Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“No instructions in the box”

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and make sure that every product we ship has a manual inside the package. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com/core/media/media.nl?id=25200374&c=3642276&h=RAHbYDDGvuXHxLQh223dAHo2wTIiPvJ_LB6pdRJWjXWAiO8z&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Definitely not made in the USA which is disappointing. Axle was too long. I had to use extra fender washers from the hardware store to take up space to get rid of excess play in the wheels. Linkage adjustment is flimsy at best. Assembly instructions were fair So far not impressed and feel like I should have spent the extra on an earth way.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Info on website not complete”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not fit your machine. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. In the future, I suggest you check the will it fit page before placing the order. Page located here: https://www.palletforks.com/what-will-fit-my-tractor.html. It has all the details for our attachment types. If your machine or loader model is not listed, you can check the photos to confirm if your loader is a match for our attachments. You may also reach out to the product team to confirm if a certain item will fit your tractor. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“The construction and material is heavy duty. However, the hardware is an inferior quality. The hardware specially for the times should be stainless steel or a grade 8. However, the lock washers the washers and the nuts feel light and inferior quality. Additionally, the two shims that go in the upright for the top link should be a heavier gauge metal.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I have bought multiple pieces of equipment from Titan, and most have arrived quickly and were in good condition. This ballast box was disappointing. Paint and weld quality is not great, but the major disappointment was it has some unwanted holes drilled in the bottom. This wouldn't be such a problem if I was filling the box with rocks or concrete, but I was planning to add sand. The sand won't be in the box for long with holes in the bottom. A lessor problem is they ship these with draw pins with less than normal sized holes for the lynch pins. This is a bit annoying when switching 3 point implements. Why do they do this? I have messaged the company to see what they will do about the holes and I was told they will respond in 1 to 2 weeks. This delay is unexceptable.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The attachment fit properly, but the quality of the welds were sub par. I ground out the welds and re-welded. Was hoping I could send pictures with this message but I'm not seeing that option. I responded to the order email with pictures, so hopefully you see that.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Very confusing web site. Not enough info regarding standard vs euro pallet attachment. Bought the standard, needed the euro. Bought the euro. Return policy for the standard way to expensive. 20% plus shipping. Ridiculous.”

Helpful Report

Posted 1 year ago

Hello, we apologize for the confusion on our product listing. Your feedback will certainly be used to improve the product listing to ensure that our customers are not confused by the information on the item. In the future, I suggest you check the will it fit page before placing the order. Page located here: https://www.palletforks.com/what-will-fit-my-tractor.html. It has all the details for our attachment types. If your machine or loader model is not listed, you can check the photos to confirm if your loader is a match for our attachments. You may also reach out to the product team to confirm if a certain item will fit your tractor. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The pallet forks I purchased for my skidsteer bent on the bottom frame when I put some weight on them. I had to take a sledge hammer to beat the frame back in place. I expected better quality than this. I've bought several Titan attachments, but this will be my last purchase. Reminds me of something I bought from Harbor Freight.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I received 4 different notices the item would be delayed and it would be arriving the next day. Each day I'd get another notice it would be delayed. I finally went to a FedEx and they tracked where is was being held. I went to that location and waited over an hour for them to track it down. Once they brought it out the packaging was badly damaged and the hardware bag that was taped to the item was ripped open and all the hardware was missing. Had it been packaged properly, I'm confident the hardware would have been there. Instead after all the hassle with the shipping I had to go purchase the hardware. When calling Titan the rep told me since it was a scratch and dent item no guarantee the hardware would make it. I understand about scratch and dent items, but I don't understand the haphazard way it was packaged which almost guaranteed the hardware package would be damaged and lost. I'd send you a picture of how it arrived, but can't seem to attach it to this email.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and provided you with the specifications of the hardware. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The product itself was great. Missing parts means the product can not be used - poor quality control Customer service can not resolve this to date and overall has been very poor”

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Posted 1 year ago

“Product was damaged when I received it.”

Helpful Report

Posted 1 year ago

“Disappointment. Ever bought a car and then had that sick feeling at the bottom of your stomach that maybe you made a mistake?…tat’s my experience with Titan and pallet.com….and,of course, the product is made in China. Oh well, so long as US retailers and US corporations get theirs, that’s all that matters.”

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Posted 1 year ago

“Called before ordering and was told fork attachment would work with my tractor. Upon arrival I noticed it did not fit as the holes where the carriage locks in are off by 1.5”. Been calling for three weeks and someone always answers after 5-10mins on hold but then says they have to transfer me to another department and I’ve been left on hold for as long as 45mins. Be cautious”

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Posted 1 year ago

“The attachment is fine shipping was a horror show”

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Posted 1 year ago

“Not a heavy duty weld on the brace bracket and the pins that hold the locking pins in are in the way”

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Posted 1 year ago

“I order a cutting blade that ended up not fitting my bucket. The return process has been agonizingly slow. It’s been over a week since I reached out and I have not heard anything back yet.”

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Posted 1 year ago

“Ordered, and paid for, a hay spear assembly with a 43" main spear. Received a hay spear assembly with a 37 1/2" main spear. Waiting for Titan to determine what will be done.”

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Posted 1 year ago

“the item I purchase is not a direct replacement for the oem part.”

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Posted 1 year ago

“Package stated 1 of 2 but never received the second. I ordered a set of flat face couplings and received 1.”

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Posted 1 year ago

“I received my rake . I was missing specific hard ware parts. Contacted customer service and provided specific information ie. part, dimensions and quantity as outlined in the manual and instruction brochure. Subsequently received 32 bolts, washers and nuts which I had already received. I went out to tractor supply and purchased what I could and made the rest. I’m not pleased with the response nor am I pleased that I had to purchase 30.00 worth of product that I should have received. Never got what I asked for.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews