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TJC Reviews

4.2 Rating 3,187 Reviews
80 %
of reviewers recommend TJC
4.2
Based on 3,187 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Read TJC Reviews
Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

Write Your review

I was looking for sparkly earrings for my daughter-in-law to be. Her engagement ring is a pear shaped diamond. I found fabulous pear shaped drop earrings for her and myself too. Great price too. Received delivery very quickly. Excellent service.
Helpful Report
Posted 3 years ago
Dear Mrs. Smith, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
Was supposed to be leverback but was only pushback opened before I saw this very disappointed
Helpful Report
Posted 3 years ago
Dear Mrs. Brooke, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the faulty item. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
They are pretty good have had one problem when we took a diamond ring into be valued the jewellery shop valuer didn't recon the 14k white gold diamond ring wasn't worth the money we paid for it but the wife liked the ring in any case but won't be buy such an expensive ring off them again cost £899 valued less than £400 but usually pretty good
Helpful Report
Posted 3 years ago
Dear Mr. James, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. I request you to please contact us on "contactus@tjc.co.uk" along with Jewelers valuation documents we will help you accordingly. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
Excellent!!!
Helpful Report
Posted 3 years ago
Dear Nicky, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
Query dealt with quickly and efficiently by a friendly operator .
Helpful Report
Posted 3 years ago
Dear Mrs. Poole, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
very easy to order from any time of day or night . presenters speak very clearly i enjoy waching even if i am not buying. the answere machine is also very good thank you tjc
Helpful Report
Posted 3 years ago
Dear Mrs. Cook, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
Wonderful quality for very competitive prices never disappoints
Helpful Report
Posted 3 years ago
Dear Mrs. Thallon, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
Fabulous Chanel, great jewellery & other items, great prices & delivery just got better with the new letter box boxes. Website could be better & customer service not very helpful but would highly recommended xx
Helpful Report
Posted 3 years ago
Dear Mrs. Ward, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Please rest assured we will work on your feedback and try to further improve our services. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
I ordered nearly £500 worth of jewellery 2 weeks ago. Since my confirmation e-mail I have heard nothing. I need the jewellery for a wedding 2 days from now. Yesterday I waited on TJC’s phone line for 29 minutes. A pleasant young man didn’t know why my order hadn’t been posted. I asked for someone senior to call me back and let me know what was going on. I have not heard from TJC. Disgraceful.
Helpful Report
Posted 3 years ago
Good Afternoon, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the delivery of your order. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
Flawless in every way. The choice of items is fantastic and I always buy more than I intend to. Great site for early Christmas shopping and the items arrive quickly are always better than the pictures suggest. Highly recommend this site
Helpful Report
Posted 3 years ago
Dear Mrs. Heaney, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
very good, couldn't get better service
Helpful Report
Posted 3 years ago
Dear Mrs. Keast, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
Always very pleased with my orders,,always some one to help if there is a problem,dealt with extremely effectively, l hàve purchased many items over quite a few years now.l would always go to tjc before l purchased from any where else.l had a problem a few weeks ago it was dealt with most efficiently and the your man l spoke to was very polite.10 out of 10 t j c.., kind regards carol.H.
Helpful Report
Posted 3 years ago
Dear Mrs. Howe, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
On my experience the items purchased were not good value. I would not buy jewellery again.
Helpful Report
Posted 3 years ago
Dear Miss. Veers, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused to you. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
The ring I bought was ruby and amethyst. It's different and unusual in design, all who have seen it have made comments and asked where I bought it, beautiful ring excellent value
Helpful Report
Posted 3 years ago
Dear Mrs. Adeoye, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
Parcel arrived packed extremely good and my goods look great.
Helpful Report
Posted 3 years ago
Good Afternoon, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
Very good service, pleasant staff. I buy a lot from the jewellery channel.
Helpful Report
Posted 3 years ago
Dear Miss Troup, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
Great products, quick service, great customer service, great prices
Helpful Report
Posted 3 years ago
Good Afternoon, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
I recently ordered Jewellery to the valve of 391.97 pounds for my wedding anniversary which I paid for fully. I received an email to inform me my order was on it's way, however, when I called customer services, I was told that my order was on hold because I was been checked out by the fraud team to make sure I was the person who had made the order, therefore the jewellery would not reach on time for my anniversary, absolute ludicrous, I have never been so insulted. I have been married for 40 years and lived at my address for 39 years and for your company to suggest my order is possible fraudulent is outrageous, I am not a criminal. I have asked for a full refund and will never use your service again.
Helpful Report
Posted 3 years ago
Dear Mrs. Johnston, Thank you for sharing your valuable feedback with us. As per our policies, we will verify our customer's card details with their address when they place their very first order above 100.00. This is a normal process for all our customers and will be done only once. As with all new customers, our system completes an automatic check, which includes a verification check that the address you supplied for billing matches that with the card. I apologise for any way in which we may have inconvenienced you, I have passed your comments over to the relevant department for further review. Please rest assured we will work on your feedback and try to further improve our services. Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
Excellent service and delivery amazing jewellery fantastic diamonds
Helpful Report
Posted 3 years ago
Dear Ms. John, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
Great do deal with happy with service
Helpful Report
Posted 3 years ago
Dear Mrs. Shaw, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk
Posted 3 years ago
TJC is rated 4.2 based on 3,187 reviews