tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,093 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service great quality products.”

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Cheers Joseph! :)

“Tom's are great to deal with, good value, helpful staff and excellent service.”

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Thanks for leaving 5 stars and a kind review Derek!

“I have purchased numerous fly fishing, clothing, and camping gear from Toms Outdoors over the years (more than my wife knows about thankfully!!) Every purchase I’ve made is promptly shipped and the gear is always top quality. On the occasion I have a question about an item (sizing, usage, etc) a quick call was all it took to sort out my questions. Chris and the crew always take the time to answer my questions whether over the phone or in store. Highly recommend Toms Outdoors”

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Thank you so much for your kind words Jason! Your support is very much appreciated :)

“An excellent well stocked shop with very friendly and knowledgable staff that were eager to help out and stoked to share info on not only the products they sell but also almost any outdoor activity! I'll certainly be looking here first and paying a visit whenever I can...!”

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“The Tom's team are a great team to deal with when purchasing online and it was really great to drop into the store on a recent trip to the mainland. The store is exceptional and not what I expected in Tumut. Look forward to my next store visit.”

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Thank you for your kind words Chris! We look forward to seeing you in store again! :)

“Great shop with quality products. Friendly and expert advice freely offered.”

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Thank you for your kind words Ian! :)

“Product is brilliant. Shipping Fast. Excellent Website.”

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Cheers Falon! :)

“The purchase is just what I wanted, the service was exceptional and the follow up chat I had with your team member was appreciated. Thanks again.”

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This is great to hear Garry! Thank you for leaving a review :)

“The customer service at Tom's Outdoors is outstanding. The team understands outdoor activities and gave me great professional advice on an upcoming trek. Both Dom and Jimmy were a joy to deal with. I exchanged a pair of hiking pants after an on-line purchase and the process was seamless.”

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Thank you for your kind words Athena! So glad our exchange process was easy and that you had a great experience with us. All the best on your upcoming trek! :)

“I was looking for a smaller pack than my Osprey Atmos 65, for use during trips for up to 3 days. Tom's was very helpful in narrowing down options and I'm very happy with the Osprey Exos 48 that I ended up purchasing. Perfect pack size, lots of support even as I shed weight, and the customer service was top notch.”

tomsoutdoors.com.au 5 star review on 6th April 2023

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So glad to hear we could help you find the right pack! Thank you for taking the time to leave a review :)

“Very easy to shop online and know the item will be available as they have real time stock system. Very friendly over the phone and when an item came into stock I got a call as promised.”

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Thank you for your kind words Chris!

“Love the snow peak products. Had a small problem with delivery. They fixed it straight away. Very polite and professional. Would highly recommend this business.”

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Thanks for leaving a review Tina! :)

“I used `tom's' on the basis of previous good experiences. They have a good range of products and process the order promptly and effectively.”

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Thanks for leaving 5 stars Dave! Your support is always appreciated :)

“Excellent camp oven, awesome quality and a joy to use. It is a multi-use design and you can tell the craftsmanship that has gone into it when you use it. I have a number of Snow Peak cast iron ware including the Micro Oval and the Micro capsule, which I have used for several years, and wouldn't hesitate to recommend to others. What is even more awesome is the service from Tom's! I'm a long-term customer, and the shipping, service and quality range of outdoor goods they supply is excellent. A great company that cares! Thanks Justin”

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Thank you so much for taking the time to leave this wonderful review! Your support is very much appreciated :)

“Awesome as always toms outdoors🌟🌟🌟🌟🌟”

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Thanks for 5 stars Paul! :)

“Good people to deal with Excellent service and very obliging.”

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Thank you for leaving such kind words Grahame! :)

“Great service and fast delivery!”

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Great to hear Craig! :)

“Recently purchased some Patagonia shorts online from Tom's and it was a great experience. They carry the full range of sizes and the shorts were delivered very quickly. For me Its often a challenge to buy gear that fits as I'm an "odd" size (31) so its great to find a store that carries the full size range for people like me. I'll be back!”

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So glad you could find the shorts you needed, Tim! Thanks for taking the time to leave a review :)

“Competitive prices and super fast delivery as always, thank you”

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Thank you for your support, Jon! :)

“Excellent friendly and knowledgeable service. Deliveries were swift. I couldn’t be happier.”

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We appreciate your kind words, Susan! :)

tomsoutdoors.com.au is rated 5.0 based on 1,093 reviews