Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“I fell victim to a crypto scam, but contacting harrylucy*977 @*gmail.*com made the refund process quick and easy.”

Posted 2 weeks ago

“Two holes were not drilled out properly, not allowing the bolts to go in. It took me about an hour and a half with a half inch steel drill bit to open the holes to allow the bolt to go through. After that the product was very sturdy other than a bit of wobble I the foot plate. But if the didn't happen I would have given it 4 starts.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“I lost my Bitcoin investment to a scam platform and thought it was gone forever. Thankfully, Supreme Assets Recovery Agency stepped in and helped me recover my funds. Their team was professional, reliable, and kept me updated throughout the process. If you’ve been scammed, don’t hesitate to contact them. Reach out via 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵𝟕 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. Highly recommended!”

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Posted 3 months ago

“Package was damaged with small part damaged . Has taken three weeks and still no part shipped for replacement.”

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Posted 4 months ago

“I received the item, but it was missing a part (a knob). I immediately reached out to customer service, and over a week later, I'm still waiting to even hear if they'll send me the missing knob which is a bit ridiculous considering the cost of the item. I'll be happy to update this review once the missing part is received.”

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Posted 4 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 4 months ago

“I can’t use this machine for myself or my clients. The back panel is too short to hook your heels when you have to use plates to elevate yourself as I’m too short and so are most of my female clients. Wasted my money unfortunately”

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Posted 5 months ago

“Great pricing - poor packaging had equipment arrive in subpar condition.”

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Posted 5 months ago

“Usually quick delivery. Products are usually above average. Prices are lower than most.”

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Posted 5 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 5 months ago

“Not very balanced and bounces when in use. I'm 6'3 230lb and it feels like if I used any weight there might be an issue. Not a fan of no roll bars for ankle/feet”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“Good rack with one huge design issue. There is close to zero up down play on hinges. So unless your floor is perfectly level (which no garage floor is)……good luck. If the hinges were 1/2 inch taller with play this would be a great rack. However, it’s not…. so unless you use a shim to make it stable for use you are out of luck. If installed so legs touch the floor when folded out, there is no way you will be able to fold it inward because all garage floors slope slightly and there is little to no play. Such an easy fix in the design but there is little communication from customer service. I ended up grinding down the metal insert the bolt goes through on hinge to get at least 1/4 inch play but still can’t close it entirely. Other racks on the market don’t have this issue and are designed properly. Guess it’s time to grind my floor down or get another bracket manufactured myself.”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 5 months ago

“Poor quality, the drilled hole at each end has giant sharp burrs. Paint job is lousy Should be knurled”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://titan.fitness/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“Unhappy with return policy”

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Posted 5 months ago

“Titan fitness is fabulous. Quality of products are great and I’m blown away how fast I get to your door. Their customer service is outsource so that’s a little frustrating when you do have an issue. They definitely need to clean that up.”

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Posted 6 months ago

Hi. Thank you for your feedback! We’re thrilled to hear you’re enjoying our products and appreciate the fast delivery. We apologize if you had a bad experience with our customer service, and we’re actively working to improve that experience. Your input is invaluable, and we’ll take it into consideration as we strive to enhance our support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“I am very frustrated unable to continue assembling the machine on step two because the holes on the left side of the handle frame are not aligned with the left side frame and screws do not go through .”

Helpful Report

Posted 6 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“Had an issue with my order due to my own fault of not reading the details. Customer service was nice to reach back but only solution was for me to pay for shipping back and be charged a restock fee. I understand why but due to this practice I most likely would not recommend or use them for my purchase in the future. Matter of fact after this interaction I ended up spending over $10k at another company that has better support and higher quality products. If you’re looking for cheap gear with ok service go with Titan just make sure you order correctly cuz you will pay for it if you make an error.”

Helpful Report

Posted 6 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://titan.fitness/pages/return-policy. Please email us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“Bench and squat the collars stay tight and work fine. Curl, deadlift and leg extensions, where weights turn or shock is involved, the collars twist loose. Still have to take lever clamps with me to the gym. These are a novelty item honestly. I'd like my money back.”

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Posted 6 months ago

“Would not purchase again ! The cage itself is good… sturdy,….however the Lat attachment is flawed and to close to the cage it should be set back another 6 inches at least so you can do incline bench press in cage Leg extension attachment is awful expensive and worthless . The economy bumper plates are terrible but the Titian bench is good. All in all I’m very unhappy and sad I spent 2,300 on something that I will end up giving away”

Helpful Report

Posted 6 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://titan.fitness/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“Poor quality and design. The worst part is I’m stuck with the equipment now, as the Titan Fitness return policy is RIDICULOUS. So much for trusting a company to back their products. Just wish I read the return policy before I made my purchase. Do not recommend anyone purchase this equipment.”

Helpful Report

Posted 6 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 5 months ago

“Not a fan of width of the grips. Also don’t like the movement in the bench it could be better all the way around I honestly would send it back if I hadn’t put it together already”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://titan.fitness/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Seems like an ok company.”

Helpful Report

Posted 7 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews