TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopped with tjc for yrs and bought jewellery and lifestyle good quality customer service ready to put problems right and on hand to help”

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Posted 2 years ago

“Fantastic quality for money and fabulous design”

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Posted 2 years ago

“Great choice and great prices”

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Posted 2 years ago

“The customer services dealt with my query professionally.”

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Posted 2 years ago

“I placed an order on Sunday evening paid the extra £6. 99 postage for 1-2 day delivery (so expecting delivery Wednesday), only to receive an email Wednesday saying it's only just been dispatched. I should of just had it on the ordinary delivery”

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Posted 2 years ago

“We ordered a ring for a special occasion to be delivered on Friday and 5 days after delivery date it still hasn't been dispatched after a phone call I was told it wouldn't be dispatched until next day and would take a further 3 to 4 days to arrive so not only did I miss my special day I still won't have it for when I go away for my special holiday I'm very very disappointed in your service especially when you give delivery dates and days past delivery it wasn't even posted its false advertising by your company you don't even notify me to say delivery will b delayed a very unreliable company”

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Posted 2 years ago

“Sorted out a small query I had by e-mail within a few hours.”

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Posted 2 years ago

“Ordered item on the 4th Jan from TJC and had to cancel Today as not even been dispatched yet!”

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Posted 2 years ago

“Amazing jewellery”

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Posted 2 years ago

“I have always had good customer service always very helpful and polite”

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Posted 2 years ago

“QUALITY PRODUCTS & COMPETITIVE PRICES, YOUR CUSTOMER CARE SERVICE BASED IN NORTHERN IRELAND IS SUPER, EXTREMELY POLITE CLEAR SPOKEN PEOPLE. QUERIES ARE DEALT WITH QUICKLY. PAT YOURSELF ON THE BACK. FAVOURITE PRESENTER CHLOE MARSHALL SHES MY TYPE OF GIRL.”

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Posted 2 years ago

“Took longer than expected as I was a first time customer. Chased a lot but eventually came just in time for my birthday. Lovely ring. Had my doubts as buying unseen and it was specifically to replace a lost wedding ring of the same design so could have been very disappointed but it’s just what I wanted. Thank goodness!! Thanks for the help along the way.”

Helpful Report

Posted 2 years ago

“Shopped with TJC ever since it arrived buying jewelry for family and friends. Some jewellery was and still is affordable [inexpensive] and they did strive to obtain rare super deluxe gems [assuming you could afford them]. They did and still show jewellery using sterling silver, plus 9, 14, 18 ct gold and platinum of the highest quality while also coating metals with platinum because of people being allergic to a range of the metals. Then, before other tv channels had to follow suit [diversify] they began selling homeware, cosmetics, perfume, household items, etc; presumably because of supply and demand issues involving gems. I've purchased a range of such items both for personal use and also again for family and friends. Yes, you have to return items without removing any label but they do honor that the items were not suitable or faulty. I did have one incident with the quality of a jewellery item but they did agree and refund me. A pity though that there is so much time now given to selling cosmetics etc; but assume that the TV Channel has to survive somehow. My recent purchase arrived well packed and is as described. .”

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Posted 2 years ago

“Love this website is easy to use items are brilliant and delivery is quick.”

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Posted 2 years ago

“Item purchased was very poorly packaged. This item was a gift. The presentation box was dirty and damaged with a puncture hole in it before it was packaged so the fault lies with TJC and not the post office. I have photos to show the poor packaging. The security tag on the item is so close to the fastening it's impossible to try on without damaging the tag. All in all a very poor experience with TJC and the 3rd poor experience I have had with this company. I won't be buying from them again. The item purchased was a Vincenza collection - Italian make - 9k yellow gold necklace. I will now need to return the item. Very disappointed again with this company 😒”

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Posted 2 years ago

“Sorry, I could hardly understand her english”

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Posted 2 years ago

“Ordered on 30/12. Never received item. Payment taken on 31/12. It is now 14th January. Customer service say " technical difficulties". Will be cancelling order and asking for refund. Not happy!!”

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Posted 2 years ago

“I enjoy watching the presenters on the channel .They are always so cheerful and bring smile to the day .”

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Posted 2 years ago

“Thank you. My beautiful tanzanite ring arrived today. Fabulous!!”

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Posted 2 years ago

“beautiful pieces, great prices and service”

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Posted 2 years ago

TJC is rated 4.2 based on 3,187 reviews