TOMTOP Reviews

Name: TOMTOP
Rating: 1.04

1.0 Rating 468 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.0

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

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“the customer's payment is not protected in the case scenario that the item received is not what has been ordered by the customer please beware”

Helpful Report

Posted 3 years ago

“customer won't get any assistance,customer service non existent,no refund please beware”

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Posted 3 years ago

“not recommendable”

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Posted 3 years ago

“I had a bad experience with tomtop.com. After two months, PayPal forced them to provide a PARTIAL refund. Customer service is terrible. There are many, very negative reviews. The two most important are these: -Better Business (bbb.com) rates them as Fail (F). A rare thing. -bestlegitreviews.com rates them as 2.1 out of 10! Buyer beware!”

Helpful Report

Posted 3 years ago

“false advertisements on their website,products not matching with what they are actually selling or with what they have in stock,for example: a customer orders a (JBL BOOMBOX) but what the customer actually receives IS NOT A (JBL BOOMBOX) instead what the customer receives is a product THAT IT IS NOT A (JBL BOOMBOX) BUT SOMETHING DIFFERENT,please beware”

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Posted 3 years ago

“ordered the remote control aircraft for 70.00 and received a 5.00 metal child's toy, this site is a total scam”

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Posted 3 years ago

“beware descriptions of the products advertised on their website are not accurate or misleading so i urge people to be cautious”

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Posted 3 years ago

“Tomtop is fraudulent seller don't buy anything from this 3rd rate fly by night operator. Original order BA21F04M0441-U2PKBV was canceled by TomTop as Apple did not authorize the transaction As the previous order was canceled I placed a new order BA21F04M1144-SUCC1H which was authorized and the item got shipped. Out of the blue TomTop reauthorized BA21F04M0441-U2PKBVand sent me an email that a new order has been placed which I did not. I immediately emailed TomTop support to cancel this duplicate order for which I was told to wait till the item arrives to be returned as it can be canceled at this time. After the duplicated item was delivered TomTop went back on its promise and wants me to pay for the return shipping or keep the item which I believe is not the right thing to do, as I did place this duplicate order.”

Helpful Report

Posted 3 years ago

“unreliable website not recommendable”

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Posted 3 years ago

“not to be trusted please beware”

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Posted 3 years ago

“they are scam artists please beware”

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Posted 3 years ago

“Absolute scam artists .. I am so disappointed and disgusted”

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Posted 3 years ago

“it is a website to be avoided at all costs,i wouldn't recommend them at all to be honest”

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Posted 3 years ago

“they are selling fakes/counterfeit items/items with defects on it please beware DO NOT PROCEED WITH PLACEMENT OF ORDER NOT RECOMMENDED”

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Posted 3 years ago

“Warning, sells fakes (Arctic Air advertised and requested x 2), sent another flimsy brand, one wouldnt work, P touch labelled Artic Air LOL! Much comunication re disatisfaction on my part. I could return at my expense - what a joke. I did report to NZ Commerce commision but not action evident”

Helpful Report

Posted 3 years ago

“their website IS NOT TRUSTWORTHY everything that they are advertising is different from what is going to be supplied to the customer TO BE AVOIDED AT ALL COSTS NOT RECOMMENDED AT ALL,ALSO I RECOMMEND CUSTOMERS NOT TO SUPPLY THEM WITH THEIR PAYMENT DETAILS”

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Posted 3 years ago

“If I could give a no star I would. Product descriptions are misleading. Received my product and was not happy, asked customer service how I can log a return and get a refund they said the item was too cheap (£20) to return and I must keep it. With attitude like that towards customers, I won't be buying again.”

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Posted 3 years ago

“i urge customers NEVER NOT TO ENTER THEIR PAYMENT DETAILS ON THEIR WEBSITE”

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Posted 3 years ago

“they DO NOT SELL WHAT THEY ARE ADVERTISING ON THEIR WEBSITE,ALSO THEY OFFER FREE DELIVERY WHICH IS ALSO ANOTHER LIE,I STRONGLY URGE ALL CUSTOMERS NOT TO GO NEAR THEIR WEBSITE,AND NOT TO ENTER THEIR PAYMENT DETAILS,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“they DO NOT SELL ORIGINAL PRODUCTS WITH INTERNATIONAL WARRANTY,AND THEIR WARRANTY IS ONLY 3 DAYS SO PLEASE BEWARE”

Helpful Report

Posted 3 years ago

TOMTOP is rated 1.0 based on 468 reviews