Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Item arrived with lots of damage from carrier. The driver was slamming his forklift into it because it wasn't high enough to get under. He said he had to move it multiple times during his trip. I suggest shipping on a strong pallet and not upside-down. That was a pain to get flipped over.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“On the whole, meh.”

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Posted 11 months ago

Hello! Thank you for the review regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 11 months ago

“Missing nut and washer for one of the bolts. Waited on hold for 40+ minutes for replacement parts before I gave up.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Good- quick delivery Bad- Green on quick hitch isn’t even close to john deere green. Ballast box came all scratched up. If you ship something with no packaging you should send a can of spray paint with it.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you received has scratches and if you were not satisfied with the color. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“While trying to contact customer service prior to the purchase and after the purchase, the wait time is over 40 minutes. My delivery window was between 8 AM and 3 PM. The stump grinder and the 6 foot snowblower were being delivered to a residential area. While the tractor trailer did have a liftgate, The truck would not fit down my driveway. A straight truck would have been able to deliver it to my house as I have a fairly long driveway. I did call the company the day before inquiring if the truck was going to have a liftgate, I should have asked what type of truck it would be. the metal crate for the stump grinder was intact with no issues. However, the metal crate for the snowblower was mangled extensively. I had to cut the metal apart instead of unbolting it in order to get the snowblower out of the crate. Only the protective shield on the drive shaft was damaged. Neither one of these products came with any owners manuals.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“The attachment arrived fine but the box was shredded. Luckily the driver came back later with the top link he found loose in his truck. The condition of the box is a story around our shop.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“I purchased from titan becasue of the free shipping offered. Unfortunately, Titan sent my order to a freight company that did not serve my area. My order sat in the freight company's warehouse for two weeks. No one from Titan or the freight company made any effort to complete the delivery. It wasn't until I cheked the tracking information that I realized no one was delivering my order and I complained. Titan then told me I would have to use my own truck to drive over an hour to the freight company and pick up the order myself. When I refused and wanted to cancel the order they scheduled delivery the following week. I still had to use my own forklift, meet the freight truck on the county road and unload the order myself. It worth mentioning that the order was shipped surrounded by a steel, angle-iron frame. The frame was bent and damged on every corner from shipping. In several places the bent angle-iron scratched the paint off the attachment. In one spot it rubbed on an exposed spindle and damaged the threads. If you use Titan's free shipping, you need to provide your own, truck, trailer, forklift and fuel. You'll have to track your order because they won't. And you'll need to allow at least 3-4 weeks for delivery. The attachment required assembly. With each piece weighing over 400 pounds, assembly can only be done if you have a way to lift the pieces, move them into position, and assemble them while suspended. The attachment itself is well made, of good quility and works well. I was able to make use of two price reductions that made the purchase seem like a good deal. However, I could have easily purchaed a fully-assembled one, of similar quality, from a local vendor that offers free shipping, and been using it weeks earlier. The price and quality of the attachment were good. Sadly, Titan's policies, choice of freight companies, and poor customer service made the purchase needlessly difficult and prolonged. I do not recommend this company.”

Helpful Report

Posted 11 months ago

Hi, we apologize for the inconvenience you experienced with our shipping and delivery process. We'll take your feedback into account to improve our services. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“3 point hitch, 47" snowblower. First, it was painful to see the snowblower discounted by $800 within 1-1/2 weeks of when I purchased it. The lowest discounted price was about $1600. I paid considerably more. Second, this was a freight delivery and Titan specified that the freight line didn't have to contact me for delivery. Since I live about 3 hours from the delivery site, this was a problem. Thankfully, the freight company was helpful (they tried delivery once, with no notification, but rescheduled delivery so that I could be at the delivery site). Next, the snowblower looks good, and once I have gear oil in the gearbox, I will get it running. Last, I have tried to register the snowblower for warranty, but haven't been successful. I don't know if I would buy from Titan Attachments again.”

Helpful Report

Posted 11 months ago

Hi, please accept our sincere apologies about the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained at this link: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. As for the warranty, there is no need to register an item for warranty anymore. All items purchased from us, aside from items under scratch and dents, automatically have a 1-year warranty. For future reference, you may file a warranty claim through the link below. Submit your claim at: https://www.palletforks.com/warranty/. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“The grapple showed up via truck transport and was left on the road edge with part of the pallet on the white line of the county road. Two of the zerk fittings were loose (not even finger tight) and the hydraulic splitter coupling wasn't tightened and leaked when pressurized. All concerns were easily fixed and the grapple works great. I have a lot clearing project and this will be extremely handy for handling brush and roots.”

Helpful Report

Posted 11 months ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be dropped off in front of your house/at the side of the road and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Overall well, Construction was good, but the opening for the receiver is a sloppy fit could’ve been a lot better”

Helpful Report

Posted 11 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 11 months ago

“The stump bucket seems to work well on my jd3025, however the majority of the welds are junk, I'm sure with extended use I will have to grind and reweld the bucket as ghi break.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Shipments days apart for parts of the fork. I did NOT receive the promised additional discount because YOU determined YOUR code was not valid even though YOU emailed it to me.”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience. Unfortunately, we cannot apply a discount/coupon on this order because the item you purchased is already on sale. Please note that coupons cannot be stacked on sale items. Coupons are only valid on items that are at a regular price. You may however use the coupon on your next order. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Palletffork base was just in back of truck not on a pallet scattered up , needed to be on a pallet.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was not in a pallet. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“Took 5 weeks and 3 orders to get it correct but they did eventually come through”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I gave Titan Attachments three stars because I like them as a company. I’ve purchased several different attachments for my Caterpillar Skid Steer from this company over the past year. Products are very good and the prices are reasonable. My only complaint is that when UPS FREIGHT subbed out the shipping to T FORCE FREIGHT it became a NIGHTMARE for me. Shipping was HORRIBLE! Let me explain: When the shipping company and I cordinated the delivery date, I took the day off so that I can be here for my delivery. The delivery never came. No call, no show. I called them early next morning. The service rep gave me an excuse. Set up for later that day. Again I waited. Delivery never came. Again, no call no show. I did this horrible routine for over a week. Each time the shipping company gave me a different excuse. Finally after calling Titan Attachments and speaking to their service representative my equipment got delivered the following day.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Purchased their tree puller. It is a capable attachment at a good price. I've found that the jaw is relatively small, and could use guides to help guide shrubs into the jaws when you can't really see the implement. Protection of the hoses where attached to the ram would be an improvement. Main issue as with other reviews is that none of the hydraulic fittings were tightened, so I had to do that and when I did, I found out that one of the hoses provided would not thread the included Pioneer adaptors even though they appeared identical. After a bunch of fiddling I removed the hose, drove 30 minutes each way to a hose/hydraulic shop, and they found that the hose was British thread, as opposed to the other which was NPT. Only a $7 fix plus a couple hours of my time, but annoying. So, you get what you pay for, and for my purposes this attachment should be fine but I wouln't suggest it for commercial or critical use.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 1 year ago

“The product is phenomenal. The price dropped by 25% between when I ordered and when it arrived, but I still paid full price. That's a common theme from other reviews. The customer service was very hit or miss, with one guy knowing everything and others not knowing much at all.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The pallet forks were great, your delivery driver was lazy. He dropped the product at the end of my driveway instead of delivering up at my house. I had no idea they were even delivered until I left my house.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Somehow, my order got lost. I had trouble canceling it and then I ordered another one. I finally did get it.”

Helpful Report

Posted 1 year ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“Very poor assembly instructions and no pins for 3 point attachment 😩”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the manual is not very helpful. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://bit.ly/3JofES1. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews