TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After placing order had messages to say when it would arrive so always knew where it was. Speedy delivery and very happy with products”

Helpful Report

Posted 3 years ago

Dear Miss. Mulraney, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Great service. Easy to place the order, very helpful telephone staff. Order arrived promptly by a friendly driver. Will definitely use again”

Helpful Report

Posted 3 years ago

Dear Miss. Cuane, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I use TJC to buy jewellery and I am very satisfied with their service. Staff is very helpful.”

Helpful Report

Posted 3 years ago

Dear Mrs. Kaur, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“all my items so far have been fab,delivery was faster than expected too very impressed and will order again”

Helpful Report

Posted 3 years ago

Dear Miss. Newburn, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Great products, great prices, great presenters. Love watching this channel”

Helpful Report

Posted 3 years ago

Dear Mrs. Mulholland, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“On the whole I’m very happy with the pieces I have bought from TJC, Would like a better box though”

Helpful Report

Posted 3 years ago

Dear Mrs. Lundstram, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Please rest assured we will work on your feedback and try to further improve our services. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“This chain looks nothing like the picture it’s so fine I wanted it as a gift for a man and this is so not siutable”

Helpful Report

Posted 3 years ago

Dear Mrs. Edna, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to your item. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben, Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Excellent customer service. So helpul.”

Helpful Report

Posted 3 years ago

Dear Ms Bradford, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Service is excellent and delivery on or before time, very satisfied.”

Helpful Report

Posted 3 years ago

Dear Miss. Price, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Very helpful and happy. 5 star rating. So pleased with everything l have brought.”

Helpful Report

Posted 3 years ago

Dear Miss. Pearce, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I thank you for your support in dealing with a return. Although I had a problem completing the form online the gentleman made things easier for me by sending the prepaid returns label via post which I recieved today. Thank you Sophie”

Helpful Report

Posted 3 years ago

Dear Mrs. Konstantinou, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Please rest assured we will work on your feedback and try to further improve our services. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I love the jewellery from TJC the styles are very varied and the prices are very competitive. Delivery is very fast and reliable.”

Helpful Report

Posted 3 years ago

Dear Mrs. Troy, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Great service and top notch”

Helpful Report

Posted 3 years ago

Dear Mr. Gairns, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Purchased a 20ins gold chain, I was surprised on how delicate it was, cameras on the TV make them look a lot more than they are.”

Helpful Report

Posted 3 years ago

Dear Mr. Jones, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to your item. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben, Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“First time ordered on Sat 8th May. Customer service excellent from setting up the account to the goods being delivered Tues 11th May. Emails clear & concise relating to the order & delivery method & time slot. Well done Tjc will be ordering again soon. L. Allsop - Tamworth - Staffs”

Helpful Report

Posted 3 years ago

Good Afternoon, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Poor customer service and poor quality goods”

Helpful Report

Posted 3 years ago

Dear Mrs. Hunter, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the item and our service. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Just received the Tanzanite ring and I must say it is beautiful, really pleased with my purchase .”

Helpful Report

Posted 3 years ago

Dear Mrs. Melbourne, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Loved the I purchased it is perfect!”

Helpful Report

Posted 3 years ago

“Your site says to contact you after paying to resize the ring which I did and never took place. The Ruby ring that I ordered, the middle stone has a cut at the middle which is visible, so I contact customer service right away and I was promised to receive a return envelope which I never received. I called again and the gentleman got my address and promised he is going to send me a return address. I think it was two days ago. I hate the sentence, "I am so sorry" and on the other hand you don't help. I paid you and you delivered a ring that has a fault and it is your responsibility to at lease send me the envelop and exchange it properly. I paid £1.00 more for next day delivery and I got it late and I can understand because of Covid, however change your website. I don't know where the product comes from, just change everything on your site. I really don't care if it will take 15 days, but I want honest so I don't worry. Your people are fine, but I was promised without delivery. Where is the envelope? Now it is 18.05.2021. Life is becoming very difficult if we don't trust your words. We are busy and have thousands things to do. The point is, you want your customers to trust you and to return. I love to do that and I love jewelry, however you have deliver proper product and exchange it if something is wrong.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to your item. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben, Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Stunning ring”

Helpful Report

Posted 3 years ago

Dear Miss. Miller, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

TJC is rated 4.2 based on 3,187 reviews