TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,186 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is disappointing not helpful and rude.”

Helpful Report

Posted 3 years ago

“I had to return a watch that was not working and over 5 months later still not got a replacement.”

Helpful Report

Posted 3 years ago

“I am disappointed with the way I was treated, I have ordered an item and after few days,I contacted your company and I was told that the order was canceled. very disappointed. Specifically the item was under offer.”

Helpful Report

Posted 3 years ago

“You keep promising to send out a return label,which hasn't happened+what u sent me was meant for my sis birthday so that was a big let diw😭”

Helpful Report

Posted 3 years ago

“On my experience the items purchased were not good value. I would not buy jewellery again.”

Helpful Report

Posted 3 years ago

Dear Miss. Veers, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused to you. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I was very very disapointed this morning not directly with tjc .My putchsse from tjc eas left behind a bin apparantly it was delivered yesterday. the only reason I knew it was there cos I phoned tjc this morning to.see where my item was .The customer service operator said in there computer it was down as delivered yesterday .When I went to check outside my door the parcel.was stuffed behind a bin..There was no.note through my door informing me that the parcel.was delivered yesterday. Amy parcel. Could have been taken and I would not have known. TJC need to.inform.the courier ervices to either leave the parcel.with a neighbour or re deliver on an agreed day and time. I had no knowledge of when my oarcel.was going to be delivered. If I had I could have arranged to.be st home Please have a word with your couriers as this incident highlights issues that should never happen”

Helpful Report

Posted 3 years ago

Dear Mr. Mcentee, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced and I can understand your concern none less thank you for bringing this to our attention, I have passed your comments over to the relevant department for further review, as this is something that has been raised previously. Please rest assured we will work on your feedback and try to further improve our services. Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Once again aftercare service let's them down badly. Waiting over a week for returns label to return faulty item .Still not received Stopped ordering because of similar problem a year or so ago which Christmas took ages to resolve. Think will stick to gemporia their total service is excellent.”

Helpful Report

Posted 3 years ago

Dear Mrs. Furr, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused to you. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I still have nor received an item ordered on 9/8/21. Although TJC stated despatched. Tracking no 2800250510008 B712D900”

Helpful Report

Posted 3 years ago

Dear Mrs. Jones, Thank you for sharing your valuable feedback with us. Be advised that your order ending with DWXXXXX55 was dispatched from our end on 10/08 with tracking number shared above and as you have opted for standard delivery, it will take 3-6 working days for the order to be at your doorstep. However, due to the current lockdown situation, it may take up to 10 working days to deliver the order. If by 23/08 the above order isn't deliver to you please contact us we'll help you out. Note: The tracking status of the above order will be updated once the order is delivered to you. I sincerely apologise for the inconvenience you've faced. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Deliveries on TJC+ at the moment are totally different from the promises, taking in the most part anywhere between one and three weeks. What other customers might not be aware of is, if the monthly charge of £7.99 is set up online, then this amount is automatically added to your credit/debit card on a monthly basis, a fact which the customer is not made aware, sharp practice TJC.”

Helpful Report

Posted 3 years ago

Dear Mrs. Spensley, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused to you. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I returned a ring that had been damaged enroute;a beautiful mystic turquoise that I paid only £22 in the Auction.I would have dearly loved a replacement but all I got was £5 refund!!! This is not good PR and please send me the ring.I loved it (size M). Usually quick service and I have been a TJC customer for many many years.”

Helpful Report

Posted 3 years ago

Dear Miss. Quarmby, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“TJC IS RESONABLE AT DELIVERING SMALL ITEMS BUT WHEN IT COMES TO DELIVERING LARGE ITEMS IT IS VERY POOR.”

Helpful Report

Posted 3 years ago

Dear Mr. Eastham, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Lately items are of poor standard wrong items are sent, as a TJC Plus customer parcels are not arriving next day but 4 to 5 days or more .I am paying for a service that is not being given Having to return most things which works out expensive. if items are large or heavy”

Helpful Report

Posted 3 years ago

Dear Miss. Jacobs, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Also, please note that there is an ongoing delay in delivery of orders due to current situation. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Poor customer service”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Had 3 great Opel rings but the last one was terrible extremely cloudy .”

Helpful Report

Posted 3 years ago

Dear Mr. Green, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Was very disappointed at paying £9.98 p&p was always capped at £5.99 On a positive side was pleased with the product”

Helpful Report

Posted 3 years ago

Dear Miss. Petfield, Thank you for sharing your valuable feedback with us. Kind folks like you make our job a pleasure. Please note that £5.99 capping is back for standard delivery. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Rang to see where my delivery was and was informed that it would be dispatched today then get email saying problem with delivery maybe be another 5 days not good service”

Helpful Report

Posted 3 years ago

Dear Mrs. Kelsall, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the delay in delivery. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“First of all I was sent tracking information which was incorrect and lastly I ordered 3 rings of the same size and one of them was a smaller ring size.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the size of items. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I don't bother with the Jewellery i just delete it as soon as i get it”

Helpful Report

Posted 3 years ago

Dear Mr. Montgomery, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“The item I received was nothing like shown on tv.it looked n felt plastic no k mark n weighed nothing very disappointed”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the faulty item. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Your site says to contact you after paying to resize the ring which I did and never took place. The Ruby ring that I ordered, the middle stone has a cut at the middle which is visible, so I contact customer service right away and I was promised to receive a return envelope which I never received. I called again and the gentleman got my address and promised he is going to send me a return address. I think it was two days ago. I hate the sentence, "I am so sorry" and on the other hand you don't help. I paid you and you delivered a ring that has a fault and it is your responsibility to at lease send me the envelop and exchange it properly. I paid £1.00 more for next day delivery and I got it late and I can understand because of Covid, however change your website. I don't know where the product comes from, just change everything on your site. I really don't care if it will take 15 days, but I want honest so I don't worry. Your people are fine, but I was promised without delivery. Where is the envelope? Now it is 18.05.2021. Life is becoming very difficult if we don't trust your words. We are busy and have thousands things to do. The point is, you want your customers to trust you and to return. I love to do that and I love jewelry, however you have deliver proper product and exchange it if something is wrong.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to your item. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben, Customer Service Agent www.tjc.co.uk

Posted 3 years ago

TJC is rated 4.2 based on 3,186 reviews