Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Ballast box arrived with paint scraped off to bare metal in several spots. Poorly packaged with edges unprotected by cardboard and loosely wrapped with plastic, which did not protect the box. Unfortunately, I need to repaint before even using it for the first time. Very disappointed.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“There were absolutely no instructions in this package. Makes it a little difficult to put together. No book, no papers at all!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com/core/media/media.nl?id=25123368&c=3642276&h=lP2D5i8pFB6nvKYjqV9_5rUYgsHwFK23PeyuPue753h3KytV&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“A little down pressure on my forks will detach frame from tractor. I wider piece of steel on top lip would’ve prevented this.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“This commentary is more on the experience. I ordered a grapple at 1pm on a Sunday, then went to cancel the order less than 5 hours later. I used the chat feature on the website and they said my order was successfully canceled. The next day I got notifications that the item had shipped. Support told me that I would be charged a $400 restocking fee. That's unacceptable, all attempts to try and get the restocking fee removed were answered with a "no." Really disappointed in the customer service.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our product specialists. If you’re not satisfied with your purchase upon receipt, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“1st order was not delivered by FedEx. Titan reordered at no addition cost. 2nd delivery was again lost by FedEx. Titan stopped responding to me about replacing 2nd order. FedEx "investgated" with no resolution what so ever. Now Im out $800 and likely not going to ever get the product that originally ordered. Would be giving 1 star if they had not attempted to ship it a second time.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Shipping was poor. Shipped in 3 separate labels, 2 of the labels got damaged which caused a delay in delivery. 1 delivered on time 1 was 2 days later and 1 was lost and delivered a week later. When I did get the pallet forks they fit my cat skid steer but would not lock in on my new Holland tractor.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Regarding the lock issue, to best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I received four flail blades/hammers even though it says five. I called Titan and to Titans credit they sent the whole order again to make up for not getting it right the first time and they shipped four. I figured I would order another FIVE like it said and again, Titan shipped me four flail blades, what the heck?!?!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The forks do not seat on to my machine on their own. Someone has to push the bottom down in order for it to line up for my quick attach. Not happy at all. Quality seems great but that completely eliminates my ability to take on and off alone. Very disappointed.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“not sure if the two pieces wedged together is what you call scratch and dent, but I can not seperate the 2 pieces, so it is not ususable.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you are still having a hard time separating them, you may call our product support for assistance. You may call 888-410-1503 and press option 5 for Product Support. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I was told someone would need to sign for the delivery. I only knew of the truck when the dog started barking at the truck 100 yards away on the highway. I drove out to meet the truck and sign but the truck left when I reached the end of the driveway. The 200 pound delivery was left by the side of the road for Me to move back to the house. If they could have unloaded it on the side of the road they could have unloaded it onto my truck.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If SAIA failed to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The quality seems to be excellent, but something was made wrong on mine and the bottom pins I can only get one to go where it would latch and the other side is a half of pin width off which doesn’t let me attach it and use it. So for now it’s sitting in its delivery crate not useable. I called you the day it arrived and haven’t really had any correspondence except for a email stating it’s taking some time. I’m very anxious to get this rectified so I can use the thing for something other than a yard ornament. Can someone please give me a call and help me figure out what’s going on with it. Either someone needs to come see it in person or send out a different one that will fit properly and take this one back. Please advise me and call me at (812) 208-5232. Thanks Tim Foltz”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and sent you an email on 08/09/2023 asking for the dimension to determine how out of spec the item is. Kindly reply to the email or you can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Author didn't leave any comments.

Helpful Report

Posted 1 year ago

“Your packaging is awful. You really need to do something about it. My package even lost the shipping label. The package was completely torn up by the time I received it. It arrived late because the shipping label was lost.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Where do I begin? First my order was lost by FedEx, which is not Titan’s fault. I sent email to Titan because there is no number to call!!! I filed a claim with the insurance. A representative emailed me fairly quick apologising for the order being lost. He advised he was going to send another one immediately. I received that order and it was not the pallet forks that would fit my John Deere tractor!! I emailed them again and he sent the correct attachment for the tractor. I tried the attachment and the pins would not line up!! So I had to make an adjustment to make pins work!!! I really like the prices but I’m not sure I will order any more attachment from titan!! The 2 stars is for the attachment but I will give 5 stars to support if I could!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“The shipping excellent but the attachment the connectors are loose and I had a big leak, the hoses are too big and there is no way to hold it and that caused one of them to break”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“The service was superb. I am disappointed with the product. I can't keep the bales from slipping off the spike if I go up a slight grade. I have to back up any kind of rise in the terrain. I bought the longest spike available but it is still too short.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“I placed the order on 7/15, with the understanding it was back ordered until 7/22. You charged my card on 7/15. All other companies that I have dealt with don’t charge a card until the product is shipped. I was notified the product was shipped on 7/21 however, the shipment did arrive until August. I received a promotional email from Titan the day after the boom arrived with a 19% discount on the same item. I’m very disappointed in this transaction. Dan Ayers”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience. Unfortunately, when you order an item that is back-ordered, you will be charged as soon as you checkout. This is to reserve the item for you. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. We try to keep the date for your order as up-to-date as possible. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Damaged in shipping just like many others have said also. You need to fix your packaging.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“My order is yet to be delivered so I can’t review it at this point.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The spacing for the skid steer connection is too far. It's about 1 inch too tall and won't lock in properly.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews