TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last couple of orders have been dealt very poorly. When I ordered online I never received any email confirming the order or when it’s going to be delivered. The same thing happened when I returned the item no email about receiving or refunding. Again this happened with the last item i ordered. I still waiting to hear from yourself regarding the refund. When I have ordered so many times before and this never happened before so what has changed now. Very very poor customer service. I don’t feel like ordering anymore from TJC”

Helpful Report

Posted 2 years ago

“Bought over £200 within the last two months . I was astonished to see I had been charged £40, £3.99 per item when on the day I bought this items nothing was mentioned all day about having to pay for warranty of £3.99 per item. It was the pre Christmas special, everything under £20. When I finally received all the items (3 deliveries in total) I rang complaints to say why was the fact that warranty charge was never once mentioned . Was offered £10. Which I refused and asked to speak to someone higher. Never rang me back so rang again and young lady apologies and said I would be contacted. Yet again not! Have spent over the years thousands of pounds and am so disappointed with the aftercare I have received. NONE.”

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Posted 2 years ago

“Lovely jewlery the customer care team are great there are to young ladies that I Usely speak to between 5 and9 pm.They are so happy to help with any problems that you have or if I want to order something..Nothing is never to much trouble for them.😃”

Helpful Report

Posted 2 years ago

“Great products and prices. Maybe better camera work when showing the product on air. Maybe more of showing jewellery on the presenters to give us a better idea of reality. Also it would be great to be able to leave reviews about products I have purchased? There is nothing on Tjc website to enable this!!”

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Posted 2 years ago

“Dealt with kindly and with understanding. With a replacement expected any day.”

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Posted 2 years ago

“Excellent service and replaced damage item asp thank you will buy from your company agian and recommend you to family and friends yours dr hall”

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Posted 2 years ago

“Usually customer care very helpfull”

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Posted 2 years ago

“Nice tea set at good price. Well packaged thankfully. Delivery however was slow, but it arrived eventually.”

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Posted 2 years ago

“Great service, great jewellery, affordable price, for all budgets.”

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Posted 2 years ago

“So helpful and supportive”

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Posted 2 years ago

“Poor customer service. Feel as though being fobbed off and no tracking available for items. They used to be good.”

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Posted 2 years ago

“I ordered a pair of earrings and despite waiting a month and asking where they were, was told they were being dispatched, paypal emailed me to tell me I recieved a refund. Why? Earrings still on sale and no explanation from TJC. Very disappointed and never got them”

Helpful Report

Posted 2 years ago

“The problem with Tjc is that dey donth puth the weith of Gold items on the scrine of the television ,,and the dispatcer department dont take care ,, ites of Gold arrive in a see true plastick bag ,and arrive squoshth or broken Tjc it is no longer wath it youst bee years ago ,,sorry”

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Posted 2 years ago

“Awful customer service”

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Posted 2 years ago

“Lots of choice not just jewellery but household beauty and many unique products at affordable prices”

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Posted 2 years ago

“Appalling customer service 4 calls made”

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Posted 2 years ago

“I will only buy jewellery from tic from now on your prices are fantastic.”

Helpful Report

Posted 2 years ago

“I have had to contact customer services several times recently. Whilst I appreciate that due to Covid 19 there are staff shortages etc I have to say it has been frustrating trying to find the right person to deal with. I have had email replies and even a reply on an early review I posted but I never get to converse directly with the right person. I do not like to complain or keep phoning but when staff make promises and then do not act on them what else can I do. In all TJC have over the last few years supplied me with several lovely things and bargains , for which I am grateful. I do think the customer care could be improved and if you ask for a call from a supervisor or manager then they should at least call you .I have resolved most issues with TJC but it could have been so much easier and a more pleasant experience if I had not had to call a dozen or more times to do it.”

Helpful Report

Posted 2 years ago

“Great service as always”

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Posted 2 years ago

“Things are taking a long time to come and a couple of items dented”

Helpful Report

Posted 2 years ago

TJC is rated 4.2 based on 3,187 reviews