tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,135 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,135 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service helpful professional and equal to the larger quality outlets internationally, very fortunate to have your store located in Tumut”

Helpful Report

Thank you for your kind words!

“I like dealing with tomsoutdoors.com.au. Your helpful staff consists of people who know what they are talking about and clearly have experience in the outdoors. Keep up the excellent work.”

Helpful Report

Thank you for your kind review! We appreciate your support :)

“Living in WA ordered an axe handle from Tom’s Outdoors on line. When I realised I ordered the incorrect handle Tom’s Outdoors happily exchanged it. Both online and phone communications were very professional and efficient. The quality of the axe handle received is excellent. Great work. Michael Kennedy”

Helpful Report

So glad we could help you out Michael! Thank you for leaving a review :)

“I purchased some hiking boots that were the wrong size. The returns process and receiving a replacement pair was fast, friendly and straightforward”

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Glad to hear you found our returns process easy!

“As a local to have a store that stocks such high quality products in a small town is fantastic. To top it off the staff are excellent with a great knowledge of there products and the area we live in.”

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Thank you for your kind words Jimmy! We appreciate your support :)

“Great store both in person and online with a huge range of products. Super friendly and knowledgeable staff as well.”

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Thank you for your kind words Harry!

“We bought the Snow Peak Pack & Carry Fireplace Starter Kit to put in our camper van because it folds away so neatly. It's been awesome. We haven't had the chance to cook on it yet but as a fire place to sit around it is just the right size. Top quality kit. Heavy duty stainless and easy to clean and fold away. Delivery was quick and we especially liked the hand written note when we opened the box. Excellent customer service without a doubt..”

tomsoutdoors.com.au 5 star review on 1st July 2024

Helpful Report

Great review Shaun, so glad to hear you are loving your fireplace! Cheers :)

“Great store with quality out door products friendly.helpful non pushy staff”

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Thanks Matt! :)

“Great range of gear. Fast delivery. Great Service.”

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Cheers Lachlan!

“Our relationship with the staff keeps us coming back. Also, we confident the products Tom’s Outdoors stock are quality and will reliably perform in the extreme conditions they are exposed to.”

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Thank you for leaving this lovely review Katherine! We appreciate your support :)

“Toms outdoors By far the best store and has the most friendly staff. I actually plan hiking trips in the area around going to the store. I live 6hrs away.”

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Thank you for your kind review Steven! Your support is very much appreciated, hope to see you in store again soon!

“Review: Rab Hiking Pants I recently purchased a pair of Rab hiking pants from Toms Outdoors. The service and communication were excellent. However, after a few weeks, I encountered a small issue with the pants. Thankfully, the customer service team was prompt and efficient in resolving the problem. Overall, I’m satisfied with my purchase and the high level of customer service provided.”

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Thank you for leaving a review Scott! Glad we could get the problem promptly sorted for you. We appreciate your support!

“Great service and expert knowledge”

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Cheers Marc!

“Ordered a patagonia vest from toms outdoors. Got a really nice hand written thank you note as well. Website is easy to navigate. High quality clothing and equipment that looks like it's been tested by the members shop. I feel confident that anything I will purchase from toms outdoor will be up to the task I need it for. Will be returning in the future to purchase more quality equipment and Support an Australian business.”

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Thank you for your kind words Brandon, you've made our day! We appreciate your support :)

“Great product Very happy”

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Cheers Les!

“The advice from the staff at Tom's is useful because they are happy to share their personal experiences out in the woods using the gear and are genuinely keen to help without being pushy. Doesn't feel like going shopping - more like having a conversation with fellow enthusiast. Yeah, and they are friendly too.”

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Thank you for your kind words Ken! We appreciate your support :)

“The Tom's team are always available and helpful. Smith glasses with copper lenses were great.”

tomsoutdoors.com.au 5 star review on 12th June 2024

Helpful Report

Beautiful fish, love to see it Russell! We appreciate your support :)

“Friendly helpful staff, good selection of gear - some of which can't be sourced elsewhere, also did a phone order which was a pleasant fuss free experience - quick free delivery! What's not too like - highly recommended.”

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Thank you for taking the time to leave a review with kind words Graham! We appreciate your support :)

“I find the prices are better than other stores”

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Thank you for leaving a review John!

“Great service, quick delivery as always”

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Cheers Monty! :)

tomsoutdoors.com.au is rated 5.0 based on 1,135 reviews