Top Villas Reviews

Name: Top Villas
Address: Innovation House Innovation Way Discovery Park, Sandwich
Rating: 3.46

3.5 Rating 269 Reviews

61 %

of reviewers recommend Top Villas

Company Reviews

Questions

Metrics

3.5

Based on 269 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01227 250053

Email:

info@thetopvillas.com

Location:

Innovation House Innovation Way Discovery Park
Sandwich
CT13 9FF

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Top Villas 1 star review on 26th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent property sourced for us by Top Villas. Quality furnishings. A superb pool and dock area. Hard, in fact, impossible to fault.”

Helpful Report

Posted 5 years ago

Hello Niall and Sarah, Thank you very much for your kind review, we are so happy to hear you loved the villa and had a wonderful time. We hope to welcome you back with us soon! Kind regards, Katie Plummer Guest Experience Specialist

Posted 5 years ago

“We stayed at a property in Reunion and had a very bad experience. Firstly, they were 6 hours late in having the property ready from our organised check in time, the Air Con wasn’t working properly, the house was dirty on arrival, the pool was dirty, it was lacking in basic utensils and a lot of the things in the house didn’t work. They weren’t responsive in fixing the problems and even took them 3 days to get the AC and internet working – they even knew they weren’t working before we checked in. Not a company I would recommend you stay with as they have the real potential to ruin your vacation – as they did with ours.”

Helpful Report

Posted 5 years ago

Hi Grace, Thank you for taking the time to leave your review. I note you were staying in the same property as Richard Schwartz who posted a 1-star review a couple of days before your review. I have posted a detailed response to Richard's review below which has addressed your points. I do hope you will give us another opportunity to welcome you to one of our beautiful homes and ensure you have a great experience. Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“Great company, answers questions quickly and very helpful. Will definitely book with them again.”

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Posted 5 years ago

Hi Katie, Thank you very much for your lovely review, we really appreciate your kind feedback and look forward to welcoming you back in the near future. Kind regards, Katie Plummer Guest Experience Specialist

Posted 5 years ago

“We had a very poor experience with Top Villas (TV) in renting an Elite Property in Reunion. To be even handed and fair in my review, all the problems didn't rest with Top Villas - it was more with the management agent of the property (Magical Vacation Homes) - but I will criticise them for who they Partner with and in turn exposed us too. To explain something I didn't realise at the time of booking, when you make a booking with TV they are acting as an agent for another rental firm - so they take their commission and pass on the rest of your money to agent who manages the property, which in our case was Magical Vacation Homes in Davenport. I only found this out a week before we were due to arrive at the property (TV Reference Reunion Resort 454) when the Info Pack arrived letting us know who to contact if there were any problems. Which in our case was unfortunately Magical Vacation Homes (MVH) - when checking their website I sourced the same property (under reference RVH228) and the property for the same dates was a £1,000 cheaper on the MVH site - so I guess the difference is TV commission. But TV have the better website and marketing of their site. TV got our trip of to bad start by organising an early check in at 1pm, but forgot to impart this information MVH. So when we turned up the house hadn't been cleaned from the previous tenant stay and as you can imagine it was in a complete mess and not how you want your first impression of your vacation home to be. Thereafter things went from bad to worse, culminating in a terrible stay in the property and there was nothing TV could do to assist us with our problems - we were at the mercy of MVH. We have left a suitably poor review of MVH, but this poor review of TV is to highlight that whilst they are responsive to emails and phone calls (unlike MVH) they are ineffective in helping you with any problems. To the extent, I got the impression that MVH were even less helpful with TV's involvement - maybe because they took the booking? Who Knows. So in summary - our holiday was ruined because of who TV have partnered up with and not being upfront about who the managing agent is. If I knew I was renting from MVH at outset, after reading their reviews (and paying people to keep quiet) I would not have rented the property. *****update after posting this******** We received the following reply from MVH: 'As you booked directly through Top Villas, we are the Property Manager, where Top Villas would handle your concerns and act as the liaison between yourselves and ourselves'. But unfortunately neither addressed our concerns and it appear they both employ the blame game.”

Helpful Report

Posted 5 years ago

Hi Richard, Thank you for taking the time to leave your review. When you make a booking through Top Villas, we want nothing more than our guests to have the most wonderful time while staying in one of our properties and we work very hard as a company to provide exceptional service and a quality product to deliver this. I am sorry that on this occasion we were unable to live up to our high expectations. Regarding the price you paid for the property, Top Villas pride ourselves on being able to offer the best possible rates on our homes and always maintain price parity with our local property managers hence the statement you have made is not correct. It may be that you were looking at the incorrect season (low season rates are always less than peak season) or were referencing a last-minute discount which many homeowners offer to fill gaps in their calendars when the stay is within the next 2 weeks. As you booked your stay in May for a stay in July, a last-minute discount would not have been applicable though I do note you received a 15% summer deal discount at the time of booking. I would also like to sincerely apologise for the mix-up with the early check-in. There is typically a half nightly rate charge for being able to access the property at 1pm (the standard check-in time is 4pm and the charge is typically to cover the cost of employing additional cleaners to ensure the property is ready in time) and on this occasion my colleague Katie extended this benefit to you complimentary. Unfortunately, this was not confirmed with the local property manager hence they were unaware that they would need to schedule additional cleaners to turn the property around in time, on top of this the previous guests refused to vacate the property until after 11am (the standard check-out time is 10am) which unfortunately created a perfect storm on the build-up to your arrival. When you and your family arrived at the home at 1pm, the cleaning team (without the additional cleaners they needed) had only had 2 hours to clean a 9-bedroom, 9-bathroom, 5,500 sq ft home hence the poor condition that you found the home in upon your arrival. As soon as we were notified of this mix-up we did explain how this occurred and apologised profusely. You have also mentioned in your review about the poor experience you had with our local property manager. I have taken a look back through all the correspondence and can see that as soon as you raised any issues to us throughout your stay, these were immediately escalated to them and they were able to address all of your concerns in a reasonable time frame. Whilst it is unfortunate that these issues occurred in the first place, we do need to give the local property manager the opportunity to put things right. I do sincerely hope that you will give us another opportunity in the future to welcome you back to one of our beautiful homes and show you what a great experience we can offer. Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“My family and i stayed in this fantastic villa for 14 nights in May, and absolutely enjoyed every moment spent here, i would highly recommend this villa for anyone seeking the wow factor. we were met with some very nice touches from the owners as well.”

Helpful Report

Posted 5 years ago

Hello, Thank you so much for your lovely review, we are so pleased to hear that you enjoyed every moment. We hope to welcome you back in the near future! Kind regards, Katie Guest Experience Specialist

Posted 5 years ago

“My family loved this beautiful house especially the kitchen island which was huge and sat a lot of people. This house was the perfect size for 18 people. The kids loved the game room and the bunk bed rooms which are also decorated so cute. The clubhouse was very nice and had great food with decent prices as well. Very nice community pool and kids water park area which was just a block from the house.”

Helpful Report

Posted 5 years ago

Hello, Thank you so much for your kind review, and glad to hear that you loved the villa and the area. We look forward to welcoming you back in the near future! Kind regards, Katie Guest Experience Specialist

Posted 5 years ago

“Orlando Solara Resort Top Villas surpassed all our expectations with quality service from the moment we made our reservation. The standard of accommodation was superb and was actually better than we anticipated. As a family we'd been to Florida on many occasions previously, but this was the first time we'd used Top Villas. However, it wont be the last.”

Helpful Report

Posted 5 years ago

Hi Robert, Thank you very much for leaving your kind review, it's so great to read such wonderful feedback and I'm so pleased that you are considering using us again for your future trips! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“Awesome!!”

Helpful Report

Posted 5 years ago

Hi Alice, Thank you for taking the time to leave your review, we hope we have the opportunity to host you again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“We made a booking with the help of Christie Gattiker. She was excellent - swift and reassuring responses to our myriad of questions and a personal, professional service. We are confident the villa will meet our expectations - but we have to wait until Easter 2021 to find out !! Thank you Christie.”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for your lovely review, I have shared your feedback with Christie and she is so thrilled to hear such kind words! On behalf of the whole team here at Top Villas, thank you for booking with us and we hope you have a great stay in 2021! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“Me and family had a wonderful time. The house was gorgeous and over exceeded my expectations.”

Helpful Report

Posted 5 years ago

Hi TeErika, Thank you very much for taking the time to leave your kind review, we hope to welcome you back again to one of our beautiful properties very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“The house was very comfortable and well maintained. We had an enjoyable time. The management office was helpful whenever we had a question. A real pleasure to deal with. A real nice block and the house was better than expected. Will book with Top villas again!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your lovely review! We are so glad to hear you enjoyed the villa. We look forward to welcoming you back to one of our homes again very soon! Kind regards, Katie Plummer Guest Experience Specialist

Posted 5 years ago

“A great base to explore Orlando. Quiet neighbourhood on a golf course in a gated community. Facilities in the house were good - the kids were always happy to spend time just in the house and pool. Plenty of space for our group of ten.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review and we are happy to hear you had a great time! We look forward to welcoming you back to one of our homes again very soon! Kind regards, Katie Plummer Guest Experience Specialist

Posted 5 years ago

“All went well. Used all your bedrooms for all my guest. Next time hope to have extra time to use your onsite amenities.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review! We look forward to welcoming you back to one of our homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“Excellent facilities, spacious and clean. Our vacation was made easy by the comfort of the apartment and the easy to access pool.”

Helpful Report

Posted 5 years ago

Hi Anthony, Thank you for your review! We hope to welcome you back to one of our homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“Excellent customer support. Efficient, timely, and clear on options.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review! We hope to have the opportunity to welcome you back to one of our homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“Great villa. We’ll be back again and everything 10 mins away max. Great experience”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to post your kind review! We look forward to welcoming you back to one of our homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“Absolutely Loved the House!! We had a company vacation everyone had a BLAST!!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your lovely review! We hope to have the opportunity to welcome you back to one of our homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“Absolutely wonderful Property - just as described in both the images and words. We were very comfortable in total luxury. The villa is very quiet, very easy to get to and wonderfully furnished ....... hugely comfortable beds!!”

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Posted 5 years ago

Hi JH, Thank you for your kind review! We hope to welcome you back to one of our homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“Had a blast... I rate this vacation home the best... Very nice home with a lot of space for the kids and couples to enjoy time... Love the bedrooms .. I would love to come back again in the near future really enjoy myself with my family....”

Helpful Report

Posted 5 years ago

Hi, Thank you for your kind review! We hope to have the opportunity to welcome you back to one of our homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“As a Travel Agent. For my family reunion I book at to Villa in Orlando Florida. I booked 2 VACATION home that held 16 people Each 8 BR house. The property was amazing with the water park , basketball court tennis court. Even the transportation to the Walt Disney parks were Awsome. The staff was on point and very inviting for the week we stayed. My family REUION is the talk of my family. See you guys in 2020. We already booked. Top Villa here we come. Thank you all for a fabulous time. Thank you Recardo for going the extra mile you ROCK. Jones Sisters 2 Family Reunion”

Helpful Report

Posted 5 years ago

Hi Desiree, Thank you for your kind review! I'm so pleased to hear you have booked with us again and we all look forward to welcoming you back in 2020! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

Top Villas is rated 3.5 based on 269 reviews