TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

Write Your review

Tell us how TJC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some Ted Baker sunglasses for a birthday present. As a TJC Plus customer I was getting worried after non arrival by 5 days. Made several phone calls to Customer Service and was told a different story each time. I was even given a false tracking number. After 4 weeks of countless calls I was informed that these glasses had been damaged in the warehouse. I will be cancelling my TJC Plus membership and buying from a more reputable and honest company.”

Helpful Report

Posted 3 years ago

“Amazing prices and extremely good quality products. I can not believe how incredible the prices are for such good quality items. The jewellery is outstanding.”

Helpful Report

Posted 3 years ago

Dear Mrs. Marshall, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Amazing value for money”

Helpful Report

Posted 3 years ago

Dear Emyr, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Brilliant”

Helpful Report

Posted 3 years ago

Dear Mrs. Curtis, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Slow delivery..poor quality.”

Helpful Report

Posted 3 years ago

Dear Mrs. Wellard, We're currently working with limited staff as our team members are self-isolating leading to delay in dispatch of orders. Thank you for sharing your valuable feedback with us. Please rest assured we will work on your feedback and try to further improve our services. Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“TJC is a fantastic firm, I have some beautiful jewellery and very rear gems. My diamonds and rubies are some of my favourites.!you can’t find the designs and gems in the shops. There one for one is so worthwhile.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“beautiful ring. love it!”

Helpful Report

Posted 3 years ago

Dear Mrs. Leibrick, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Ordered to rings, sent to Ireland, no customs declaration, returned to TJC and that was the last I heard.”

Helpful Report

Posted 3 years ago

Dear Ms. Casey, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the delivery of your order. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Have used this company for years and always thought they were good until two things happened. 1) A few months ago I received a ring which losted a stone on the first time of wearing, when I spoke to cutomer Services I was told there was nothing they would do about it so I stopped shopping with them for quite a few months. 2)I thought I would give them a second chance as I was looking to invest in quite a lot of jewelry. This I did buying some items outright and putting some on budget pay (or so I thought ). Not all the orders on budget pay were put through as such i.e. TJC took the whole amount for some orders which should have been on budget pay and as I was spending a few thousand this put me for the first time in an overdraft situation. As you can can imagine I was not best pleased and yet again Customer Services said they could do nothing about it. So I have decided to send a lot of the jewelry back and give my Custom to another business. BE CAREFUL OF THIS COMPANY !!! Used to be a good but can't be trusted now.”

Helpful Report

Posted 3 years ago

Dear Miss. Patterson, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused to you. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Exceptional service and value for money, would highly recommend.”

Helpful Report

Posted 3 years ago

Dear Mr. Langdon, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I have been with TJC since Noah completed the ARC. I just love my rings, although the stones appear much bigger when shown on the TV. Thanks soooo much TJCXX”

Helpful Report

Posted 3 years ago

Dear Mrs. Bell, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“The past two weeks I have had to complain three times! 1)was not sent a free gift with mascara. 2)ordered 2 x of an item only got 1. 3)ordered my daughter some beautiful earrings, ended up with a sterling silver cup pendant. Paid for delivery to send back! I have been shopping with tjc for years never had a problem. Today for the first time spoke to a gentleman who was rude and didn't care!! I am not happy.”

Helpful Report

Posted 3 years ago

Dear Mrs. Liberson, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused to you. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“TJC came through in the end. My first order was a failure but after a long call with the service centre they did eventually give me a refund immediately, for which i am very pleased. My “replacement” order was delivered quickly and efficiently- which, in the past, has always been the case. So I am pleased my faith in their service was upheld.”

Helpful Report

Posted 3 years ago

Dear Mrs. Allan, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“A very prompt service that allowed me to give my sister a special birthday present 👍”

Helpful Report

Posted 3 years ago

Dear Patricia, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Always pleased with any purchases I receive. On the very rare occasion where I might have a problem, customer care is always very helpful and swift.”

Helpful Report

Posted 3 years ago

Dear Mrs. Kelly, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Excellent seller with great product choices, really good customer services very easy to deal with sort any problems quickly and efficiently. Have been a TJC customer for quite a few years now and hopefully will stay so. Would recommend to others.”

Helpful Report

Posted 3 years ago

Dear Mrs. Ali, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Easy to order on line. Kept informed about my order,with full details. Arrived quickly. Well packaged. Excellent service. Value for money. Beautiful product. Looking forward to wearing the necklace.”

Helpful Report

Posted 3 years ago

Dear Miss. Johnson, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Most of the time i order it dose not come in time other whys its very goog”

Helpful Report

Posted 3 years ago

Dear Mrs. Zaidi, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“helpfull happy split pay usefull”

Helpful Report

Posted 3 years ago

Dear Mrs. Hartley, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Helpful customer service operator today very knowledgeable she must be new because my daughter said your customer service is rubbish but your jewellery is great”

Helpful Report

Posted 3 years ago

Good Afternoon, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

TJC is rated 4.2 based on 3,187 reviews