Name: TOMTOP
Rating: 1.04

“Ordered. It says the order was refunded when I didn't even receive a refund. What to do?”

Posted 4 years ago

“Total rip-off company, take your money don't ship your product demand more money and still no product. Promise refund but you'll never hear from them again. If you want to just throw money away order from these folks and they'll help you do that.”

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Posted 4 years ago

“I've been ordering things from TomTop for 4 or 5 years and have never had any issues. I've bought SD cards, microphones, batteries, tools and lots more. And all have been exactly as I expected. I have read a lot of complains on this site and this has never been my experience, the reason I have only given 4 stars is that the descriptions are often badly written and you do have to read carefully and check photos to make sure you're getting what you actually want.”

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Posted 4 years ago

“Total Scan, avoid!!!!”

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Posted 4 years ago

“The RC car I bought from tomtop was defective and they told me a week ago that the problem would be solved. After waiting I am told that I have to wait even longer for them to think of another lie to tell me. Do not waste your money or time trying to deal with this sham of a company. The positive reviews are "Fake News" in my humble opinion seeing that they don't honor their own return policies (tomtop dot com//return-policy-guarantees.) I just wasted my time and money with this company and I am warning you not to do business with this company if you value either of these 2 things.”

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Posted 4 years ago

“Ordered RC airplane price advertised with free postage. Next day they email me demanding 14 dollars for postage.in UK so don't use dollars. But principle is this. Price advertised was paid then they changed parameters of deal after we had concluded our transaction. Despicable!”

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Posted 4 years ago

“Sent me a message saying I had to pay another dollar to get my order. I sent it. Then I get another saying they want 3 more dollars. I replied for them to cancel order. I have not heard back yet. Seems like a scam to me.”

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Posted 4 years ago

“Took my money and didn't even send order.”

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Posted 4 years ago

“My order has not arrived yet after passing more than one month, while they had mentioned in their website that it will be shipped within 5 to 8 days. When I told them, they told me I'll have to wait and there is no other option! really awful experience! Unfortunately, in TomTop's website's case, it is not a rare case to receive the order with a huge delay, as my friend also has not received her item yet from TomTop after a month! Moreover, exceptional circumstances should affect the shipping time only by a few days, not by more than 20 days! The following is the tracking information that I see (not that I ordered on March 13th and today is April 18th!): Origin - Tracking consuming: 1179 ms 2020-04-07 08:27 The consignment has arrived in the country of destination 2020-04-07 08:27 The item is expected to be delivered shortly, please contact your local postal operator for more information 2020-04-07 08:27 The item has arrived in the country of destination 2020-04-04 00:12 The item is on transport to the country of destination 2020-04-02 15:36 The item is processed at the PostNL sorting center 2020-04-02 15:36 The item is at the PostNL sorting center 2020-04-02 07:23 Consignment received at the PostNL Acceptance Centre 2020-04-02 05:53 The shipment is handed over to PostNL 2020-03-25 07:15 The item is ready for shipment 2020-03-23 07:40 The item is pre-advised I have already told TomTop about this several times in the email, and your response was that I would have to wait! DO NOT ORDER from this website and save time and money!”

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Posted 4 years ago

“My experience should be a warning to other buyers. I bought two items half a year ago. Something else was sent. I immediately reported it and no response. After three months and dozens of my emails, I was able to get an address from them to return these items. I sent these items at my own expense. They received a registered mail on February 10. Again, silence. Again dozens of emails and a reply that they have not received these items despite acknowledgment of receipt. Today is April 17 and I've been left with nothing. I lost 80 USD. Do not believe in positive comments on this page. TomTop offers 2USD discount vouchers for positive feedback. Enter in the Google, Facebook or YouTube search engine "TomTop cheater", "TomTop thief" or "TomTop attention" you will receive real comments.”

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Posted 4 years ago

“Ordered a car part, advert listed my car as compatible. Part was a week later than advertised and when it arrived doesn't fit or look at all like the picture. Requested the correct part to be told if you want a refund then you have to pay for it. 4 weeks later the customer service "team" haven't accepted any responsibility so I'm posting negative reviews everywhere I can - AVOID!!”

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Posted 4 years ago

“This is a fraud company delivering worst quality products.”

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Posted 4 years ago

“SCAMMERS !!! I ordered a 3D printer, at a cost of USD 225, to be shipped from a warehouse in Germany to Denmark. Instead I received an industrial meat mincer!? Of course the Chinese seller showed absolutely no interest in resolving the issue and at first denied there being a problem at all and later started requesting pictures and videos again and again and again. The sellers solution. Ship the meat mincer (18.3 kg) all the way from Denmark to China at an estimated cost of USD 243! All at the buyers own expense!”

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Posted 4 years ago

“Online shoppers beware! I've purchased my good back in Nov 19 and as in today, I'm still wondering if it's got lost in its way. Tomptop's been from day one unprofessional, deceitful and they still don't know about what happened to my purchase. First of all it took at least 4 days for the payment to be processed...then 2 weeks for the product to be allegedly shipped..with a tracking link which never worked. I complained so many times that I lost count. The two last contact with them was: 1) "We don't know where's your parcel, check if it's not at your local post office..." 2) An updated tracking link with the parcel delivery date in my country occurring before it'd left China!? PLEASE don't trust them and buy somewhere else, you'll save time and money To finish this review, I'm sharing with everyone the tracking info where we clearly see the illogical chronological order (arriving at destination country THEN being at the airport in Hong Kong...) 2019-12-09 23:10 HONG KONG, Departed HONG KONG Airport 2019-12-09 00:00 SPAIN, Arrived at destination country 2019-12-07 22:17 CHINA, SHENZHEN, Acceptance, Sent to SPAIN 2019-12-05 13:19 Pre Alert to SPAIN”

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Posted 4 years ago

“Tomtop is stealing my money. I paid extra money specifically to have a "tracked" and faster shipping. Tomtop sent untracked and did not meet the promised delivery. Tomtop refuse to return the extra money I paid.”

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Posted 4 years ago

“Stay away! Scam! They sell defected and used products.”

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Posted 4 years ago

“worst internet store ever.im still waiting item standard shipping one month plus 17 days.tracking number said in transit but where? second item paid priority shipping 4-7 business days now still in transit bout month.so get lost thiefs i get camera after 2 months.when shake camera make noise inside something not fit inside. just get lost chinese thiefs!!!!!!!!!! second item still in transit................. stay away people keep money safe!!!!!!!!!”

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Posted 4 years ago

“Don’t buy from TomTop.com they could just steal your money, it happened to me! I ordered an item on their website based on their picture showing what the item could do. When I received it, it could not do what was shown on the picture and in fact the users manual specifically said it could not do it. A clear case of false advertising. I asked TomTop.com for a refund of this low cost (US$9.99) item. TomTop did not dispute the false advertising but insisted that I must return the item at my expenses and via registered mail. This would have cost more than the cost of the item and they knew it, they even said so to me. However, I was flying to Taiwan 2 weeks later and I decided to take the item with me and mail it to Mainland China from there. The cost was half of the cost of the item so I decided to do it. TomTop sent me the address of their return warehouse to send the item back to and, again, insisted on getting it via registered mail. As soon as I arrived in Taiwan I went to the post office and mailed it by registered mail (which was 3 times more expensive than non-registered). Delivery was guaranteed by the Taiwan postal system within 7 to 10 days. TomTop had written to me they would refund me upon reception of the item at the warehouse. Within a week, I got confirmation of proper delivery by the Taiwan post office and warehouse staff had signed for it. I told TomTop the item had been deleivered (with proof of it) and I was expecting my refund ASAP. 25 days later I still did not have the refund. I contacted TomTop and they said they could not locate the item in the warehouse. Then they said I had sent the item to an address they have not used anymore for a while! The item was sent to the address THEY gave me 2 weeks prior to sending it back! They obviously did not want to pay my refund. I confronted them with this and they stopped replying to my emails! I have started a chargeback process with my credit card company and hopefully it will go through as I did not get anything from the money I paid (purchase price plus return shipping cost). TomTop.com just stole my money, period! If you have too much money you want to waste, go and buy from TomTop.com! If you want an honest company, don’t deal with TomTop.com they are NOT honest; there are several other reliable and honest companies available to order from China…”

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Posted 4 years ago

“Don’t buy from TomTop.com they could just steal your money, it happened to me! I ordered an item on their website based on their picture showing what the item could do. When I received it, it could not do what was shown on the picture and in fact the users manual specifically said it could not do it. A clear case of false advertising. I asked TomTop.com for a refund of this low cost (US$9.99) item. TomTop did not dispute the false advertising but insisted that I must return the item at my expenses and via registered mail. This would have cost more than the cost of the item and they knew it, they even said so to me. However, I was flying to Taiwan 2 weeks later and I decided to take the item with me and mail it to Mainland China from there. The cost was half of the cost of the item so I decided to do it. TomTop sent me the address of their return warehouse to send the item back to and, again, insisted on getting it via registered mail. As soon as I arrived in Taiwan I went to the post office and mailed it by registered mail (which was 3 times more expensive than non-registered). Delivery was guaranteed by the Taiwan postal system within 7 to 10 days. TomTop had written to me they would refund me upon reception of the item at the warehouse. Within a week, I got confirmation of proper delivery by the Taiwan post office and warehouse staff had signed for it. I told TomTop the item had been deleivered (with proof of it) and I was expecting my refund ASAP. 25 days later I still did not have the refund. I contacted TomTop and they said they could not locate the item in the warehouse. Then they said I had sent the item to an address they have not used anymore for a while! The item was sent to the address THEY gave me 2 weeks prior to sending it back! They obviously did not want to pay my refund. I confronted them with this and they stopped replying to my emails! I have started a chargeback process with my credit card company and hopefully it will go through as I did not get anything from the money I paid (purchase price plus return shipping cost). TomTop.com just stole my money, period! If you have too much money you want to waste, go and buy from TomTop.com! If you want an honest company, don’t deal with TomTop.com they are NOT honest; there are several other reliable and honest companies available to order from China…”

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Posted 4 years ago

“I did not get it on time it came as broken junk and they want me to get it fixed local junk junk junk”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

TOMTOP Reviews