Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“The product seemed okay but it didn’t fit on my piece of equipment. They want me to pay shipping back which I would accept but then they want a 20% restocking charge. What a stupid thing to do. I was going to buy a couple thousand dollar grapple for my skid steer so they saved $10 or $12 dollars and lost a couple thousand. So beware if something won’t work for you. I’ll certainly never buy anything from them a, I’m just glad it was a small item.”

Helpful Report

Posted 4 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 4 months ago

“Hello everyone, My suggestion to anyone looking at a creditable company avoid this one. I had purchased a set of teeth for frontend loader on tractor. They sent these to me and didn't open for 4 months and once opened no pins were in box. I reached out to have these sent vis USPS for lower cost. They refused to sent saying out of warranty. I would be embarrassed to send an e-mail telling someone that. I will go out of my way to ensure no other person gets this treatment via post on channels. I just reported to better business bureau in Georgia who will note this company's standards.”

Helpful Report

Posted 4 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 4 months ago

“Paid over 300.00 dollars for this mower , no way to make it float behind tractor, and does not do a clean cut on broom straw , very disappointing, I paid a lot and still have to go over it twice”

Helpful Report

Posted 4 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 4 months ago

“I bought a Stump Bucket for a J.D. tractor, hook and pin. The pins did not align with the holes on the tractor, so I have a choice of paying shipping to return it or hiring a welder to move the pin. I won't buy anything from here again.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“Too many emails after order! !!!!”

Helpful Report

Posted 5 months ago

Hi. We apologize for the volume of emails you've received after placing your order. We understand how this can be overwhelming. Our goal is to keep you informed at every step of the process, but we’ll take your comments into account to improve the experience. If you ever wish to adjust your email preferences, please feel free to reach out to our customer support team, and we’ll be happy to assist you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“I canceled this order, but they shipped it anyway. I'm not sure how much of my money I can recover selling it due to the shipping damage and scratches.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“I still do not have the pins to connect the forks. It has been over two weeks. I need the damn pins !!!!!!!!!!”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“You was not fair to me, I received damage product”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 5 months ago

“Titan is one of the worst examples of customer service I have ever experienced from a company. They destroyed my front porch with a delivery and have made no attempt to fix or address my problem. Once they got their money you are not going to get any assistance. They told me I was responsible and that I would have to figure out how to contact a delivery company that I don’t even know who they used. Be very careful when you order anything thing from Titan and know that you will get No service once they have your payment. Very disappointing customer service.”

Helpful Report

Posted 5 months ago

Hi, we’re sorry to hear about the issues you’ve experienced with your delivery. Unfortunately, we don't have control over how the carrier handles deliveries. We recommend contacting the carrier’s customer support team to file a damage report. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“Never received the product”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 4 months ago

“Customer service on this is horrible. You have to submit online and they try to wiggle out of everything. I submitted a claim 9 days ago and I still don't have a clear answer. I had to go buy a different pallet system to continue to run my business.”

Helpful Report

Posted 5 months ago

“My order arrived with parts that did not fit together. Manufacturing defect. After two weeks of back and forth emails, still no resolution or replacement parts. I will probably need to send the rake back for a refund.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement order for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 5 months ago

“Brackets don’t self align well on loader and not at all on implement.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“I’m almost two weeks in & attachment was short parts which had still not been resolved .”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“I ordered the wrong size I was not aware that the Bobcat MT1000 was not a Mini skid steer. Apparently it’s its own size and Titan doesn’t offer it. I tried to return it. They said it would be a 20% restock fee. I found a different company that took it in on trade and sold me the correct size.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“This was the second shipment of a PTO tine set of 12. It was also the second time only 1 tine was sent! Now they are out of stock again!!! Titan has had our $200 for 3 months and we only have 2 tines! We are waiting for them to be restocked to hopefully get the remaining 10 tines. Never ordering from them again!!”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“Only shipped half the order charged the full amount shipped the second half over 8 weeks later! When order was placed was told it was in stock and good to go.”

Helpful Report

Posted 5 months ago

Hi. I apologize for the confusion regarding your order. While you were informed that the items were in stock at the time of purchase, some were actually backordered, which is why the second half of your order was delayed. I’ve checked your account, and I can confirm that all items have now been delivered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“was not correct diameter needed”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“The attachment will not go on my machine the angle plate on top in too long so it bottoms out before it can go under the bottom to locking pins”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“Product came in with zero packaging and had chipped paint on nearly every corner. The resolution I was offered was a refund of $18.99. After pushing and prodding and lots of back and forth I was offered $30, and then finally settled on $40. I felt $40 was innappropriate but felt like I was left no other reasonable option. Zero packaging followed up by terrible customer service. At least take some ownership for the lack of packaging and improve for the future.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews