Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

4.5 Rating 29,056 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 29,056 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 18th December 2025

1543

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very impressed with the quality of the product. Not very impressed with after product support. I ended up asking Powertec for help”

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Posted 1 day ago

“Adjustable tube is very wobbly, doesn't seem very solid.”

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Posted 2 days ago

“Great product! I slam the sh#t out of it! Wish it was 200lbs! Do they make one?”

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Posted 3 days ago

“I am satisfied with the items quality. I am glad that i can make a home gym on a budget. Email communications are a little slow, but I always receive the information I request. Packaing and handling however still need a lot o improvement. In the order all of the 4 boxes where damage on delivery.My logistics service send me pictures of the broken boxes, and I had to ask the to tape them before arrival to avoid any more damage and the risk of loosing any part. On delivery , when they gave me de boxes, I received a part that fell of the broken box of one of the benches. I understand you are offerings value prices, but packaging & can be value and of good quality. You need to improve the way you pack and deliver your item. All that aside, I am happy with the items i bought and the quality matches the price.”

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Posted 3 days ago

“Decent company.”

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Posted 5 days ago

“Titan fitness knows the cables are too short so they add 10 inch extension cables and chains to the parts list. The carabiners are great but they mess up to the plastic pulleys used on the equipment.”

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Posted 1 week ago

Hi! Thank you for your feedback. We appreciate you pointing out the cable length issue and the impact on the pulleys. It’s helpful for us to hear these details so we can continue improving our products. If you need any assistance, replacement parts, or guidance, please don’t hesitate to reach out—we’re always happy to help.

Posted 1 week ago

“Adjustable kettlebell is tightened too hard, cannot open it with the provided wrench.”

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Posted 1 week ago

Hi! Thank you for letting us know, and we’re sorry for the trouble you’re having. Sometimes the adjustable kettlebell can be tightened more than intended during shipping. Please try applying steady pressure while securing the bell firmly on the ground, or using a longer-handled wrench for extra leverage if available. If you’re still unable to loosen it, please reach out to our support team and we’ll be happy to assist further or arrange a replacement if needed. We want to make sure you’re able to use your kettlebell safely and comfortably.

Posted 1 week ago

“For the cost, worth it.”

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Posted 1 week ago

Hi! Thank you for your feedback! We’re glad to hear you feel it was worth the cost. If you have any questions or need assistance in the future, please feel free to reach out.

Posted 1 week ago

“I bought the Pull Up Bar not knowing which model I purchased ( there's a 400# and 500# models available). I guess I purchased the 400# model (fine for my weight). As mentioned in one of the previous reviews, the frame for the bar came scratched. Poor packaging, obviously! Rather than send it back, I touched up the "ding" with a black felt pen. The bar itself is a little big in diameter for my hand size, so I retrofitted the bar with a smaller diameter bar. I think Titan should offer the different bar diameters with their Pull Up Bar package. I talked to a customer service representative (whom I could hardly understand), explained the problem and asked for two or three of the white decals that came with the unit. She made excuses for the damaged product and told me she couldn't send me any additional decals. I more than likely, will not make any purchases from Tiatan. I would like one of the T-2 racks, but whould be very nervous about purchasing it without seeing it in person first. Thank you, John G”

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Posted 2 weeks ago

Hi! We’re very sorry to hear about the condition of your pull-up bar on arrival and the difficulty you had during your support call. That’s not the level of quality or service we aim to provide. We appreciate your suggestions regarding offering different bar diameters—feedback like yours helps us improve our product options. We also apologize for the issue with the decals and the inconvenience this caused. If you reconsider and would like assistance with any future purchases, including the T-2 rack, our team would be happy to help answer questions and provide any details you need for peace of mind. Your feedback is valued, and we appreciate you sharing it.

Posted 1 week ago

“The arms work well, but I had to buy smaller pins/bolts because the holes in the arms and rig were about a MM off. The pin that was sent was so tight, it would not go through the holes. I purchased 4 pairs and it was the same for all the arms.”

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Posted 2 weeks ago

Hi! Thank you for sharing your feedback. We’re glad to hear that the arms work well overall, but we’re sorry about the fitment issues with the pins and holes. We appreciate you bringing this to our attention, as it helps us identify areas for improvement. If you need assistance or recommendations for proper pin sizes, our support team is always happy to help.

Posted 1 week ago

“Functionally its good but the color is closer to pink than to red.”

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Posted 3 weeks ago

Hi! Thank you for your feedback! We’re glad to hear the product is functioning well. We apologize if the color didn’t match your expectations — color can sometimes appear slightly different in photos versus in person due to lighting and display settings. We appreciate your input and will keep this in mind to help improve product descriptions for future customers.

Posted 2 weeks ago

“They are very good for powerlifting…but not so much for Olympic weightlifting, they slip when bar is dropped.”

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Posted 1 month ago

Hi! Thanks so much for taking the time to share your feedback! We’re glad to hear it is performing well for your powerlifting sessions. We appreciate you pointing this out — your input helps us continue improving. If you’d like, feel free to reach out to our support team so we can look into options that may offer better traction for your style of lifting. Thanks again for helping us make the product better!

Posted 1 month ago

“The products are great but the constant stream of emails have to stop. 4 a day asking for reviews, scratch and dent, sales.”

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Posted 1 month ago

Hi! We’re so glad to hear you’re enjoying our products — thank you for sharing that! We completely understand how too many emails can be overwhelming, and we appreciate your feedback. You can easily update your email preferences or unsubscribe at any time. We’ll make sure your experience with us stays positive from start to finish. Thank you again for your support!

Posted 1 month ago

“I believe Titan Fitness is a great company but needsd to work more on the design/counter balancing of equipment.”

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Posted 1 month ago

Hi! Thank you for sharing your feedback and for your kind words. We truly appreciate your support and your thoughtful input regarding the design and counterbalancing of our equipment. Our team is always looking for ways to improve, and feedback like yours helps us enhance the quality and performance of our products. We’ve shared your comments with our product development team for review. Thanks again for taking the time to share your experience and for being part of the Titan Fitness community!

Posted 1 month ago

“Customer service is professional but after reaching out about the machine and how uncomfortable it was I felt as there was nothing they could do. Did not feel valued as a customer who invested a lot of money into gym equipment.”

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Posted 1 month ago

Hi! Thank you for your feedback. We’re glad you found our customer service professional. We understand your concerns about the machine, and while we’ve reviewed your situation thoroughly, unfortunately, there isn’t a solution we can offer at this time. We truly value your investment in our products and appreciate you taking the time to share your experience.

Posted 1 month ago

“After buying several used titan pieces for my home gym I found the quality to be pretty good so I needed a specialty item and bought the vice grip trainer new from Titan. The box was damaged in shipping and the unit was roughed up (nothing I could not live with or fix). Assembly was fast and easy but finding Resistance bands were not included as I believed they would be by the way the description on the website is written and not including the 2” Olympic adapter for the plates was a farther letdown.”

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Posted 1 month ago

Hi! Thank you for sharing your experience and for your continued support of Titan Fitness! We’re glad to hear you’ve found our products to be high quality and that assembly of your Vice Grip Trainer went smoothly. We’re sorry for the issues with shipping and any confusion regarding the included accessories. Your feedback regarding the resistance bands and 2” Olympic adapter is appreciated and will be shared with our team to help improve our product descriptions and packaging. If there’s anything we can do to assist you further or provide the missing items, please don’t hesitate to reach out to our support team — we’re always happy to help!

Posted 1 month ago

“Bar was bent when delivery. Had a hard time sliding it into the wall mounts. Still functional and useful.”

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Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Did not receive. Arrived very quickly, but Package was stolen.”

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Posted 1 month ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=151263 if you require further assistance.

Posted 1 month ago

“First time using titan finess equipment and i'm satisfied with purchase”

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Posted 2 months ago

Hi! Thank you for choosing Titan Fitness! We’re thrilled to hear that you’re satisfied with your purchase and that your first experience with our equipment has been a positive one. We appreciate your support and look forward to serving you again in the future!

Posted 2 months ago

“Titan has decent pricing and shipping. Good bumper plates too.”

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Posted 2 months ago

Hi! Thanks for the great feedback! We're glad to hear you're happy with the pricing, shipping, and especially the bumper plates. We appreciate your support and hope to serve you again soon! Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

Titan Fitness is rated 4.5 based on 29,056 reviews