tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,080 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“Shipping very quick. Very happy with the items of Tom’s outdoor sell.”

Helpful Report

Thank you for leaving 5 stars! :)

“First Time in store, great range and friendly service, will definitely drop in when heading to the mountains,”

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Cheers Rob! Hope to see you in-store again soon :)

“Great gear and quite a bit of ultralight. Made an enquiry on line and had a call back with in a day so rating the service really high. My gear turned up quickly and all intact. Very happy and hoping one day when I get some lessons I'll buy some fly gear as well. Cheers Bruce”

Helpful Report

Thank you so much for your kind words Bruce! We appreciate your support :)

“Great people, knowledgeable, serving quality merchandise, with a helpful attitude..... Keep up the good work....”

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Thank you for your kind words Paul!

“Tom's outdoors is my goto place for great products at a great price and great service”

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We appreciate your support Marius!

“Purchased fly fishing material very good range, also the staff were great good knowledge of products”

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Cheers Andrew!

“Purchased the StS Spark II after some frosty adventures in my summer sleeping bag. This beautiful cocoon has been an absolute treat to have in the tent but also pack when hiking.. Very toasty, packs down nicely and after 5 nights logged, I can confirm that it is as comfortable as they promised. Tom's OD has been great with shipping, additional info and their blogs make me wanna be outdoors even more. Thanks legends...”

tomsoutdoors.com.au 5 star review on 2nd June 2023

Helpful Report

Great review Andreas! So glad to hear you are loving your Sea to Summit Spark II and enjoying the blogs! We appreciate your support :)

“I have dealt with the staff from Toms Outdoors on a few occasions. They are friendly, helpful and provide unbiased advice. I have no hesitation recommending them.”

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Thank you so much Iain! We appreciate your support :)

“The best thing I like about Tom's Outdoors is that there is usually a hand written thank you note in with your delivery. Not just the best quality gear, but the best customer service to go with it.”

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Thank you for your kind words Shaun! :)

“Outstanding.”

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Cheers!

“Some top-notch brands to choose from at competitive prices. The order turnaround time is fantastic and I love the short films sent out in your newsletter. Thumbs Up”

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Cheers Andrew! Thank you for your support, glad to hear you enjoy our films!

“Always found the staff at Tom's Outdoors to be incredibly helpful. From purchasing items to providing detailed information on their short films, they always respond to requests quickly and with a smile.”

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So glad to hear John, thank you for leaving a review! We appreciate your support :)

“The jacket is warm which I’m very happy about, however, trying to zip up the jacket is terrible. The teeth don’t seem to align properly making it extremely difficult to zip up. I’m sure there are better jackets out there. Delivery time was terrible. Expensive jacket, I wouldn’t recommend.”

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“Very helpful staff and plenty to choose from”

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Cheers Liby! :)

“I experienced very friendly and personalised service - my purchase required special delivery arrangements and the staff member went out of his way to accommodate this. Top marks all round”

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Glad we could help Bill! Thanks for leaving a review :)

“Repeatable product availability and great customer service.”

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Cheers Adam!

“What a pleasure to deal with a business that answers the phone with helpful suggestions and great pricing! XPED Dura 8R is a very comfy mat - worth every cent for a good night's sleep.”

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Cheers Darren! We appreciate your support :)

“Fantastic customer service. Very friendly and helpful staff”

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Thanks for leaving us 5 stars and kind words Belinda! :)

“Great service, great advice just bang on.”

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Cheers Billy! We appreciate your support :)

“Always get great service and advice from the staff at Toms. Essential stop on the way to the Snowy Mountains.”

Helpful Report

Thanks for your kind words Tim! Looking forward to seeing you in-store again soon!

tomsoutdoors.com.au is rated 5.0 based on 1,080 reviews