, as well as the other (pristine) shoe a bit darker to the same colour of the blotch. I went back 2 days later to find both shoes were darker, but the blotch was now darker too! And the pristine shoe now had scratched up uppers, a little flap of leather had been ripped up, the stitching had come undone and the rubber around the shoe had been scuffed and scratched away. Online support told me I had to take it to another store (on the other side of London from me) to get them dyed 'properly' and if they were not fixed, they could be posted in to their "excellence centre" for a proper repair. Trekked to the other side of London and the staff member in that store said he has no idea what the online support team was talking about: the shoes had been scratched and scuffed beyond repair and they could only be dyed from light brown to completely black! Online support is now saying they won't accept them beyond posted in to the "excellence centre" because they are irreparable, and they will not compensate my for the shoes because I gave "permission" for them to be repaired. So basically, what they've said is: "Yes, our website and staff say we can do any job and are committed to customer satisfaction. But we couldn't do your job and damaged your shoes, but it's YOUR fault for bringing your shoes to us instead of somewhere else. Yes, our staff ruined your limited edition shoes so they're useless now, but they did their best and although they made it so much worse, we don't take responsibility for mistakes or failings. Please feel free to jump off a bridge if you don't like it." Do NOT go anywhere near Timpson with your property if it means anything to you. For all the nice marketing speak they put everywhere that they will do a good job, in the event that they destroy your property, they will shift the blame to you for giving them "permission" to do anything to them. This essentially means they can do anything they want to your stuff, they can take your money, they can lose your property, damage it and ALL blame falls on you for giving them "permission" to work on - or destroy - your things. There is zero accountability here, zero integrity, and zero commitment to the customer. If you took your white car in to have a scratched door repainted and then it came back with EVERY SURFACE scratched up and the car now being a light grey and the staff said, "well, you shouldn't have given us permission in the first place. We did our best," would that be appropriate? If you went to a restaurant and found a cockroach in your food and the chef came out to let you know, "we didn't force you to come and eat here. We did our best, but you gave us permission to make food for you," would that be appropriate? Timpson believes that's the right way to approach business and handling customers. AVOID. The best case scenario (them doing an okay job) is NOT worth the worst case scenario, where they give you back a destroyed watch or pair of shoes and give you the middle finger for choosing them over anywhere else that will take pride or responsibility for their work. If you choose Timpson, you're choosing a place that gives their staff the freedom to destroy your things without any consequence, because it's all your fault for choosing them. What stops a business like Timpson then, where the staff never have to worry about doing a decent job, when they can just ruin your things and shift the blame to you? Nothing. I've experienced it through their store staff, their online customer service people and the area team. If you care about your property, go elsewhere. Don't be impressed or wowed by the big name or the lofty promises on their website and all over the place. They don't respect you or your things.”

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Posted 3 years ago

“Amazing service, great price & very friendly & efficient. Highly recommended.”

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Posted 3 years ago

“Matt at the Stroud branch offered the greatest possible level of service; professional, friendly, engaging, thank you! The level of service Timpson offers is 2nd to none in my experience. Keep up the great work!”

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Posted 3 years ago

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Posted 3 years ago

“Timpsons are expensive but the guys in the Asda store, are great, friendly helpful and charming. (Bolton asda).”

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Posted 3 years ago

“Had a new key fob done not to the best standards and had problems with it opening my car door after a day or so . Took it into a differwnt branch and johnny (mobile manager) shotton branch went above and beyond for me today he replaced everything and left me the old one in case of emergencies .its people like him that make you come back again exellent customer service and dealt with it quite quickly .thank you johnny”

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Posted 3 years ago

“Hi, I want to report about refusing of service at one of your sites. It was Windsor Dedworth Tesco unit. I was refused to replace my battery on iPhone by your employee on 16:40 1st of October 2021. I ordered battery a week ago and got a phone call from you saying that it is arrived, and I could pop in anytime now. When I came today your guy told me that he never done this before and it will take him an hour to replace the battery and he does not have time to do this however it was 1 hour 20 minutes left to the COB. I asked him couple of times, but he refused to service me. I am not sure this is Timpson’s standard, and this is not my problem that your staff is not trained enough. It was the service your announced and you just lost money and a client. Please fix this and as for me I will never use Simpson again.”

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Posted 3 years ago

“I had a dreadful experience in timpson corstorphine Went into get passport photos. After two attempts to do this service that they advertised!! The very rude and unprofessional guy. Said sorry light in shop rubbish. Have reported this to employers before. But same problem still. Obviously I wasn’t happy. He then went of on a catalog of abuse. Saying wasn’t his fault etc. Ended with him telling me to get lost. Unbelievable service. Don’t go near”

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Posted 3 years ago

“I handed over my king size quilt, paid £25. When collected it was as dirty as when sent for cleaning. It did not even smell as it had been near any form of detergent. Two weeks on still awaiting to be contact with some form of explanation, let alone a refund. I am shocked.”

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Posted 3 years ago

Timpson is rated 2.6 based on 287 reviews