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Titan Ramps Reviews

4.0 Rating 1,486 Reviews
75 %
of reviewers recommend Titan Ramps
4.0
Based on 1,486 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Titan Ramps Reviews
Visit Website

Phone:

800-605-7555

Email:

info@titanramps.com

Location:

3839 Forest Hill Irene Rd, Suite 100
Memphis
38125

Write Your review

Titan Ramps 5 star review on 12th October 2023
Daniel Masera
Titan Ramps 4 star review on 1st July 2023
Eric Anglea
Titan Ramps 5 star review on 29th June 2023
Jon Cornell
Titan Ramps 5 star review on 11th June 2023
Phillip Hodges
Titan Ramps 5 star review on 6th June 2023
Paul Kinney
Titan Ramps 4 star review on 14th May 2023
Samuel Adams
Titan Ramps 5 star review on 25th February 2023
Jamey Landry
103
Anonymous
Anonymous  // 01/01/2019
Very good pricing and service and delivery
Helpful Report
Posted 1 year ago
I received the ramp promptly. Since the ramp was a Scratch and dent item it was still in good condition. I use the ramp as a way for my wife to get in and out of our house easily. Since they fold up and are easy to store I do not have to worry about them getting covered with snow and ice in the winter time thus making them safe for her to use. They also have a nonslip surface that she likes.
Helpful Report
Posted 1 year ago
Great service and shipping updates. Fast shipping.
Helpful Report
Posted 1 year ago
Since placing the first order, the experience with your company has been a nightmare. I ordered a ramp which I thought was a set of 2 and immediately cancelled that purchase and placed another order for the 2 ramps I needed. I was told that although I was calling 2 minutes after I placed the order, the cancellation could not be processed and a request had to be sent to the warehouse for review. The cancellation never was processed, once the order was shipped, I contacted the shipping company myself to tell them to reroute one of the orders and that happened. I called you guys back and was told that I would get a refund after 15 business days. During the conversation, I mentioned that waiting 3 weeks for a refund seemed outrageous and I was told that nothing could be done to speed up the process because the payment processing team is backlogged. I’m still waiting for the refund and at this point, I won’t buy anymore products or recommend this company to anyone.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our product specialists, who informed you of the refund timeframe. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
I haven’t put rounds into it yet and see how it holds up against medium power cartridges. But overall quality appears to be very good.
Helpful Report
Posted 1 year ago
Very fast service and delivery. Excellent merchandise. Website is easy to navigate.
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Posted 1 year ago
Love the ramp I received, delivered fast, very happy with it!
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Posted 1 year ago
I love my ramp and side rails. Great quality a nd quick service!
Helpful Report
Posted 1 year ago
Not very good, I only got half my order. I only got the ramp and locked the handles and I ordered it as a package set. Frank
Helpful Report
Posted 1 year ago
Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com.
Posted 1 year ago
Great product!
Helpful Report
Posted 1 year ago
9 1/2 foot ramp, great packaging shipped and was not damaged. Easy install.
Helpful Report
Posted 1 year ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs. a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!
Posted 1 year ago
Thank you for processing my order quickly. The ramp is exactly what I needed to help handicap people onto my pontoon tour boat.
Helpful Report
Posted 1 year ago
Everything went very well
Helpful Report
Posted 1 year ago
Delayed delivery- then Damaged- probably from delivery people.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
there were no assembly instructions
Helpful Report
Posted 1 year ago
Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern by sending the product manual. If there will be any issues in the future, please reach us at info@titanbrands.com.
Posted 1 year ago
Poor packaging. Paint was beat up bad so prepare to do lots of touch up. Went together easily and looks sturdy enough. Have not used yet.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
It arrived early an without problem; although I didn’t get any information regarding shipment.
Helpful Report
Posted 1 year ago
I didn't receive all the parts for the carrier, informed Titan of this and still not resolved after a week.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who sent you an email on August 24, 2023, asking for the exact part but we have not heard back from you. Kindly reply to the email or you can contact us at info@titanbrands.com to further assist you.
Posted 1 year ago
Excellent!
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Posted 1 year ago
Haven't hauled the bike yet, but the assembly process was okay. Not real clear on exactly how to assemble, but can be figured out easily enough. Instructions are not clear on which side of the carrier the ramp should be stored, so I just picked the inside towards the vehicle. Instructions say to leave bolts loose for assembly, but never says to go back and tighten them. Also, there was a bolt assembly that was listed in the parts list, but never called out in the assembly process. I emailed the company, got some mumbo jumbo answer that if it wasn't in the parts list it wasn't needed. It was called out in parts list, just never shown where to use it.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the instruction is not very useful due to its unclear presentation. You may also reach out to our product team if you still have a hard time with the assembly, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Titan Ramps is rated 4.0 based on 1,486 reviews