tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,080 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the range of products and service I received”

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Thanks Chloe!

“Very helpful staff and good range of stock.”

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Cheers Scott!

“Great service love my fire pit grill”

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Thanks Kate!

“Fast shipping and great quality, would highly recommend!”

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Cheers Jack!

“Great range of snow peak products. Happy with what I got from Tom’s outdoor!”

tomsoutdoors.com.au 5 star review on 17th March 2024

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It makes us happy that you're happy Jian!

“They only sell the best gear, and they know the gear they sell. For the big items, and the stuff you can’t have fail out bush, I don’t shop anywhere else.”

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Thank you for your kind words Doug! We appreciate your support :)

“Tom’s Outdoors was outstanding on setting me up with a packraft and the gear to go with it. They are very knowledgeable and now can get into places for fishing that without a packraft I would find it very difficult by other means. My go to store for outdoor equipment.”

tomsoutdoors.com.au 5 star review on 12th March 2024

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This makes us so happy to hear Craig! We appreciate your support :)

“Very impressed with staff knowledge and courtesy. The prices were good. Very satisfied.”

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Thank you for your kind words Vladimir!

“Regular customer for a range of hiking and fishing equipment including the fishing guide services. Every single time they have been professional and knowledgeable about all things outdoors. Their customer service is fantastic and always willing to provide some tips and tricks!”

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Thank you for your kind words Max, your support is very much appreciated! :)

“I was after some specific leaders and the team at Tom's ordred them in, rang me when they placed the order, rang me to let me know they arrived and send them to me in time for my trip away. Love the customer service at Tom's/”

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So glad we could help Stephen!

“Dropped in to get a new yeti bottle, as always friendly and knowledgeable staff and an outstanding array of goodies to choose from. Outdoor retailing done right.”

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Thank you for your kind words Greg! :)

“Recently purchased Redington Field Kit - Euro Nymph Combo. Prior to purchase I spoke to Chris who was very helpful and generous with his time. I have used the rod and reel and I am delighted with its performance. Light in the hand and fast taper gave me the sensitivity I need for Euro nymphing on small streams.I found that I was able to cast easily with the quality of the rod compensating somewhat for poor technique. Tom's Outdoors is my outdoor shop of choice because of the quality of products and service. Their videography is also a must watch.”

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We're so glad to hear this Bill! Thank you for your kind words, we appreciate your support very much! :)

“Awesome to deal with - exceptional delivery time👍”

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Thank you for leaving a review!

“I ordered a 7 wt fly fishing rod which I had seen advertised by Tom’s Outdoors. It arrived extremely efficiently and was packed to ensure a safe delivery. The little note I received from the packer and poster was also quite personal and made me feel good about purchasing from Tom’s Outdoors. I would definitely use them again in the future!”

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Thank you for your kind words Merril! We appreciate your support :)

“I don't have much choice anymore in Australia to buy Snow Peak products, so I'm happy to report that Tom's Outdoors has been great to deal with. Great pre-sale information on the website, easy ordering process, and quick and well packaged deliveries. Thank you for stocking this innovative and high quality brand and for great service.”

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Thank you for leaving a review Bronwyn! We're so glad to hear your experience with us was seamless :)

“Purchased a Thermarest Z Seat at the start of January, the girl who served me was extremely polite and friendly to myself and the friends I was with, and the product is excellent. Highly recommend.”

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Great news Daniel! So glad to hear you had a positive experience with us, we hope to see you in store again soon!

“Another great shopping experience with Toms. Be it on line or in person, Toms always deliver. Thanks team.”

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Thank you for your kind words Pat!

“A courteous phone shop front coupled with a prompt mail delivery.”

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Thanks Ross!

“Easy to order online. Product was as stated... and arrived in a fairly timely manner to say it was heading to NZ”

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Great news Richard! Thanks for leaving a review :)

“Great store really good products and customer service would highly recommend toms outdoors”

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Thank you for your kind words Graeme!

tomsoutdoors.com.au is rated 5.0 based on 1,080 reviews