Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“This rotary cutter did a good job on thick grass and weeds. I didn't use it on any heavy brush. The brackets are of a poor quality as they bent out of shape. The steel used in the shipping frame the unit was shipped in is stronger. Buy a heavier gauge steel product.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I received the attachment with a manufacturing flaw so it didn't fit the tractor. I tried to talk to someone about this and I was clearly talking to a call center because I kept being asked to file a warranty claim on and was told there was no phone number to talk to a representative about warranty. After filing the pictures and the issue on line I was via email from Ralph, no phone call if given a discount I would be willing to grind down/modify the part of the attachment to make it fit since it wasn't a structural part of the attachment. My response was no and that I should not have to modify a brand new part that I just purchased and I expected to receive a replacement. The next response was we will send you a new attachment no need to send the other one back. In the end Titan did the right thing but my experience with your customer service was very poor.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Sent me the wrong part”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“After 3 attempts my order Has NOT been delivered! Why do you keep sending these ? I’m am waiting for the 4th delivery. I sure hope I get compensated for this in some way.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and the order has been delivered. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The product I ordered was the 3 inch flail mower hammers. They held up ok. The hammers are weak and the brake in half quite easily. The product packaging is terrible!!!! I tried explaing this to customer service but I don't think she cared. My order was missing 2 of the 5 pieces I ordered. They were quickly replaced with a full set of 5 at no additional charge. I truly appreciate that. I have ordered multiple times and every time my order is received the box is completely destroyed. You put 5lbs of steel in a cardboard box unsecured and expect to to arrive in tact. Thats a joke. I would be happy to send you photos of the box as your product arives if it would help. Please look into proper packaging as I order and need these on time.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“The shipping process was very frustrating. They shipped my order three times because the first two kept getting “damaged” and FedEx refused tk deliver it. The first shipment went on the wrong truck according to FedEx, the second shipment had 3 attempted deliveries but never actually delivered and then it was mysteriously damaged. They said it is Titan’s policy that if the packaging is damage they cannot deliver and have to send it back to Titan. I ordered a tooth attach for my bucket. Clearly the heavy duty metal is going to damage packaging of just cardboard. The item itself was never damaged. I didn’t get this attachment in time for my products which cost me over $10,000 is profit loss.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Global attach hay spear- fits john deere well. Frame is sturdy. Missed the mark with the bottom support hay spears. Bolt holes are not offset enough to fit into bolt grove on spears. Lost one in pasture. Hand tightened the other and I busted the bolt. Cheap soft metal. Tapped 1/2” into spear and now the grade 3 bolt I bought secures it well.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The tech was great. #SO0000074353. Getting the repair part ready for shipping was slow. I know you have no control once FedEx picks it up. The first conversation took place 6/9.......I did not received the part until 6/17. The only reason I needed the repair was because the quick hitch was damaged in shipment.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your replacement order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Shipping took forever. Package went to Memphis Tn 3 times. Worst shipping I have ever seen. Finally on the very last day they had to get it to me it finally arrived. I would never ever ship anything with them. I had also contacted Titan to see if they would contact the shipping trucking company and they wouldn’t I think I might just be thru buying titan products unless you guarantee me that it won’t ever be shipped thru this company again”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern by calling the carrier and finding out that they are not delivering packages in your area regularly. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“Your representative was rude, your practice of not allowing to cancel an order EVER is just plain scamming”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and explained the options to return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Shipping was quick. The packaging was decent. The price was good. So now let's get to the product I purchased a 72" fork carriage with 48" forks should be simple right? When I went to assemble the forks onto the carriage nothing would fit! Either the mounts on the forks are too close together and improperly formed or the carriage is too large with top rail improperly shaped. The bracket on the fork is tapered while the rail on the carriage is square so the bracket cannot place on the load-bearing surface of the carriage as it should and as a result, there is no fork adjusting possible”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I'm giving a 2 star review because 2 of the items I bought showed up on time, the third item a stump bucket has not been delivered and nobody returns my calls or emails. It was due to arrive May 22. I could realy use this bucket now , still waiting.................”

Helpful Report

Posted 1 year ago

Hi, please accept our sincere apologies if the item was returned in transit. We value our customers' feedback and are constantly working with shipping companies to enhance our packaging so that it can endure the rigors of transit. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I looked through your account and found that we have issued a full refund for the order. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Hitch looks heavy duty. Unfortunately it was missing top attachment in the kit and had to wait another month or so for it. Steel parts were bagged together not individually wrapped so paint was all scratched up.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who provided you with the estimated arrival of the pin. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Came with a smashed front panel had to weld tabs and pound out cover. Had to modify bracket to fit bobcat. Why would you put British hoses on ?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, you may file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.co if you require additional assistance.

Posted 1 year ago

“well, it was like this. i got a call from the shipper at about 1 pm, i gave the driver the gate code and said to drop it by the tractor in front of the house. i got called into work that day so i couldn’t be there. i came home about 2 am, it was raining. i found my shipment laying on the side of the road in the ditch about a quarter of mile from the house. i decided not to leave it there until morning so i got the tractor and put the forks on it and went back to pick it up and brought it to the house. i haven’t unpacked it yet because i’ve been working a lot but it seems to be intact. i guess this is what “ free” shipping is? i don’t know.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway. If SAIA failed to do this, I highly suggest you contact SAIA's customer service to file a complaint. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“One of the tires was defective. We had to get it replaced before we even used the equipment. Not impressed.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Hitch design seems ok but pretty light compared to our other brand hitches. I was shocked at the poor quality welding. Definitely not impressed”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Arrived later than expected. Box was destroyed and it was placed in another box that wasn't in much better shape. Hoping all parts were in delivery.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. In case there are missing parts, please contact us immediately. Please reach us at info@titanbrands.com to further assist you.

Posted 1 year ago

“I placed my order on 5/23 and received the correct fork and wrong fork frame on 5/31 when it was suppose to be 3-5 day shipping. Then we needed to reorder the correct fork frame which was done on 5/31. I just received delivery on 6/6. This took 15 days for delivery overall. I am very disappointed with this overall duration. The product overall looks to be of good quality.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The latch’s won’t open enough to let equipment release from hitch. I had to weld handle holes on latch rod closed and drill new holes in correct position. Not cool.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews