Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“The product was of sufficient quality but the delivery process was a mess.”

Posted 8 months ago

Hello, please accept our sincere apologies for any delivery issues. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 8 months ago

“I usually don't provide a review but I have been reminded and reminded over and over and it was a not a good experience so I was going to let it go. First my order was wrong. Ordered and paid for 4 items and received 2 and was basically accused of trying to scam them out of 2 other items. Upon receiving the two additional items the quality was poor to say the least. I have purchased many items from titan but with experience may be my last”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Ordering and shipping was quick. My pallet from came in damaged and badly scratched up”

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Posted 8 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there is any severe damage to the item that affects its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“Still not received”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and the order was delivered on 07/30/2024. If you have any concerns, please email us at info@titanbrands.com.

Posted 8 months ago

“We order a post hole auger and before I finalize my order I decide to call and verify my order through on of titan agents , I didn’t want to get it wrong. The agent confirmed my order as being correct. Well it wasn’t? Not really sure what happened but I did my due diligence to make sure and it still was wrong. So anyone out there if you can help us get this returned and refunded properly, I would well appreciate it. Thank you”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“I am being told via email that the second package of two was delivered, but it has not.”

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Posted 9 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, the second shipment was delivered on 07/16/2024, If you have any concerns, please email us at info@titanbrands.com.

Posted 8 months ago

“The product is great, it was the customer service that was terrible. I was told it was on BO until 26 June. I called the 26th and was told it might come in around the middle of July. I told them that wasn't acceptable and refund me. With in 24 hrs they called and said the item I was wanting came in go figure. Anyway I took shipping and received the item in a few days”

Helpful Report

Posted 9 months ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“In the end I did not receive the product I paid for. I entered the correct shipping address but your website did not accept my address and promtped me to correct the address. This resulted in accidental entry of a similar address in a different city and state. My call to the company to try to correct this resulted in an "its not our problem" response. Later, after contacting UPS and a resulting conference call, a new call tag was issued but the people who received the package refused to respond, so the package was not recovered. Though I do appreciate that some effort was eventually made to resolve the issue, in the end I spent money for a product I did not receive. Thus I am not exactly happy with this transaction.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies for the technical issues upon placing the order. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“. Very poor packing resulting in 9 day FedEx delivery . No instructions . Uneven welds on arms resulting in uneven sides”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Titan Attachments has no problem taking money from customers while portraying a false service on their website. Their website should state there is a chance a customer will pay $112 for expedited shipping and receive zero expedited shipping. They advertised a service, took money for that service, and then kept the money when their company did not fulfill that service. We paid $112 for the attachment to arrive in 5-7 days. It didn’t arrive until 17 days later. I also contacted BBB for a refund on the expedited shipping fee and the company just said no, sorry we don’t guarantee shipping times. Then they shouldn’t advertise and take money for expedited shipping. The quality of their product is good though.”

Helpful Report

Posted 9 months ago

Hi. We apologize for the frustration and inconvenience you've experienced regarding the expedited shipping. Upon checking, we see that you have already been assisted by one of our customer service agents. Unfortunately, as advised, the estimated delivery time is an estimate and not a guarantee. Once the parcel has been handed over to the carrier, we have no control over any delays that may occur. We understand your disappointment, and we are continuously working to improve our services. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Decent quality attachments at fair prices. Shipping company (SAIA) is a joke. No call ahead, dropped off bucket with random metal angle contraption on it. Sent heads up email to Titan and got a "we're super sorry" as a response.”

Helpful Report

Posted 9 months ago

Hi. Thank you for your feedback. We're glad to hear you found the attachments to be of decent quality at fair prices. We apologize for the inconvenience you experienced with the shipping company. We understand how frustrating this can be and are actively working to improve our logistics partnerships. Your feedback is valuable to us, and we’re committed to making improvements. If you need further assistance, please feel free to contact us at info@titanbrands.com.

Posted 9 months ago

“We purchased the 6' forlift broom.... Order Process was fantastic. Delivery was even better. The product construction quality is good for the price point. However, we tried to remove the bristle segments and they will not budge. It seems there was an issue in the manufacturing process and the bristle base are too large to fit in the bristle channel. These are made of hard rubber and they could not be removed even with a 5lb sledge hammer. I don't see us being able to replace these when they wear becase they are absolutely crammed in with no budging whatsoever.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The product seems to be very well built and exactly what I was looking for but it came all beat to hell. If I wouldn’t have needed to use it right away I definitely would have refused delivery as a new item shouldn’t be pre-damaged. Pretty disappointing!”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“The grapple bucket I recieved had a broken hydraulic fitting, so the first test was very messy with fluid everywhere. They did send a replacment cylinder quickly, but it was still dissapointing.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance

Posted 10 months ago

“Item got lost for weeks and they weren't very helpful with dealing with it. Finally came and it does not fit the lower link on our tractor. Nicely built unit but too narrow for lower links. Disappointing.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Had to grind,grind,grind on the pins didn't fit holes very mad!!!!!”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“I am certain I ordered a 72 in bale spear with 39 inch forks. I received a 60 in with 39 in spears. I called customer service and was told I could exchange it as long as I don’t use it. I told them I need it in now and have to use it to pick up bales. So now I can’t return it. Not happy with this experience.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“The delivery was HORRIBLE and I feel like I should not pay anything for shipping since I had to hire local young men to come and move the attachment away from the main road to prevent theft.”

Helpful Report

Posted 10 months ago

Hello! We sincerely apologize for your experience with us. While FedEx is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If FedEx fails to do this, I highly suggest you contact FedEx's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Item was delivered with a missing part. I have contacted customer support and they are requiring me to take pictures to prove that it is actually missing a part, as if taking a photo would actually prove that. If I wanted to scam you I would just remove the part before I took the picture. Why would I want to claim that it was missing a $10 lower 3 point hitch pin if I really wasn't? Otherwise, it was GREAT! Fast delivery, quality product.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Shipment of a set of 60" fork-lift forks was split into 3 seperate shgipments????? -forfk, 2-fork, and 3 frame. The 2 forks came in long before the frame did. little communication about how and why this was done????”

Helpful Report

Posted 10 months ago

Hi, we apologize for any inconvenience caused. For kit orders, components are often shipped separately to ensure safe and timely delivery. This is why the two forks arrived before the frame. We appreciate your understanding and will work on improving communication about shipment details in the future. Thank you for your patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews