Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,459 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,459 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

Write Your review

Tell us how Titan Fitness made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Titan Fitness 5 star review on 17th January 2025

1444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Español

“I give the product 3 stars because the instructions are soooo bad. You can barely read the instructions and then where to put the nuts and bolts is a wild guess. There is one point in the instructions where the wording has P1, P2, P3, etc, but there is nowhere to be found which wheel is P1, P2, P3, etc. I ended up going to a hardware store to get more nuts and bolts as well as the space separators. Not sure if I did not get the parts or if I put them in the wrong place because of the crappy instructions. Would be good, for a product at this price, to have a step by step video. Other then that, the product works very well.”

Helpful Report

Posted 12 hours ago

“Solid built rack and shipping on anything purchased from Titan is super fast !!!!”

Helpful Report

Posted 1 day ago

“Very fast shipping company with quality products at a very reasonable price.”

Helpful Report

Posted 1 day ago

“Extremely disappointed in Titans customer service especially from a company I have used for years for gym equipment. Put a cancel request in the next business day as the product I ordered was not going to work and already put a second order with Titan for the right product. After a day of waiting for a response I was finally told that they were too late in putting the cancel request in and that the product shipped before they could cancel the order. I was told to just deny the delivery which I could not do due to being at work. After contacting Titan again I was told I was going to have to return it on my own dime. The shipping company told me that it was going to be $350+ to ship it back which is as much as I paid for my order. When I called again to see if there was a solution the customer service rep hung up on me. Needless to say I will no longer be buying anything from Titan or recommending Titan to anyone I know.”

Helpful Report

Posted 1 day ago

“Great company with excellent customer service.”

Helpful Report

Posted 1 day ago

“I love my titan gear. I had some other components that I was using with my old set up so when I needed to replace what I had it was a easy choice for me.”

Helpful Report

Posted 1 day ago

“Titan Fitness products are top notch, heavy duty pieces of equipment that should last forever. Their prices for the quality are unmatched.”

Helpful Report

Posted 1 day ago

“Titan Fitness has great equipment for a fair price. Will be buying again!”

Helpful Report

Posted 1 day ago

“The leverage squat machine is the second purchase from Titan Fitness and it, again, exceeded expectations. When one sees products online, there is no real guarantee of quality. Titan products remove that unease from the buying process. The equipment is sturdy, commercial-grade steel. The squat machine movement is smooth and it provides a wide, very supportive base that handles the weight. Titan is the best fitness company in the business. Highest recommendation.”

Helpful Report

Posted 1 day ago

“I lost my Bitcoin investment to a scam platform and thought it was gone forever. Thankfully, Supreme Assets Recovery Agency stepped in and helped me recover my funds. Their team was professional, reliable, and kept me updated throughout the process. If you’ve been scammed, don’t hesitate to contact them. Reach out via 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵𝟕 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. Highly recommended!”

Helpful Report

Posted 2 days ago

“Bought 2 pieces of equipment so far. Very pleased with the company and equipment.”

Helpful Report

Posted 2 days ago

“The cross members I purchased should be able to mount in the end holes. If I drop the handles while walking they could slide chopping away at my feet. Also the reason I purchased these was for the knurling on the handles to my disappointment the knurling is really passive Jesse Anklam”

Helpful Report

Posted 3 days ago

“Titan should really stop email spamming people and prompting them for product reviews, especially when the customer is almost certain to leave a negative review, as in my case. Anyway, I purchased the Plate-Loaded Functional Trainer on January 3rd and the next day I recieved the item. I was thrilled until I noticed the boxes were in tatters and, as I suspected, it was missing a bunch of componenets once I started assembling. I reached out to customer support on January 6th and they acknowledged the missing parts. The communcation with customer support was originally good and I was inclined to hold off on any negative feedback. However, it's now January 15th and I have no replacement parts and no updates from customer support. I just have a half-assembled, not usable piece of gym equipment taking up space. Based on my experience, I do not recommend purchasing from this company.”

Helpful Report

Posted 3 days ago

“Titan T2 Rack 71" was shipped very quickly. Box was in perfect condition. All pieces were wrapped with plastic and the packing was perfect. Very easy to put together. Very heavy duty steel. Took me about 1 hour by myself to assemble. Was suprised at the quality of this rack. I would highly suggest this rack for anyone that has a ceiling height restriction as this is only 71" tall. The rack once together was VERY sturdy on my rubber flooring. Next is to attache the LAT attachement which I would highly suggest to turn this unit into a all in one MACHINE. Would highly reccomend this unit.”

Helpful Report

Posted 3 days ago

“Good solid build. Reasonable price for the product compared to other companies. It came with some scuffs on the coating which is disappointing. Also some of the accessories are a bit overpriced and have odd sales. Just lower the price instead of a constant rotating sale.”

Helpful Report

Posted 3 days ago

“Titan is great to work with - I was considering a few different vendors and they answered all of my questions quickly and adequately. I wouldn't have purchased without that level of support - made me confident I was buying the right piece of equipment for my needs.”

Helpful Report

Posted 3 days ago

“Dealing with Titan Fitness was, without a doubt, one of the worst customer experiences I’ve ever had. I ordered the Wall and Rack Mounted Pulley Tower. Although their website showed it was out of stock, it indicated they would restock the item and ship it soon. While placing the order, the website also stated I wouldn't be charged until the item was shipped. However, I was charged immediately. I waited until the promised restock date, but the item was still not available. I waited even longer, yet it remained out of stock. Frustrated, I emailed their customer service to request a refund. This was just the beginning of a long and exhausting exchange. Many of my emails went unanswered, while others received generic replies like, "We’ve transferred your request to our billing department." Despite sending several follow-ups over the course of many days, I still received no refund. Finally, I decided to dispute the charge with my bank. To my shock, my bank representative later informed me that Titan Fitness claimed the item had been delivered to me. This was completely false—I never received the product. Thankfully, my bank sided with me and refunded the charge. I wasted so much time dealing with Titan Fitness. Never again.”

Helpful Report

Posted 4 days ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 3 days ago

“Great quality and looks!”

Helpful Report

Posted 4 days ago

“I was devastated after losing 210,500 in Bitcoin to a scam broker, but Supreme Assets Recovery Agency came through for me. They recovered my funds quickly and were very professional. If you’ve been scammed, contact them at 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵𝟕 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. They are truly trustworthy!”

Helpful Report

Posted 4 days ago

“Titan Fitness has some good value pieces of equipment. There are some issues with design and quality control at times, depending on what you buy.”

Helpful Report

Posted 4 days ago

Titan Fitness is rated 4.5 based on 27,459 reviews