Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Everything with the tiller was great except the manual didn't have any lubrication specs.”

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“I purchased a scratch and dent frame for pallet forks for my John Deere 1025R. It arrived with a few scratches from shipping which I am guessing would have happed even it if wasn’t a scratch and dent item. The issue is the pin placement for the 1025R is to high by approximately and 1/8”. I will have to make modifications to the pins to make it fit my loader mount.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Pallet forks arrived earlier than expected which was great. But when they wouldn't fit because they were made improperly so that it wouldn't attach to the skid steer attachment, not great. A buyer should never have to pound metal on a new product to get it to fit. Bad titan bad. No no no.....”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Wrong product was sent out at first. Delivery of correct item was not prepared for the drop off situation. Had to do a work around, taking my forklift out to the road to meet the truck and unload. (Driver was friendly). First (wrong item) was delivered perfectly, but had to be returned. Communication to resolve issues was good, but a little confusing with the different carriers...(Saia delivering and Fed Ex picking up). The land plane/leveler is well built and does the expected job. I love the speedy delivery (when it's the product I ordered).”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked and a replacement was processed. We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“Lost the plate to my bale spear. You then tried to blame me for not buying shipping insurance. Free shipping don’t even remember it being offered. However with all that I finally received my back plate. Works like it should so far. The test will be the summer when we are putting up big square bales”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The hay spears were rusted and had to work on the threads for about an hour to get the nuts off and then back on”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Salesman was reluctant to give me information. Very vague on delivery. Attachment showed up hydraulic hoses were not attached or very loose Grease Certs were loose and one would not work.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Would have been much better if the rude lady I dealt with back in December would have just given me this deal then !!! She was rude and almost wasn’t going to order but I ended up getting exactly what I told her would have been the fair thing for me then !! Check my order and you will see she could have just kept me happy because I ended up with the VERY thing I told her but she only wanted the easy way out so she refunded my money !! Probably no one will ever read this or look into any of this but I was right !! lol”

Helpful Report

Posted 1 year ago

Hi, we apologize for the previous experience you had with our customer representative. Our customer satisfaction is always our top priority. I have forwarded this to our support team for review. We're delighted you received your order and that you are happy with the product. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Outstanding customer service. The USA made stump bucket would not fit my Kioti loader and needed to be returned. The Titan team were very responsive and helpful to make that happen. My rating is low because of the misfit and the poor service provided by the shippers: SAIA (to me) and FEDEX (in the return). Both companies could not provide a truck that could reach my house. I had to load and meet them.”

Helpful Report

Posted 1 year ago

Hello! We are so happy you are pleased with our service. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“My order is still not delivered. Still missing 48" fork????????”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, you have been assisted by one of our customer support specialists who provided you with the status of the fork which was shipped separately. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The wire puller implement has surface rust all over it and bare paint spots. It is from India and shipped in cardboard enclosed in plastic. Box was moldy and humid wet dripping water inside the box. Staple holding box were also rusty. Terrible shipping”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Struggled with fulfilling the back order, internal communication was lacking on direction and subsequent communication to customer.”

Helpful Report

Posted 1 year ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I am pretty disappointed with customer service from my last purchase. Within a day of buying a stump bucket ( still hadn’t received it)I received an email for exact same item but $150 dollars off what I paid. I called customer service (Esther) and requested I receive same price as email I just received . I was eventually credited $75.00 . I believe I should have received the sale price that was emailed to me. This experience will definitely make me seriously think about looking elsewhere for my future implement purchases.”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience. Unfortunately, prices on our listing may change without prior notice. We checked and you were refunded for the price difference. Please be advised that the item's original price is $1,509.99 and you were able to purchase the item for $1,434.97 which is $75 off the original price. Plus the $75 refund we processed, means you were able to get the $150 discount. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Price was good, seems heavy duty enough. Main spear was still loose when I ran the nut all the way down. Had to add washers to get it tight, and the stabilizer spikes wouldn’t go in far enough for the keeper bolts to go in their notch with the unit on the tractor. I was able to modify it to work, just frustrating to have to modify a new piece of equipment.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I am a repeat customer, I placed an order 2 weeks ago, they stated item was in stock and would be getting email with tracking number. Week went by no tracking email. I called and they said it was on hold because there was an issue with my address because it listed P.O. Box then physical address. I mentioned u mailed before and I should be in the system plus u have my phone number. So I waited why. Not so happy with delivery, product seems ok time will tell with more usage”

Helpful Report

Posted 1 year ago

Hi, we apologize for the delay. Our system automatically holds orders that have a PO Box address. Unfortunately, due to the high volume of orders with the PO Box address, our support wasn't able to send you an email immediately about it. We checked and the order was delivered on 02/19/2024. We are glad that you are happy with the item you ordered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I received my otder of the standard pallet forks quick attachment; and it's perfect for my needs. I have been saving pallets and now I can stage material on them and move them m when I want. Extra fast shipping for a large item. 3 stars because I ordered a replacement part for another item I bought from Titan, the 72" debris forks. Customer service took my order but I have not received a confirmation email nor the part. This has been over two weeks. It is the clamp assembly. I did not claim warranty because I am pretty sure it was something I did, so I paid for it through customer service.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the delay. Upon checking, the replacement order is on hold because we have not received the payment yet. We sent you the PayPal invoice on 01/25/2024. Kindly check your inbox, spam, and junk folder. If you did not receive it, you may contact us at info@titanbrands.com so we can resend it to you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Poor packaging leading to product damage in shipping. I just ordered a ballast box and a quick hitch and both arrived damaged and Titan won't answer my email regarding same. Disappointed”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Although the hydraulic hose hanger I ordered for my grapple has a “spring” base, it’s definitely NOT made of spring steel. The first time (and anytime now) the hoses put pressure on the hanger, it bent over and stayed that way. I now have to physically straighten it. That’s not what I was expecting from Titan.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered a pipelayer attachment. Shipping was fast and easy but the new attachment cam in with a bunch of rust on it (happy to provide pictures). It's made to go in the ground behind a subsoiler so I wasn't too worried about the rust but I certainly don't expect a new item to be rusty when it arrives.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I ordered a 650 poly card which was delivered in good condition. Upon initial inspection it appears that it is well designed and will built. However, there were no instructions for assembly in the box. I had to contact titan directly and then try to locate it on site where I could print it off. Another option was to read the instructions on my phone. Neither of which were very convenient. Unfortunately, the instructions were poorly written, difficult to follow and lacked proper illustrations or identification of parts. Titan should review their own instruction manuals and attempt to assemble their own products to better understand what a customer has to go through. I think they can do better.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. I have forwarded your feedback to our product team about the manual. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews