“I am giving a low score and I have not even received my furniture yet. And that is the point. The delivery service they use to deliver the package only goes to Tampa once a week. Its not like Tampa is some remote location. As a result I have to wait weeks to get the furniture. While I know there are delivery issues related to Covid, I do not feel the Tampa once a week falls under that category. So the furniture may be the nicest stuff in the world (I will not know for at least another week) but the whole delivery nightmare has already ruined the experience.”
Thank you for the feedback about your experience with the shipping provider. In addition to standard parcel carriers like UPS and FedEx, we also use numerous regional and national specialized furniture delivery contractors for oversized or extremely heavy items. We always welcome feedback about the shipping experience. We use this information as we continually reevaluate which carriers we utilize in the future, based on this valuable feedback. We apologize for the delay in receiving your item and any inconvenience this has caused.
“I'm used to tracking my purchases online from the moment I submit my order. While Top Drawer does not provide that functionality, they were responsive to my inquiries.
My purchase was to complete a home refresh project - the single remaining item. A set delivery date was not issued at the time of purchase and that made me a bit anxious. I like to have my expectations set.
Instructions included with my purchase for reporting damages were from the manufacturer, not the seller and, it was affixed directly on the exterior of the box and were not clear. One of the nightstands was damaged. Had I purchased it in a store, I would never have selected a damaged item. It brings to questions the quality control efforts of the manufacturer. It seemed so complicated to pursue this so I just let it go.”
“Due to COVID, it didn't come as fast as I'd like, but it DID ARRIVE, and was exactly what the doctor ordered! Great quality furniture, which matches (part of a set, which is hard to find together) my coffee table and end tables! Good quality stuff, and it looks beautiful!”
“Product tore before I put it together. Not well made. Asked to cancel my order that I made on Saturday. Sunday I phoned and texted. The order had not shipped yet. No response and the items came anyway. Beware of weight restrictions. Color not as shown.”
“We were very pleased with design and quality of our purchase. The item was as expected and arrived quickly. We received a call from a company employee when there was a question about our shipping address, and the representative was professional. We would definitely shop with top drawer furniture again.”
