Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“My item never shipped and I have to wait 7 business days to file a claim. I cannot rate the product but so far the customer service has been terrible.”

Helpful Report

Posted 9 months ago

“Order #1813644702 To begin with, since I haven't received everything (pull up bars, lateral supports and assembly hardware), I can't say much about that. The 4 posts are pretty, though. What I will comment on are the following: An E=mail informing we what wasn't being shipped as well as an estimate would have been nice, as my Army son was in town to assist me and we started to assemble the uprights, well, until we realized that wasn't possible. Neither your specifics page nor the photos indicate the number of bolt down holes or the size of the bolts required. Your foreign customer service phone guy didn't know but checked and told me they were 3/8" bolts. Was he correct because 3/8 seemed loose and a 1/2 " bolt fits better. I learned this after purchasing 3/8" bolts, washers, split washers and nuts and having to return them all. When I ordered the rack, all the racks said "back ordered" except the blue powder coat which said "low supplies." Thus I spent the extra $40 hoping to get earlier delivery. Silly me, I should have just gotten the black ones and saved the $40. I'm sure once the remaining parts arrive and I'm able to find someone to help me assemble the set it'll be just as good as the reviews by the YouTube content creators have said, but till then, well, who knows. If the star rating above is low, it's because of the above comments and not the performance of the rack. I won't answer as to the "Was delivery on time" as it hasn't been delivered and the "how long did it take" question is still up in the air.”

Helpful Report

Posted 9 months ago

Hi. We apologize for the inconvenience. I have checked and we still haven't received the stocks for this item. I checked and the arrival has been moved to 07/01/2024. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. We try to keep the date for your order as up-to-date as possible. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“My product was not as expected and defective. I have bought from titan several times in the past( ssb, Swiss bar, leg ext/curl machine etc) and have had no issues. But the return of this product apparently requires video and days/weeks of review to ensure I actually did receive a faulty product? Not the best customer service in my opinion”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“The Bicep/tricep machine didnt come with operating instructions, I did call and rep gave wrong info on how to use tricep side. I had to go on line and look at videos from a similair brand who had same type of machine. ALSO A square PLASTIC CAP was missing from top of rotary area and was told not in stock and would get back to me regards.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://bit.ly/45LcvpQ. Please email us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“First order was lost by Fedex. Second order was also lost by Fedex but eventually delivered late and arrived missing small parts. I was able to find suitable replacements at a hardware store. The product was otherwise pretty good.”

Helpful Report

Posted 10 months ago

Hi. I'm truly sorry for the frustrating experience you've had with your orders. It's unacceptable that both shipments were mishandled by FedEx, resulting in delays and missing parts upon arrival. I'm glad to hear that you were able to find suitable replacements locally. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets reimbursed for the parts you purchased locally. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“My equipment is okay; seems the bars are not perfectly lined up so a little wobbly. But the price was on point and love the color. Shipping was fast too!”

Helpful Report

Posted 10 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 9 months ago

“I recently ordered 4 12 inch side extension and my order was missing 4 nuts, bolts and washers. I would like to have them sent to me.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists. Kindly reply to the email sent on 06/21/2024 to further assist you. You may also email us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“My package came and was broken”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Box came damaged with Scratches And chipped paint on product . Very disappointed on the row’s hinge. it is just two bolts that don’t work together. The instructions are very poor. Instructions don’t show Itemize pieces, but rather just one drawing labeled instructions. I cannot tell if there is supposed to be a hinge or it’s just these two bolts.”

Helpful Report

Posted 10 months ago

Hi. Please accept our sincere apologies for the damage to your item during transit. We value our customers' feedback and are continuously working with shipping providers to improve our packaging. If you need further assistance with the manual, please reach out to our product team, who will be happy to guide you through the step-by-step assembly process. You may call 888-410-1503 and press option 5 for Product Support. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Overall the unit is pretty well built. The box got delivered pretty destroyed during transit. When you bounce between pull ups and dips the unit shifts about a quarter inch. The handle for the push ups on the bottom is suppose to fit through out the holes in the legs of the frame, but it doesn’t fit in the holes. Customer service is still trying to figure it out. Overall for the price I would reconsider buying and look at other options.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Not as well made as I expected. Had to bend metal to assemble. Not worth the $”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“I've had a very poor experience with Titan. I ordered a few different things, one item came damaged with paint chipped away. The main item I had ordered is the X-3 series rack. The item was shipped in 4 different packages with 4 different tracking numbers. Only 3/4 of my rack arrived. The 4th is now missing, after calling both FedEx and Titan, neither want to accept responsibility. Titan said they will send the replacements, but have to wait until they receive their missing product back. I'm heading into 3 weeks before I receive my product and Titan has offered nothing to remedy the situation. For the time being I have a metal scrapyard in my garage. From what I actually received that is functional the quality is good and the items were sent out quickly from the time I ordered.”

Helpful Report

Posted 10 months ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“I’m still waiting to hear back about the warranty or return process for a barbell plate holder. It came with all pieces intact, except for one of the pieces of metal need to be drilled all the way through. I’m still waiting for a response. I know you guys are really busy.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Was excited to get these, but was not satisfied with the coating on it, its very slipery hardly any grip on the bars. The bottom aswell, so they slide, even on my gym rubber matts. Ill have to use grip tape for the handle and bottom so its more secured. Didn't want the hassle of returning it, but still up in the air about it.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“I gave this a 2 star rating because the back hyperextension is too big for me (5'3"). At equipment's lowest setting it hits me above my hips, close to my belly button. I need to find some kind of padding to I can place my feet flat and have the top of the hyperextension padding hit me in the right spot. Please make equipment that don't just fit men, but also works well for smaller women.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://www.titan.fitness/new-product-request.html. We hope to be able to serve you again!

Posted 10 months ago

“It’s not very sturdy. I can push it just a little from the top and tips over if I have wall balls on the top 2-3 racks. And the wall balls I bought (from Fray) don’t even fit it very well, especially the bottom slot. I just assumed a standard wall ball would fit in this stand.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Weak rack. I put a pair of 60's and 70's on it and it's flimsy.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“The boxes on both deliveries were torn open. Need to package items better or make sure whoever is delivering needs to be more careful. Good thing these items were not fragile.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“I ordered the three tier dumbbell rack. It arrived in two days which was great. Unfortunately, the shipping box was torn open with part of the rack hanging out. Once I opened the box, the rack itself was dented in one area and there were numerous deep scratches on the trays and legs. It still works just fine and I'm still going to keep it, I just wish it had arrived in better condition.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Bar received with several scratches and blemishes. Obviously previously installed. Other than that, nicely build equipment and it came with appropriately sized lag bolts (some online reviews say it does not). Would’ve a great purchase if not for the bar that was sent.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you received has several scratches and blemishes. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews