Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“The hitch arrived in good condition and on time. I could not access the manual online. I installed on my John Deere 3035 but the bush hog keeps coming loose on the top hitch.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I needed a 24 inch extension so I bought this part. Pin to pin is only 20 inches so it is a 20 inch extension. The whole part measures 24 inches so this part is leaving me short of what I need.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Ordered replacement belts for my new Titan finish mower incorrect belts were sent. Needed the belts to Titan sent a refund instead of replacement belts that causes downtime.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. Unfortunately, we cannot process a replacement for scratched and dented items. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Item is Damaged Looks like it was dropped”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I received the grapple and it appears to be a very rugged and well built piece of equiptment. I have not been able to use it yet because I cannot connect the hydrolic lines to my Bobcat skid steer. The upper female connector is contacted by the upper jaw of the grapple and damaged the coupler that came on the grapple. I have tried unsucessfully to get some help with this matter. I was contacted once by Titan but refused the call before I realized that it was a call from Titan. I was promised another call which I still have not received. Until I can use this grapple I cannot comment on it's performance. I hope I can get a call as I have been waiting about two weeks to use this. Len 517 290 2728”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Finally received shipment. First contents lost in transit. UPS threw empty box away. Customer service said would replace one time. Told me I should buy insurance for your lack of packageing. Second shipment arrived with damaged box and bag of bolts open. Was missing a bolt and 4 nuts. Customer service sent diagram of bolt , so I could purchase locally. Product was fine, but your shipping department needs a lot of training.”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Ordered off the website for a 2 series John Deere loader, triple checked to make sure I ordered the right one but I received a euro/global 5 series and up attachment. Titan accepted the return after a short phone call and a one email. Would order again if they had the attachment in stock.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Used the first time and bent my bucket cylinder, cost me $550.00 I believe it should come with operation instructions. It is built well, and will be useful but you have to limit what you can do.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Product arrived few rust spots but just spray painted over them. Not a big deal. Would have gotten another star but delivery was changed twice at last minute to different days. Thanks”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The first shipped quick hitch arrived and was defective. It took multiple calls and well over a week for the replacement to arrive. Replacement does work well, and I am pleased with it. But the service in between and the multiple contacts to get the replacement was way too cumbersome.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I was dissapointed to receive the forks that had an excessive amount of rust on them, and stickes that were not easy to get off. I am sure they will function just fine, but asthetically not so much. I usually post pics online of things like this, but thought people would assune they were used and give your company a bad name.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received has rust on it. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Order and delivery were quite smooth. I have a part missing and am being asked to source it myself and ask you to approve the price paid so I can be reimbursed. Richard has been very helpful, but seems like an odd process.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We can issue a replacement part for you but sourcing the hardware might take 60-90 days. To avoid further delay, we offered you to purchase it locally and send us the receipt for reimbursement. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I ordered a frame with a set of forks. The forks were delivered and the frame was backordered which I knew before I ordered. When the frame backorder date was pushed out another 3 weeks I requested to change my order to a different frame. Here's my issue, I had to return the forks because the software would not allow them to split the order so I had to sent the forks back only to have another set sent out to me. To the companys credit they did pay for the return shipping. But then the order was split for 2 different refunds. It all worked out in the end just seems like a lot more hassle for everyone involed.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the previous experience. Unfortunately, since the order was a kit, and since the frame was canceled, the first fork that was sent has to be sent back for inventory purposes. I checked your account and found that you had already spoken with one of our support specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I am sure I would have provide a higher score but you must pay better attanention to you shipping department. I encourage you to send me an email to so I can reply with a photo. glenngardon@msn.com”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“shipping was delayed and product showed up damaged. otherwise product seems to work ok.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I have STILL NOT RECIEVED my Pro Series Fork Lift FRAME yet only the Two Forks were Delivered and NO EMAILS from your Company about this I have some other Items in me Cart but I am NOT buying anything untill find out about this.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, the frame is still in transit. I sent you an email about the shipping details. Kindly check your inbox, spam, and junk folder. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“A bit frustrating. And I'm a Titan Attachments fan, this was my second purchase in two weeks - the bucket was a 5/5. Unfortunately, the 5 foot tree boom is servicable, but a bit of a disappointment. The item pictured on the website has reinforcement plates on each side of the boom at the crux of the boom - the one I received is simply welded. The boom pictured on the website fits perfectly and squarely into the quick-tach plate (note: the 5 foot tree boom is a two-component piece). My boom does not fit squarely and had to be pounded into place with a 5-pound dead blow hammer. I had hoped to fabricate other items to insert in the boom receiver, but the fit is so poor, it is probably a one-shot deal. Again, the one in the website picture fits nice and square. The quick-tach plate packaging was basically destroyed by UPS and the item has the associated dings and scratches. This was probably a quiet protest by UPS because each of the two items was listed as 60 pounds each, and yet the Titan website describes the weight as 168 pounds - basically 48 pounds of steel (i.e. 168 - 120 = 48) got "lost" somewhere along the way and I received the brunt of any fallout via a damaged product. PS: I already wrote a review online, but it NEVER showed up - my guess is that you're screening your reviews.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered a Hay spear attachment and it came bent, Not sure if it’s from FedEx or Titan but it looks like it can be fixed it’s just unfortunate.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I’ve already bent this thing. Very disappointed in this.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Box was tore up bad. Nuts and washers lost. Bubble wrap around sixty pounds of metal. Titan stickers mounted up side down on product. Bolts wrong size for me .I was surprised at the wheels, solid hard plastic. Product works as it should.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews