“I had my first session and all was OK. She really didn’t understand what I was looking for, but I did like a couple of the pants that she recommended so I was going to purchase them. At the checkout, I noticed that there was sales tax and shipping. Each item was under $100. I live in Minnesota. Sales tax on clothing does not exist in Minnesota unless you are buying an item that is $100 or more. Also, they want to charge $13 for shipping when one is spending over $100 with the company Which I think is outrageous! I communicated with a representative named Amber. They agreed to cancel my membership going forward, but they would not give me the sign up fee back. I told them why I was leaving and that I was not leaving for personal reasons. I was leaving due to the shipping charges and the sales tax. It is illegal to charge sales tax when sales tax is not applicable, but they told me that they purchased their clothing through a third party retailer. And? I don’t understand because charging sales tax has nothing to do with a third-party vendor unless that vendor is charging them sales tax in the state that they’re in and they are trying to recoup that cost which AGAIN, is ILLEGAL. It’s still not legal to charge me sales tax on clothing. And also worth noting is that there is no mention of shipping charges anywhere on their website or their advertising which feels like a huge bait and switch to me. And just an FYI… If you are unhappy because the clothing you received was subpar… They don’t refund for that. They consider that “personal reasons” and therefore, does not fall under their moneyback policy. I have that in the email communication from Amber. So they don’t give you your money back if the item they sold you was cheaply made. Interesting.”
“Grabbed the wide-leg trousers and wow… they look straight off a runway. The fit is on point, super flattering, and the fabric feels way more luxe than I expected. My friends keep asking where I got them. Shipping was fast too—had them in hand in just a couple of days.”
Dear Valued Customer! Thank you for your amazing feedback! We’re so glad the wide-leg trousers hit the mark in both style and quality. It’s wonderful to hear they’ve already become a standout piece in your wardrobe. We’re excited to keep bringing you effortless, elevated looks that make you feel your best!
“I thought I knew fashion… turns out I didn’t. Style Decoded by Isabella completely transformed how I think about personal style and pushed me just enough out of my comfort zone. Her insights on color theory and the "one unexpected element" rule gave me the confidence to try pieces I never would have before—like a deep emerald blazer that made me feel powerful and authentic. The book’s practical exercises make experimenting with style manageable and fun, turning getting dressed into an exciting experience again. I’m already planning to gift it to friends who think they “know fashion” but really just play it safe.”
Dear Jannett! We’re thrilled to hear how much Style Decoded resonated with you! Isabella’s approach to color theory and that “one unexpected element” rule really does encourage stepping out of your comfort zone, and it’s wonderful to see it gave you confidence. Turning everyday dressing into an exciting and manageable experience is exactly what we hoped for. Your idea of gifting it to friends is fantastic—they’ll love discovering their own style in the same transformative way. Thank you for sharing your thoughtful feedback!
“Emma was so patient and really listened to what I was looking for. She put together some great outfit options that feel very "me" but more polished than what I usually wear. I love that everything she suggested actually fits my budget and lifestyle. The whole process was smooth and I felt comfortable asking questions. Already looking forward to my next styling session. Definitely worth trying if you need help putting looks together!”
Dear Valued Customer! Thank you so much for sharing your experience! We’re thrilled to hear Emma was able to create polished outfit options that still feel authentically you. It’s wonderful that the selections fit both your budget and lifestyle while making the process smooth and comfortable. We love that you felt supported to ask questions and enjoyed the session. We can’t wait to see what looks come together for your next styling appointment! 💫
“Had one appointment with a “stylist.” Kept one piece of clothing, jewelry and purse. Pants were way too big and a foot too long. Made second appointment with a stylist and no one contacted me. Contacted “Customer Support.” They scheduled a make-up appointment for the one missed. No one contacted me. Contact them again. Made a second make-up appointment. No one contacted me. I asked to speak to a human. Based on responses to emails, I suspect “Customer Support” is AI or doesn’t speak English. When asking for specifics for an appointment, didn’t seem to understand that I was flexible on time and days. When given time and date, would ask for time zone even though I had already given that information. I just cancelled my subscription. We’ll see if I have any hassles with that.”
Dear Karen!
We’re very sorry to hear about your experience with missed appointments and difficulties reaching support. This is not the level of service we want our clients to receive, and we completely understand your frustration. Please check your Inbox/Spam folder (letter from customer.care@title-outfits.com) with your details so our team can review your case directly and ensure your cancellation is processed smoothly without further issues. Your feedback about communication and scheduling is extremely important, and we’ll use it to improve how we serve clients moving forward. Thank you for sharing your experience with us.
“Used Title for the first time last week and really liked it. My stylist helped me pick out some outfits for work that actually look good together. I'm not great at putting things together myself so this was really helpful. She asked good questions about what I like and my budget. The clothes she suggested fit well and I've gotten a few compliments already. Pretty easy process overall and I'll probably use it again.”
Dear Kelly! We’re so glad your first experience with Title was a success! It’s great to hear your stylist was able to understand your preferences, work within your budget, and create outfits that not only fit well but also earn you compliments. Helping clients feel confident and pulled-together is exactly what we strive for. We’re happy the process felt easy for you and look forward to styling for you again soon.
