TJ Hughes Reviews

Name: TJ Hughes
Address: Hughes House London Road, Liverpool
Rating: 3.49

3.5 Rating 712 Reviews

59 %

of reviewers recommend TJ Hughes

3.5

Based on 712 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ITEM AS SPECIFIED ARRIVED ON TIME.”

Helpful Report

Posted 8 years ago

Hi Michael, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 8 years ago

“Was very happy with the service,will use again”

Helpful Report

Posted 8 years ago

Hi David, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 8 years ago

“Very pleased with this Christmas Penguin decoration. It arrived on time and very well packaged. It looks great out in the garden and I have had a lot of comments from people wanting to know where I got it.”

Helpful Report

Posted 8 years ago

Hi Sylvia, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 8 years ago

“I ordered Gatineau face cream online, it was heavily discounted, arrived quickly and I am really pleased with it”

Helpful Report

Posted 8 years ago

Hi David, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 8 years ago

“Purchased the standing jukebox and extremely pleased. The quality was excellent for such a reasonable price. Delivery was quick also, would highly recommend”

Helpful Report

Posted 8 years ago

Hi Aisling, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 8 years ago

“item took a very long time to arrive, and tin was dented.”

Helpful Report

Posted 8 years ago

Hi Norman, Thank you for taking the time to write your review and for the feedback you have provided. Unfortunately delivery over the Christmas period was extended to 14 days and after reviewing yours can see the item was delivered within 6 days of placing the order - but we would like to apologise we didn’t get it to you much faster. In regards to the dent - if you would like to contact the Customer Service team on: webenquiries@tjhughes.co.uk and we can seek a replacement should you require one. Once again, thank you for your feedback - it is appreciated. Kind regards, TJ Hughes

Posted 8 years ago

“Ordered my items online before Christmas, after it said on the website last day to order for it to be delivered for Christmas. So I ordered my items, received the confirmation and email then a further update email to say that my order had been dispatched to the store, which was on the 17th December. However, I still haven't received my items and has no other email since!”

Helpful Report

Posted 8 years ago

Hi Lauren, Thank you for taking the time to write your review. We have checked on our system and can see that the order was placed on 15/12/16 as a click and collect - the item has been waiting in our St.Helens store ready for you to collect since the 20/12/16 when a "ready for collection" email was sent. We do apologise if this email has not reached you - and we're happy to look to resolve this if you contact us on: webenquiries@tjhughes.co.uk if you since havent been to pick up the items. Kind regards, TJ Hughes

Posted 8 years ago

“real value for money on branded products with fast delivery”

Helpful Report

Posted 8 years ago

Hi J M Leppert, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 8 years ago

“It was very difficult when I tried to cancel my order and your customer service was slow to respond to my questions.”

Helpful Report

Posted 8 years ago

Hi Mark, Thank you for taking the time to write your review and providing us with feedback that we can use to improve our service. Due to the high influx of emails we experienced over the Christmas period - we did notify customers that the response time was up to 5 working days – having checked the correspondences recorded we can see that a response was given to you by the remitted time– but we apologise regardless that we did not provide a much prompter response. Having reviewed your order, we can see that you collected the click and collect item - and we do hope you are happy with your product. Kindest regards, TJ Hughes

Posted 8 years ago

“I made an error in ordering and the help I received from T J Hughes was absolutely first class. My order arrived at my home address instead of the store thanks to Charlie. First class service.”

Helpful Report

Posted 8 years ago

Hi Pamela, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 8 years ago

“I ordered a pair of pamper slippers for Xmas, they arrived in reasonable time and were lovely. The reason for only two stars is because they arrived complete with security tag, and despite using contact form on the website and e-mailing the company, I did not get a response for well over a week. After a few days with no reply I did go on to their Facebook page and left a comment asking how to return item and was eventually given a returns label three days later. The slippers arrived back to me on Xmas eve but had I not had a Facebook account I would not have had them in time. Very poor response time from their website and surely the warehouse staff should check that all security tags have been removed before sending out items.”

Helpful Report

Posted 8 years ago

Hi Dorothy, Thank you for taking the time to write your review and providing us with feedback that we can use to improve our service. Due to the high influx of emails we experienced over the Christmas period - we did notify customers that the response time was up to 5 working days – having checked the correspondences recorded we can see that a response was given after 6 working days - and we apologise that we did not provide a much prompter response. Following this - the item was processed and sent back out in a timely fashion - and we will be requesting a more vigilant approach to dispatch from our warehouse team. Once again, we would like to thank you for your review. Kind regards, TJ Hughes

Posted 8 years ago

“Easy to order and collect from store. Goods were as advertised, no problems at all.”

Helpful Report

Posted 8 years ago

Hi Elaine, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 8 years ago

“This is the first time I have used T J Hughes on line service to order anything. I found the service easy to apply for and the payments were so easy via paypal. And the good I ordered came a few days later,even though it was on the lead up to Christmas rush. I call this excellent service and I will use the service again. Thank you Ken Bruce”

Helpful Report

Posted 8 years ago

Hi Kenneth, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 8 years ago

“Hi, I am really not happy.. I have tried emailing and have not got a reply. My order WEB17745 says it is ready for collection I have been in store two times and had the same rude lady telling me my product is not in store. I ordered this for a Christmas present and for some reason "it's not in store" even though I've had confirmation. I would like a refund immediately as I will not be going back into town and paying for parking another time to try and collect this and get the same rude lady. Thank you”

Helpful Report

Posted 8 years ago

Hi Saffron,Thank you for taking the time to write your review and providing us with feedback that we can review to improve our service. We have reviewed your order and can see that a confirmation e-mail that your order is in store has been sent so we do apologise if the member of staff has informed you that it hasn't. We will pass on your request for a full refund to our Customer Services team who will send you confirmation once this is complete. We apologise for any inconvenience this may have caused. Kind regards, TJ Hughes

Posted 8 years ago

“Items received on time and much more cost effective than other stores”

Helpful Report

Posted 8 years ago

Hi Kathleen, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 8 years ago

“Very good service on line good brand names for good prices”

Helpful Report

Posted 8 years ago

Hi Dorothy, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 8 years ago

“Not great at letting customer know were there parcel is. Ringing cost me a fortune for the phone to be put down or no one to answer. Will never buy from.here again.”

Helpful Report

Posted 8 years ago

Thank you for your review. Having checked your order we can see that the correspondence that we have recorded was replied to the next day with the relevant tracking information given. We have ensured that the item was delivered before Christmas - even though the order was placed after our "last day for guaranteed Christmas delivery" date. We have experienced a technical fault on our phone line - for which we apologise that you could not contact us in that format. We do hope this has not deterred you from shopping with us in the future. Kind regards, TJ Hughes

Posted 8 years ago

“They went the extra mile to ensure our christmas gift arrived on time”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 8 years ago

“Would not buy online from TJ Hughes again. confusing about when an item is in store from the emails.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write your review and providing us with feedback that we can use to improve our service. We will be reviewing the emails we send to customers to ensure that they are clear and concise. We apologies in this circumstance that it was not clear. Kind regards, TJ Hughes

Posted 8 years ago

“Very good but down side never received a text or email to say order was ready for collection from my local store,had go and check on spec..”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review your purchase with us, we are pleased you are satisfied with our overall service and have left such positive feedback. We do normally send out an email when the item is ready to collect - so we do apologise if you did not receive yours. Kindest regards, TJ Hughes

Posted 8 years ago

TJ Hughes is rated 3.5 based on 712 reviews