TOMTOP Reviews

Name: TOMTOP
Rating: 1.04

1.0 Rating 468 Reviews

1 %

of reviewers recommend TOMTOP

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Metrics

1.0

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

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“the customer places an order and what is received is junk(in other words a worthless product)which is of no use at all,receive the product and straight to the bin NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“I ordered a product almost a year ago. As I enquired about not having received it, I was told there were issues with covid. A few months later, having not heard about Tomtop, I contacted them again. They said that their supplier had raised the price, so they would send me the item I had ordered if I paid for an additional amount. I think this type of practice is totally dishonest. 1- they banked my payment and their treasury benefited for a a whole year. 2- I am the one who should be compensated for not having received my order a year later. 3- Their problem with their supplier is not my doing. 4- Had I not contacted them twice, they would have happily forgotten about me. 5- I have asked for a refund and am still waiting for it. They keep telling me it's happening and I cannot get a date for when. Never again”

Helpful Report

Posted 3 years ago

“everything ordered will either be fake/counterfeit/with defects on it/or broken,so please beware TO BE AVOIDED AT ALL COSTS NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“false advertisement please beware,the customer won't be getting the product which has been advertised,the customer will always be getting something different/something with defects on it/or even counterfeit/or a copy of the original product which assembles the one of the original but the inside components are not original NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“dishonest company TO BE AVOIDED AT ALL COSTS NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“not a good company to order from NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“deceitful company,the products advertised is not what they are selling and also counterfeits and fakes/even the customer can receive a broken product or a product with defects on it so please beware,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“everything of what they are selling is either counterfeit or fake.Also the customer will not be getting the ordered product as something different will be supplied from what has been advertised so please be very weary about this NOT RECOMMENDED AT ALL PLEASE STAY AWAY”

Helpful Report

Posted 3 years ago

“The stuff they sell is ok and delivery wasn't bad bearing in mind it was sent overseas. However, if anything ever breaks. THEY WILL NOT HELP YOU. Last year I bought a 3D printer from TomTop. It worked fine for about 8 months. In November the printer started failing. The print bed temperature was fluctuating wildly and the printer software kept crashing citing a thermal runaway. TomTop spent the next two months getting me to run various tests on the printer, most of which involved opening the thing up and taking voltage readings from various components. I'm pretty sure they were just trying to scare me off. At the same time I was speaking with Creality (the manufacturer) who were equally useless and getting me to perform pointless tests. Eventually Creality agreed that it was the motherboard that was at fault and that TomTop should replace it. I relayed this to TomTop who then repeatedly asked me for the serial number of the motherboard. Despite me telling them over and over that there was no serial number on it. I sent them multiple photographs of the motherboard showing the lack of serial number. This carried on back and forth for a few weeks. They were deliberately obtuse and using the language barrier to evade any questions or to properly respond. Finally in late December they agreed that they'd send a replacement motherboard. When the package arrived, it was a 20p thermistor (which incidentally was the first thing I replaced when the printer started playing up) and not the motherboard. They're now not replying to my emails. So now I have a broken printer and I need to buy a new motherboard myself. TomTop is a dishonest, deceitful and petty company. If you're buying anything that could possibly require any kind of after service, go somewhere else. They are not worth it.”

Helpful Report

Posted 3 years ago

“not to be trusted to be avoided at all costs NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“fake TO BE AVOIDED AT ALL COST,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“what the customer's sees on their website is not what they are going to be getting,false advertisement,please beware”

Helpful Report

Posted 3 years ago

“I bought 3 electric scooters from them for Christmas presents for my children one was delivered with a broken light which they did send a replacement part and another worked for about 3 days and just stopped working I've sent them 20 emails with ridiculous responses I'm not a mechanic and dont no half of the things they are asking me to find and an left with a very unhappy child with a Christmas present that doesn't work”

Helpful Report

Posted 3 years ago

“everything is 100% fake so please beware and please be warned,from the app to the products which they are selling,also THEY DO NOT DO REFUNDS OR FULL REFUNDS MEANING THAT THE CUSTOMER IS NEARLY 100% AT LOSS OR 100% AT LOSS IF ANYTHING HAPPENS THE CUSTOMER CAN KISS THE MONEY GOODBYE far too risky to order something NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“simply terrible to be avoided at all costs”

Helpful Report

Posted 3 years ago

“THEY DO NOT DO REFUNDS please beware”

Helpful Report

Posted 3 years ago

“should be avoided”

Helpful Report

Posted 3 years ago

“not recommended at all not worth it”

Helpful Report

Posted 3 years ago

“1. It took a month to get the product. 2. Sizing is wrong. A 3XL is actually large. 3. The material is cheap.”

Helpful Report

Posted 3 years ago

“not recommended at all avoid at all costs”

Helpful Report

Posted 3 years ago

TOMTOP is rated 1.0 based on 468 reviews