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Titan Attachments Reviews

4.4 Rating 26,617 Reviews
84 %
of reviewers recommend Titan Attachments
Company Reviews Product Reviews
21,322
 Metrics Info
4.4
Based on 26,617 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Titan Attachments Reviews
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Phone:

800-605-7595

Email:

info@palletforks.com

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Michael S
Verified Buyer
“Well my pallet forks were delivered a month late. When I did receive shipment, it looked like shipper dragged my new forks from where he picked up shipment. Then had to repaint the pallet cage. And to top it off, you sent me 42 inch forks instead of 48 inch forks. Thanks”
Helpful Report
Posted 1 year ago
Clif H
Verified Buyer
“good bang for the buck.”
Helpful Report
Posted 1 year ago
John V
Verified Buyer
“Item came damaged.....paint was scratch off in many areas. PAcking was not thick enough. Not provding touch up paint....”
Helpful Report
Posted 1 year ago
William D
Verified Buyer
“Attachment arrived damaged and missing parts(not Titans faught). Titan did not have replacement parts available.”
Helpful Report
Posted 1 year ago
Tim K
Verified Buyer
“The items I ordered did not fit as advertised. Customer support said to fix it yourself and then we will send you some sort of compensation for your time and costs. I have purchased items in the past and was very pleased - this time extremely disappointed!!”
Helpful Report
Posted 1 year ago
Andrew T
Verified Buyer
“Everything was good other than shipping the cardboard was torn and 1/4 steel was dented from a fork truck.”
Helpful Report
Posted 1 year ago
Keith H
Verified Buyer
“My order arrived without all of the listed components. It was missing a carabiner. In order to be made whole, I have to buy the part from Menards myself. Send a receipt to Titan which is only for the rebate amount. So now I have more clerical work, filing to reimbursement of the rebate amount and waiting 8 weeks for it to show up. Titan should have just sent me the part. Very frustrating. Luckily I only ordered an $50 part. I will never buy one of their larger attachments for my machines in light of how difficulty they made this process over such a simple part.”
Helpful Report
Posted 1 year ago
Bradford H
Verified Buyer
“The flail mower came missing a zerk fitting, the threaded hole for the fitting was damaged, requiring it to be tapped to accept a zerk fitting. This should have been caught and addressed at the factory”
Helpful Report
Posted 1 year ago
Walter S
Verified Buyer
“The lack of packaging and protection for the draw bar caused it to arrive with what appeared to years of use. The Powder-Coated Black paint was chipped and pealed due to improper packaging. The bar had dents in the metal. I paid for a new draw bar not a draw bar that appeared to be used. The only saving grace was I was able to return the product. The customer service representative wanted to blame the shipper but it was all on the manufacturer shipping department. Poor quality control with the shipping department.”
Helpful Report
Posted 1 year ago
Brian M
Verified Buyer
“The steel bracket was bent and won’t allow me to place the pin in the hitch. I insured this order when I placed it and they are telling me to contact you. I have no idea what’s going on and I’ve been waiting for a couple weeks to have the issue resolved”
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Nestor N
Verified Buyer
“Holes do not line up. Missing bolts !!!”
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.
Posted 1 year ago
Jeffrey B
Verified Buyer
“Got a message it was delivered but it isn’t here 🤷‍♂️”
Helpful Report
Posted 1 year ago
Charles S
Verified Buyer
“I did not get the 10% discount that was advertised. I was disappointed because the stationary thumb does not fold up on the backhoe”
Helpful Report
Posted 1 year ago
Gary L
Verified Buyer
“One caster was broken powder coating was in bolt holes making it impossible to start bolts”
Helpful Report
Posted 1 year ago
Dale M
Verified Buyer
“I specifically stated I have a Kubota L3901 and that I needed the stump puller to be configured for the same. I called and was told that the attachment would arrive ready to use after unpacking. Of course, it did not come with the correct hydraulic couplings and now I am in the process of trying to find the ones that can replace the ones that do not work. The attachment, however, looks sturdy and as though it will perform.”
Helpful Report
Posted 1 year ago
John C
Verified Buyer
“Advertised as fitting my tractor but it doesn't. Their support was no help. Had to buy an adapter from another company since Titan could help me.”
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Robert B
Verified Buyer
“The attachment is what I expected and works fine. Your customer support needs work. When I asked about a measurement in inches I received centimeters. I had said this request in plain English. Don’t understand where the confusion came from.”
Helpful Report
Posted 1 year ago
Hello, thank you for your feedback and we apologize for any inconvenience. I have forwarded your feedback to our support team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Phil A
Verified Buyer
“I ordered a drum spike aerator. It came with absolutely NO ASSEMBLY INSTRUCTIONS WHATSOEVER! If you are not mechanically inclined and do not have the patience to assemble and then dis-assemble multiple parts until you figure out the right configuration on how each part fits, you will have a very hard time getting this product assembled. The initial packaging comes hard wired to a welded box frame and the whole assembly is extremely heavy. Two people are suggested for unloading from truck to assembly point. The parts seem to be made of heavy duty steel. Assembly instructions would go a long way in making it a much better experience.”
Helpful Report
Posted 1 year ago
Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Dan S
Verified Buyer
“Shipping, Delivery was fine. When I put the unit together I found the holes to set the angle of the rake don't line up so the pin does not fit through the hole. Any suggestions?”
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.
Posted 1 year ago
Dilmer M
Verified Buyer
“Adapter was not a direct fit and had to be modified to fit attachments. Holes didn’t line up etc.”
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.
Posted 1 year ago
Titan Attachments is rated 4.4 based on 26,617 reviews
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