Top Villas Reviews

Name: Top Villas
Address: Innovation House Innovation Way Discovery Park, Sandwich
Rating: 3.43

3.4 Rating 272 Reviews

61 %

of reviewers recommend Top Villas

Company Reviews

Questions

Metrics

3.4

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01227 250053

Email:

info@thetopvillas.com

Location:

Innovation House Innovation Way Discovery Park
Sandwich
CT13 9FF

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Top Villas 1 star review on 26th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was fantastic!! The home was beautiful and updated!! They changed our request for the pool heat to be moved fwd 4 hours the very next day. I would recommend to rent this home.....just hopefully not the week I intend to come back!”

Helpful Report

Posted 6 years ago

Hi Jeffrey, Thank you very much for your kind review, it's so great to read such lovely feedback! We hope to welcome you back to one of our beautiful homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Easy to make a reservation and the house was beautiful.”

Helpful Report

Posted 6 years ago

Hi Pirrie, Thank you very much for your kind review, we hope to welcome you back to one of our beautiful homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“TOP Villas Concierge I felt with were very helpful in every way. From Meghan to susannah to Neil. However, the villa we had was was disaster!! From broken window in the garage just boarded up,HUGE security issue, to big leakage from entrance window, rain flooded the foyer to cockroaches in the kitchen cabinets, toaster and bedrooms!! I had to spend a lot more money than I already did to get the house cleaned just before my che=ristmas dinner with hired chef Angelo. Et, Voila! Im sure you can do the Math on whether Ill be back???? Thank YOU. Mrs. Williamson”

Helpful Report

Posted 6 years ago

Hi Jacinta, Thank you for your review, it was our pleasure assisting you in planning your vacation! I would like to sincerely apologise regarding the issues you had with your villa, we always strive for all our guests to have a top-notch experience when booking through Top Villas and we have fallen short on this occasion. The window you refer to in the game room had been boarded up due to an unfortunate incident with the previous guest and the new window was on order, I assure you this was secure and has now been replaced. Regarding the window leak, unfortunately as it does not rain too much in Florida, the on-site property manager were unaware of any issues with the window until this was reported during your stay after a thunder storm, they did offer to fix the window but they informed me that your preference was for them to address this after your departure. I also note that they did sent pest control out as soon as they were notified regarding the roaches that you found. As an apology, we granted your guests who remained in the property after you left a complimentary late check-out. I do hope you will give us the opportunity to welcome you back to one of our beautiful homes in the near future! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Class spot good location”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for your review, we hope to be able to help you plan your next vacation very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“excellent customer service and great communication.. gabby was awesome she found us the perfect house and it was beautiful..”

Helpful Report

Posted 6 years ago

Hi Nick, Thank you very much for your lovely review, we hope to welcome you back to one of our beautiful homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Great Villa, very clean and in a very convenient location.”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for your kind review, we hope we will have the opportunity to welcome you back to one of our beautiful homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“very nice villa - wish the pool was bigger and playroom had a bit more light but overall this is a lovely place, lovely large rooms, 4 of them with large beds but be aware that 2 more rooms are full of bunk beds - so ok for kids and teens but not so much for adults! The tellys in the bedrooms are small but there is a nice large telly in the living room and the pool room which has the playstation etc....bbq outside was very handy and we got to make some really nice steaks, burgers etc......Thankfully there was a much needed lift and that made life much easier getting to the 3rd floor. Lovely lake view to the back of the villa. Would recommend highly.”

Helpful Report

Posted 6 years ago

“Excellent Villa and customer service....no complaints, would definitely return”

Helpful Report

Posted 6 years ago

Hi Henney, Thank you very much for your lovely review, we are looking forward to helping you plan your next stay in one of our beautiful homes! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Wonderful, spacious, clean house! I highly recommend this place! The rental office was very efficient and helpful. Five couples stayed here for a golf week. We have NO COMPLAINTS!”

Helpful Report

Posted 6 years ago

Hi White, Thank you so much for your very kind review, it's so great to hear how much you loved the house! We hope to welcome you back to one of our beautiful homes again very soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“I had an amazing time there. The Condo was clean and met my expectations. The neighborhood was quiet and peaceful exactly what I needed for my trip.”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for your kind review. We hope to welcome you back again to one of our beautiful homes again very soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“My experience with Top Villas and my stay in Christchurch 21 was an absolute dream. The location of the condo and the staff at Sapphire Beach were wonderful and made my birthday vacation a great one for me and my sister.”

Helpful Report

Posted 6 years ago

Hi Michele, Thank you very much for taking the time to write such a lovely review. I'm so pleased to hear that you had a great birthday in Barbados! We hope to welcome you back to one of our beautiful homes again very soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“nice, clean, prompt repair service when requested. some of the electronics ( TV's and Cable boxes) could be updated specially in the bedrooms”

Helpful Report

Posted 6 years ago

Hi Masoud, Thank you very much for your review. I have informed the homeowner of your feedback regarding the required updates to the TVs in the bedrooms so they can ensure this is addressed for future guests. We look forward to welcoming you back to one of our beautiful homes again very soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Absolutely perfect villa in every respect. Perfect location, community facilities, very clean, everything you could ask for.”

Helpful Report

Posted 6 years ago

Hi Richard, Thank you very much for your lovely review, we are so pleased to hear such great feedback. We look forward to welcoming you back to one of our beautiful homes again very soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Everything was just as we expected. Very good service.”

Helpful Report

Posted 6 years ago

Hi Nancy, Thank you very much for your kind review. We look forward to welcoming you back to one of our beautiful homes again very soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“This was the second time we booked "Top Villas". Our first experience was perfect. Our second however was the "Reunion Resort 4500" and the place was not up to par. The pictures online must be at least 5 years old as of Nov 2018. This is a very "Rented" home. When we showed pictures to Susannah at TopVillas they have given us a 10% discount and free pool heat off of our next booking. We have already booked and are excited to experience another great week in Florida. Thank you to Susannah and Christie for listening to our concerns and professionally addressing them.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. I am very sorry to hear about the issues you faced with this property during your stay and the aftercare service you received, this is certainly not up to the standards that we adhere to here at Top Villas and I would really like to make this right. Unfortunately your original complaint was not escalated to our guest experience team and therefore this is the first I have heard about your issues, I have sent across a personal email to you and I really hope we can work together to come to a more satisfactory resolution for you. I have also sent on your feedback to the homeowner and have asked that they put in place a number of changes to prevent any of our future guests experiencing the same issues so I thank you for raising these points. I look forward to speaking with you further on this. Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Booking initially very straight forward but thought that it could have been made clearer around deposits etc and that you revceove your pack a week in advance.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. I am pleased to hear that you found our booking system to be straightforward. I am however disappointed that you did not receive enough clarification on deposits and were unsure when you would receive your welcome pack, this should have been explained to you at the time of booking. We will look into making this information clearer both on our website and in the booking confirmation. We hope to welcome you back to another one of our homes very soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Très bien situé, très propre. Sécuritaire, gardien 24/24. À recommander”

Helpful Report

Posted 6 years ago

Cher Michel, Merci pour votre aimable critique. Nous sommes impatients de vous revoir très bientôt dans l'une de nos maisons. Cordialement, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“We are very satisfied with the place very clean and not far away in Disney. Very highly recommend.”

Helpful Report

Posted 6 years ago

Thank you very much for your review, I am so pleased that you had a good experience and that you would recommend our company, that's really great to hear. We look forward to welcoming you back to one of our beautiful homes again very soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Top Villas has taken care of me COMPLETELY twice now! I love this company and the compassionate people behind it!”

Helpful Report

Posted 6 years ago

Hi Tahtiana, Thank you very much for your kind review, it's so great to hear such lovely feedback from our guests. We hope to welcome you back to one of our beautiful homes again very soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Excellent service and response to any queries”

Helpful Report

Posted 6 years ago

Thank you for your lovely review, it is always so great to hear that our guests found our customer service to be excellent. We look forward to welcoming you back to one of our homes again soon! Kind Regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

Top Villas is rated 3.4 based on 272 reviews