“Your rep Paul I believe I spoke was phenomenal! Quickly addressed my inquiry and explained the process to come and what I should expect.
I manage a group of agents in customer also so I know when I being provided excellent service :) What a great experience on this end....simple, to the point, & off the phone to handle the other responsibilities I have - 5 STARS!!!
THANK YOU!”
“The absolute BEST customer service ever!!!! Sunshine was on top of my issue with a resolution immediatly. Highly recommend Titan Fitness for all your fitness gear.”
“Michellyn Tan responded within minutes with a issue resolved...I had loyalty points expire and wanted to complete a purchase and was resolved within 5 minutes of email being sent. Crazy fast support.Im so gratefull, thank you Michellyn and Titan”
“I had an inquiry about an order. One item was on backorder and the other was in stocks. I asked if the in stock item would ship first or if they would ship together. Amyra answered my question and provided me with my tracking number for the in stock item. She was was great. Very friendly and professional.”
“Process was easy to order unfortunately Icancelled my order but the process talking over the phone to cancel was easy and the gentleman on the phone was kind and helpful.”
“I had some troubles creating an account after I completed my order. I contacted support and Paul Martinez helped me get my account setup and also verified that everything was all set with my order and that I would be receiving rewards points after it shipped. Paul was friendly and my issues were resolved quickly. Thanks!”
“This message is for Roxx Manuel.
Thank you very much Roxx, you were very friendly and professional on the phone and were a great help and getting my price match on the T2 squat rack. I appreciate all you did. Thanks again!!”
“Always quality products at a great price. Customer service helps provide appropriate information in a timely manner. Products always arrive in timely manner.”
“Michellyn Tan was my associate. She was perfect. I liked the way she skipped the greeting and went straight into answering my question. Zero time wasted.”
“Angelo Vicencio was AWESOME! He replied quickly and gave me information on my order. Turns out FedEx never updated my order, so Angelo marked it as "lost in transit". Angelo apologized and has issued a replacement order immediately. I'm still waiting for my deliveryn but in the meantime, I'm very satisfied with the speed and quality of the customer service Angelo has provided. The world needs more Angelo's!”
“Paul Martinez in customer support was very helpful and clear in explaining the delay in shipping. He was fast in responding and very friendly, an asset to Titan for sure.”
