Top Villas Reviews

Name: Top Villas
Address: Innovation House Innovation Way Discovery Park, Sandwich
Rating: 3.43

3.4 Rating 272 Reviews

61 %

of reviewers recommend Top Villas

Company Reviews

Questions

Metrics

3.4

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01227 250053

Email:

info@thetopvillas.com

Location:

Innovation House Innovation Way Discovery Park
Sandwich
CT13 9FF

Write Your review

Tell us how Top Villas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Top Villas 1 star review on 26th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looking far a home for next year”

Helpful Report

Posted 5 years ago

Hi Jerome, Thank you for your 5 star review. We are more than happy to help you with any future stays! Kind regards, Katie Plummer Guest Experience Specialist

Posted 5 years ago

“This house was perfect! Nothing bad to say. Spacious, modern and just one of the nicest homes we have stayed in! I highly recommend this home!”

Helpful Report

Posted 5 years ago

Hi Helder, We really appreciate your kind review and are happy to hear you highly recommend the home. We hope to have you stay with us again in the near future. Kind regards, Katie Plummer Guest Experience Specialist

Posted 5 years ago

“We have been taking a large group golfing for 22 years. this was by far the best accommodations. It included ease of golf pkg set up as well. Team at Top Villas was very responsive to questions through the process. We will be back!!”

Helpful Report

Posted 5 years ago

Hi Earl, We really appreciate your lovely review, thank you so much for choosing Top Villas! We can't wait to welcome you back for your future trips. Kind regards, Katie Plummer Guest Experience specialist

Posted 5 years ago

“Real great, I’ll go next year, maybe visit a house or an apartment, Couldn’t visit the social areas.”

Helpful Report

Posted 5 years ago

Hi Mariano, Thank you very much for your positive review, we can't wait for you to stay with us in the near future. Kind regards, Katie Plummer Guest Experience Specialist

Posted 5 years ago

“Everything was wonderful and as advertised. We will definitely be booking with them again.”

Helpful Report

Posted 5 years ago

Hi Ashley, Thank you very much for your lovely review, we really appreciate your feedback and look forward to having you stay with us again. Kind regards, Katie Plummer Guest Experience Specialist

Posted 5 years ago

“Great deal”

Helpful Report

Posted 5 years ago

Hello Alex, Thank you for your lovely review, it's good to hear you were able to get a great deal for your stay. We look forward to welcoming you back in the future with some more amazing deals. Kind regards, Katie Plummer Guest Experience Specialist

Posted 5 years ago

“Pool remained dirty for the entire trip. Alarm on patio door went on intermittently Fridge leaked Patio ice machine did not work Home was not very well maintained. Voice concerns and nothing has happened. That was 30 days ago. Poor experience.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are truly sorry to hear that your experience was less than perfect with us. Having checked our inboxes it seems we did not receive any correspondence with you during your stay regarding these issues. Had we known about the fridge leaking and the patio ice machine not working we would have called on maintenance to rectify this for you as quickly as possible. Once again I apologise that you encountered some issues during your stay. And I have emailed you privately to see how we can make this right for you. I look forward to hearing from you. Kind regards, Katie Plummer Guest Experience Specialist

Posted 5 years ago

“Our experience booking into the Reunion Resort in Florida went very well. When we had any questions, they were answered in a timely manner. Our house was exactly as shown in the photos.”

Helpful Report

Posted 5 years ago

Hi Cherie-Lynn, Thank you for taking the time to leave a review, we hope to host you in one of our beautiful homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“Easy, no hassle booking process.”

Helpful Report

Posted 5 years ago

Hi Larry, Thank you for taking the time to leave a review, we hope to welcome you back to one of our beautiful homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“The Villa was beautiful and the furnishings were updated. The Villa had everything we needed to have a wonderful vacation. I would rent this Villa again.”

Helpful Report

Posted 6 years ago

Hi Tia, Thank you very much for taking the time to leave a review. We hope to welcome you back to one of our beautiful homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 5 years ago

“House was absolutely beautiful but the management company is terrible and will not book another rental unit through top villas because of them. Waisted a lot of hard earned money of this house when renting a hotel would have been a lot easier....WILL NOT recommend to friend or family.”

Helpful Report

Posted 6 years ago

Hi Des, Thank you for your review and I am sorry that the experience you had with one of our on-site property managers was disappointing. I have sent across a personal email to you as I would be appreciative if you could provide some further details so I can investigate what happened. Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“We absolutley loved the home we stayed in. Extremely clean, comfortable and the entire experience was easy and agents were always very helpful. Will definitely be back.”

Helpful Report

Posted 6 years ago

Hi Barbara, Thank you very much for your lovely review! We are looking forward to hosting you in one of our beautiful homes again in the very near future! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Fabulous home. Would definitely rent again and would consider it an annual trip. All details in the home were looked after. Very clean and well taken care of it.”

Helpful Report

Posted 6 years ago

Hi Amanda, Thank you very much for your kind review, we hope to welcome you back to one of our beautiful homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Excellent communication, house as described, will definitely book again”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for your review. We look forward to welcoming you back to one of our homes again in the near future! Kind regards Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“This is the 3rd time we have booked with Top Villas. We would not use any other company. They are great!! Courteous, helpful with the booking details and any quester have had each time. When communicating, they are very quick to respond.”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for your review, and very kind words. We can't wait to welcome you back to one of our homes again in the near future! Kind regards Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“The villa was clean. A couple little problems were minor, the en-suite toilet paper roller was broken and the video game console in the garage was missing some wires and we had to purchase them.”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for your review, and we wish to welcome you back to one of our homes again in the near future! I am sorry to hear that there were a couple of little problems, for future stays please do let us know so we can help get these rectified for you as soon as possible. Kind regards Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Enjoyed it very much. Minor glitches: saw a cockroach...microwave never worked called to get it fixed but never got fixed, pool maintenance man asked us once to “clean up the hose” so he could go to the next house.”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for your review, and we wish to welcome you back to one of our homes again in the near future! I am sorry to hear that there were minor glitches, for future stays please do let us know whilst you are there so we can help with any issues as quickly as possible. Kind regards Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Perfect get away for us, my 2 aunts, cousin and friend. The house and pool .... such a great break from Ohio and Pennsylvania cold temps”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for your review, we hope to welcome you back to one of our homes again in the near future! Kind regards Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Excellent resort 21 for families. Clean and compart beds.”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for your review, we hope to welcome you back to one of our homes again in the near future! Kind regards Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

“Replaced kitchen sink faucet promptly as it would not completely shut off. Manager timely and professional.”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for your review, we hope to welcome you back to one of our beautiful homes again very soon! Kind regards, Susannah Schwenderling Guest Experience Manager

Posted 6 years ago

Top Villas is rated 3.4 based on 272 reviews