TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 473 Reviews

1 %

of reviewers recommend TOMTOP

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Metrics

1.1

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

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“The order was refunded, but that is not completely good, they can not announcing free shipping and then say by email I have to pay a shipping, this situation made me lost time for buy my product”

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Posted 4 years ago

“Horrible will never give you info on arrival date for your item then tell you it’s in two place on both sides of the world on the same date”

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Posted 4 years ago

“It was the worst online shopping I have experienced. More precisely, the first online fraud I trapped in. 80 days ago, I bought an item with the description "shipping within 12-25 working days". I did not receive anything from them except useless automated emails started with: "Thanks for your mail and support. Sorry to have caused you so much inconvenience." Don’t buy anything from them! Don’t waste your money and time! I am so disappointed to lose my money. Order Information: Order number: AN20C05O4401-IL1MLY Parcel number: 123312859 Order date: 2020-03-05”

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Posted 4 years ago

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Posted 4 years ago

“I bought a drone battery with free shipping, then they sent me an email saying I have to pay 7 dollars for shipping, I said "I prefer a refund", they said "ok" 3 to 5 business days and after 1 month, nothing for me, they stole my money and kept silent. They are not serious, I used my credit card because I have a problem with my PayPal account, but be careful, it is not the only one of the Chinese stores doing this”

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Posted 4 years ago

“they sell fake UV light and I talk to their technical support they refuse their problem and fix it. Please don't buy the UV light from them if you want to protect your family using the light to kill bacteria and viruses. Also, technical support is the worst I ever have seen. I show them the youtube the people disassemble the UV light to prove that is a fake, but they refuse that is a fake product.”

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Posted 4 years ago

“This website is a scam, fraud, they lie while selling mask, I ordered a month ago, never received masks, charged me for expedited the shipping, not even canceling my orders. They are bully, never buy anything from them. Order No.: AA20D14U5717-RVW3JA Order date: 2020-04-14 21:57:17 ( Never received the item, no money refund)”

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Posted 4 years ago

“This company is fraud, thanks god I paid with pay pal so I can get my money back. DO NOT PURCHASE ANYTHING FROM THEM.”

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Posted 4 years ago

“This company is a fake. I ordered a webcam from them paid for express shipping and still have not received the webcam. Ordered it on April 21st express shipping was for 3 to 6 days. All they do is take your money. Don’t order from them. Wish I would have read a few of the reviews before I ordered”

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Posted 4 years ago

“Plz don’t buy from tomtop coz they are not sending you I bought magnetic for my kids since month of April 10 2020 until now I didn’t receive so I send an email too no response so they already got the money but no delivery the items which you are buying Don’t waste your money don’t buy plzzzz This is the masg that I got but Dear Baktash,Your Order No.AN20D14C1637-E5HJ67 Have Been Successfully Placed”

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Posted 4 years ago

“Ordered. It says the order was refunded when I didn't even receive a refund. What to do?”

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Posted 4 years ago

“Total rip-off company, take your money don't ship your product demand more money and still no product. Promise refund but you'll never hear from them again. If you want to just throw money away order from these folks and they'll help you do that.”

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Posted 4 years ago

“I've been ordering things from TomTop for 4 or 5 years and have never had any issues. I've bought SD cards, microphones, batteries, tools and lots more. And all have been exactly as I expected. I have read a lot of complains on this site and this has never been my experience, the reason I have only given 4 stars is that the descriptions are often badly written and you do have to read carefully and check photos to make sure you're getting what you actually want.”

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Posted 4 years ago

“Total Scan, avoid!!!!”

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Posted 4 years ago

“The RC car I bought from tomtop was defective and they told me a week ago that the problem would be solved. After waiting I am told that I have to wait even longer for them to think of another lie to tell me. Do not waste your money or time trying to deal with this sham of a company. The positive reviews are "Fake News" in my humble opinion seeing that they don't honor their own return policies (tomtop dot com//return-policy-guarantees.) I just wasted my time and money with this company and I am warning you not to do business with this company if you value either of these 2 things.”

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Posted 4 years ago

“Ordered RC airplane price advertised with free postage. Next day they email me demanding 14 dollars for postage.in UK so don't use dollars. But principle is this. Price advertised was paid then they changed parameters of deal after we had concluded our transaction. Despicable!”

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Posted 4 years ago

“Sent me a message saying I had to pay another dollar to get my order. I sent it. Then I get another saying they want 3 more dollars. I replied for them to cancel order. I have not heard back yet. Seems like a scam to me.”

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Posted 4 years ago

“Took my money and didn't even send order.”

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Posted 4 years ago

“My order has not arrived yet after passing more than one month, while they had mentioned in their website that it will be shipped within 5 to 8 days. When I told them, they told me I'll have to wait and there is no other option! really awful experience! Unfortunately, in TomTop's website's case, it is not a rare case to receive the order with a huge delay, as my friend also has not received her item yet from TomTop after a month! Moreover, exceptional circumstances should affect the shipping time only by a few days, not by more than 20 days! The following is the tracking information that I see (not that I ordered on March 13th and today is April 18th!): Origin - Tracking consuming: 1179 ms 2020-04-07 08:27 The consignment has arrived in the country of destination 2020-04-07 08:27 The item is expected to be delivered shortly, please contact your local postal operator for more information 2020-04-07 08:27 The item has arrived in the country of destination 2020-04-04 00:12 The item is on transport to the country of destination 2020-04-02 15:36 The item is processed at the PostNL sorting center 2020-04-02 15:36 The item is at the PostNL sorting center 2020-04-02 07:23 Consignment received at the PostNL Acceptance Centre 2020-04-02 05:53 The shipment is handed over to PostNL 2020-03-25 07:15 The item is ready for shipment 2020-03-23 07:40 The item is pre-advised I have already told TomTop about this several times in the email, and your response was that I would have to wait! DO NOT ORDER from this website and save time and money!”

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Posted 4 years ago

“My experience should be a warning to other buyers. I bought two items half a year ago. Something else was sent. I immediately reported it and no response. After three months and dozens of my emails, I was able to get an address from them to return these items. I sent these items at my own expense. They received a registered mail on February 10. Again, silence. Again dozens of emails and a reply that they have not received these items despite acknowledgment of receipt. Today is April 17 and I've been left with nothing. I lost 80 USD. Do not believe in positive comments on this page. TomTop offers 2USD discount vouchers for positive feedback. Enter in the Google, Facebook or YouTube search engine "TomTop cheater", "TomTop thief" or "TomTop attention" you will receive real comments.”

Helpful Report

Posted 4 years ago

TOMTOP is rated 1.1 based on 473 reviews