TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 473 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how TOMTOP made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they are scam artists please beware”

Helpful Report

Posted 3 years ago

“Absolute scam artists .. I am so disappointed and disgusted”

Helpful Report

Posted 3 years ago

“it is a website to be avoided at all costs,i wouldn't recommend them at all to be honest”

Helpful Report

Posted 3 years ago

“they are selling fakes/counterfeit items/items with defects on it please beware DO NOT PROCEED WITH PLACEMENT OF ORDER NOT RECOMMENDED”

Helpful Report

Posted 3 years ago

“Warning, sells fakes (Arctic Air advertised and requested x 2), sent another flimsy brand, one wouldnt work, P touch labelled Artic Air LOL! Much comunication re disatisfaction on my part. I could return at my expense - what a joke. I did report to NZ Commerce commision but not action evident”

Helpful Report

Posted 3 years ago

“their website IS NOT TRUSTWORTHY everything that they are advertising is different from what is going to be supplied to the customer TO BE AVOIDED AT ALL COSTS NOT RECOMMENDED AT ALL,ALSO I RECOMMEND CUSTOMERS NOT TO SUPPLY THEM WITH THEIR PAYMENT DETAILS”

Helpful Report

Posted 3 years ago

“If I could give a no star I would. Product descriptions are misleading. Received my product and was not happy, asked customer service how I can log a return and get a refund they said the item was too cheap (£20) to return and I must keep it. With attitude like that towards customers, I won't be buying again.”

Helpful Report

Posted 3 years ago

“i urge customers NEVER NOT TO ENTER THEIR PAYMENT DETAILS ON THEIR WEBSITE”

Helpful Report

Posted 3 years ago

“they DO NOT SELL WHAT THEY ARE ADVERTISING ON THEIR WEBSITE,ALSO THEY OFFER FREE DELIVERY WHICH IS ALSO ANOTHER LIE,I STRONGLY URGE ALL CUSTOMERS NOT TO GO NEAR THEIR WEBSITE,AND NOT TO ENTER THEIR PAYMENT DETAILS,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 3 years ago

“they DO NOT SELL ORIGINAL PRODUCTS WITH INTERNATIONAL WARRANTY,AND THEIR WARRANTY IS ONLY 3 DAYS SO PLEASE BEWARE”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS SCAMMERS! OFFER FREE SHIPPING AND AFTER YOU PLACED THE ORDER THEY SEND ME AN EMAIL ASKING FOR SHIPPING CHARGES!! WROTE 15 TIMES TO CUSTOMER SERVICE AND RECEIVED 15 IDENTICAL ANSWERS ABOUT SENDING MORE MONEY. THEY DON'T EVEN READ EMIALS! REALLY BAD EXPERIENCE WITH THEM.”

Helpful Report

Posted 3 years ago

“i urge customers to be extremely cautious of their website and exercise extreme caution,ALSO I RECOMMEND CUSTOMERS NOT TO PROVIDE THEM WITH THEIR CREDIT OR DEBIT CARD DETAILS since their products do not match with what they are actually selling”

Helpful Report

Posted 3 years ago

“they are not selling what has been advertised on their website,the customer will be receiving something different please beware”

Helpful Report

Posted 3 years ago

“please beware,they sell counterfeits and fakes,their guarantee period is only 3 days,and not standard of 2 years international warranty”

Helpful Report

Posted 3 years ago

“don't do it not recommended at all”

Helpful Report

Posted 3 years ago

“I shouldn't have bought from the site. I have on the site cancelled then underneath canceled but I got charged. I can't a return address from them and it's was 150.i couldn't afford that”

Helpful Report

Posted 3 years ago

“DO NOT DEAL WITH THEM,NOT RECOMMENDED AT ALL,TO BE AVOIDED AT ALL COSTS”

Helpful Report

Posted 3 years ago

“bait and switch tactics,the item that the customer has ordered IS NOT WHAT THEY HAVE IN STOCK and is changed for something else from their scrap yard,PLEASE BEWARE”

Helpful Report

Posted 3 years ago

“not worth the risk,products are not as described”

Helpful Report

Posted 3 years ago

“not recommendable please beware”

Helpful Report

Posted 3 years ago

TOMTOP is rated 1.1 based on 473 reviews