TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent items”

Helpful Report

Posted 2 years ago

“Great bargains on jewellery. Nice handbags and things for the home. Good presentations of items for sale so you know what you are buying.”

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Posted 2 years ago

“TJC gives me the opportunity to be able to budget and afford beautiful pieces of jewellery and a huge range of other items. The buying process is very easy and I’ve not been disappointed at all.”

Helpful Report

Posted 2 years ago

“The man was very helpful but I didn't give full marks in the hopes that someone will take notice of this: I'd just bought a ring which had free ring-sizing but was told by 2 staff that the ring had to be posted to me first and I had to then post the ring back to them for the free ring-sizing. I queried this on both occasions as the process seemed ridiculous but was assured it had to be done this way. When I called back to ask for a returns labelnonce the ring had arrived, I was advised by customer services that the ring didn't have to be posted to me first and could have been resized before being posted to me, which made far more sense. He said he'd feed this back to his manager and to the women I spoke to but I'm now unnecessarily out of £8.65 for the registered return postage, which I didn't need to pay after all! Ridiculous!! I would like to be refunded for the postage if I have indeed been given incorrect information by the staff.”

Helpful Report

Posted 2 years ago

“Excellent quality excellent price my purchase arrived within a week beautiful ring would definitely order again”

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Posted 2 years ago

“Arrived today better than expected”

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Posted 2 years ago

“I've been shopping with TJC for quite a few years now and have made a lot of purchases - at least one every week. In 99% of cases, I've been delighted with both my items and the prompt delivery. I've always found Customer Services very helpful too. I really appreciate the Budget Pay option and the £7.99 a month delivery. One thing that needs great improvement is your website. It's not only very unreliable, with constant error messages, but there's often no logic to the listings (e.g. I've searched, for example, for a 20" gold chain and what comes up is a page of rings - this sort of error occurs fairly frequently). Recently, I've tried to add a new payment card, but have been unable to because it keeps telling me the expiry date is 'invalid', when I have the card right in front of me and the information I'm typing is 100% correct.”

Helpful Report

Posted 2 years ago

“The best shopping channel I've ever used. Brilliant products at reasonable prices. 👏”

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Posted 2 years ago

“i have never had any problem with TJC and I will carry on shopping with them i get my parcels on time staff on the phone are helpful what more do you need thank you TJC”

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Posted 2 years ago

“Lovely product.”

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Posted 2 years ago

“Great products ad fabulous prices. Shame that offers are not always carried out.”

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Posted 2 years ago

“Very prompt service in fact arrived earlier than originally stated. The products are high quality and great value.”

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Posted 2 years ago

“The jewellery you show looks thicker, the ring I received was very thin for the money”

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Posted 2 years ago

“Over the years as a customer, I have found some really good bargains, tjc is one of my favourite shopping channels.”

Helpful Report

Posted 2 years ago

“Very good deliveries always on time but before you get delivery are either text or send you an email. I bought from live or on the auction and everything I have bought is very good quality”

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Posted 2 years ago

“All the items that have been sent l have been very impressed and good quality goods and will continue when l can to purchase more items .”

Helpful Report

Posted 2 years ago

“I returned two items on the same box. I don’t understand why only one item was refunded.”

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Posted 2 years ago

“I’ve bought many items over the years from TJC and been very pleased with the items and services received. There’s only been a couple occasions that I’ve had a problem with items purchased one recently but they have quickly and pleasantly tried too sort the problem out. So it hasn’t put me off with dealing with them again”

Helpful Report

Posted 2 years ago

“I LOVE their jewellery! And speedy delivery too. But I needed to speak to a human this week, and nearly scooped my eyeballs out with a rusty spoon. Really really dreadful. Didn't listen (I think also didn't understand), and spent the whole time saying "stay connected" - literally, 15 times! Like I was going to go anywhere. Really very annoying.”

Helpful Report

Posted 2 years ago

“I ordered a necklace and told it would be with me in two to three days, eight days later it arrived!! I then ordered earings to match and was sent the wrong ones!! I am now waiting for a return lable!! Not a happy bunny!!”

Helpful Report

Posted 2 years ago

TJC is rated 4.2 based on 3,187 reviews