TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,188 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Satisfactory”

Helpful Report

Posted 3 years ago

“Very helpful, nothing to much trouble.”

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Posted 3 years ago

“Delivery arrived as expected. No problems.”

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Posted 3 years ago

“the service was good , pity heart pendant a let down, robert”

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Posted 3 years ago

“Good quality jewellery.Reasonably priced and decorative”

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Posted 3 years ago

“I have always found TJC to give customers fair treatment, especially if, on occasions, items have to be returned. No quibbling and any refunds due, dealt with quickly.”

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Posted 3 years ago

“Nearly excellent. Had two orders delivered quickly which were excellent products. Unfortunately next order did not arrive but TJC very quickly gave me refund. They are trustworthy. Dianne James”

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Posted 3 years ago

“I am happy with this website especially jewelleries are very nice I have bought many things in a bid”

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Posted 3 years ago

“swift, and what i expected. will use again, an error to begin but good since”

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Posted 3 years ago

“I have ordered over the never had any problems this time I ordered on the it was nice and easy again no problems”

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Posted 3 years ago

“First time I had purchased from TJC and not disappointed. Prompt delivery.”

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Posted 3 years ago

“Good but was kept waiting a long time on the phone while customer advisor was checking things.”

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Posted 3 years ago

“Could not avail of free gift Would not order again on the first day of "Special" price.”

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Posted 3 years ago

“not tried yet,lead is short”

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Posted 3 years ago

“Good range of products with interest-free payment options. P&p tends to bump up what seems a good price, thus making a purchase less attractive. Items of 22ct gold are very overpriced compared to the prices in my high street/online shops (asian jewellers)”

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Posted 3 years ago

“The 2 chains I received were just what I wanted. But a set of pearl studs I got a fews weeks ago are coming apart after only wearing once.”

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Posted 3 years ago

“The man was very helpful but I didn't give full marks in the hopes that someone will take notice of this: I'd just bought a ring which had free ring-sizing but was told by 2 staff that the ring had to be posted to me first and I had to then post the ring back to them for the free ring-sizing. I queried this on both occasions as the process seemed ridiculous but was assured it had to be done this way. When I called back to ask for a returns labelnonce the ring had arrived, I was advised by customer services that the ring didn't have to be posted to me first and could have been resized before being posted to me, which made far more sense. He said he'd feed this back to his manager and to the women I spoke to but I'm now unnecessarily out of £8.65 for the registered return postage, which I didn't need to pay after all! Ridiculous!! I would like to be refunded for the postage if I have indeed been given incorrect information by the staff.”

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Posted 3 years ago

“Great products ad fabulous prices. Shame that offers are not always carried out.”

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Posted 3 years ago

“I’ve bought many items over the years from TJC and been very pleased with the items and services received. There’s only been a couple occasions that I’ve had a problem with items purchased one recently but they have quickly and pleasantly tried too sort the problem out. So it hasn’t put me off with dealing with them again”

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Posted 3 years ago

“I have purchased quite a few jewellery items from TJC. The quality is excellent and I am pleased with the items I chose.”

Helpful Report

Posted 3 years ago

TJC is rated 4.2 based on 3,188 reviews