“Terrible . My first time ordering online from Topshop it says 3-7 days for delivery . It's been a week and my item still at the wearhouse so I rang up to find out been on hold for 40 min just to find out that I've got another week to wait . I shop a lot online and never waited for delivery more than 3 -4 days !!!I'm very disappointed ! You need to sort yourself out Topshop ! I don't feel like shopping there anymore !”
“Ordered several ladies tee shirts recently and was delighted with the quality, the price was more than reasonable. Always liked TopShop for value and delivery.”
“Customer service is non existent.
The girl i spoke to about a faulty bag that damaged a new dress told me there was nothing they were prepared to do .
She was so rude I was astounded in this day and age to be spoken to like that.
I will never shop with Topshop ever again !”
“I brought a pair of topshop jeans 2 weeks ago and they have already ripped in between my thighs I’m disappointed if I’m spending £45 on a pair of jeans I’m expecting a good quality”
“I will never shop at Topshop again. Apparently, you do not care about racist incidents at your store. Racism should not be tolerated. Please look into the incident where the Chinese woman was shoved in your New York City store, at the manager laughed. Please address her concerns immediately.”
“What’s going on with top shop orders and it’s customer service phone number ...I’m am currently waiting for there customer services to answer phone to find out where my order is ... told at beginning of call approx 36 min wait.. I’m now at 57 mins starting to feel it’s a scam to raise money!!! As call is costing me 7p per min...On my account it is still saying being packed at wharehouse.. it’s said that for over a week ..”
“The Worst experience I've ever received from any high street retailer. Doesn't even deserve 1 star! I have ordered a dress which should have taken two days to be delivered at the Marble Arch shop and I am still waiting till today - 19 July and I ordered the dress on 27 June.
After contacting the Customer service for weeks finally they responded but without really apologizing and trying to locate the delivery at the shop which they have failed to do..I'm still waiting a week after receiving an email from them. On top of this they have already debited my account and I still haven't received the item that I have paid for.
They don't even answer the customer service hotline. Terrible service. Keep away, I'll surely do!”
“I have been chasing a refund since April! We are now in July and they have £270 of my money. I was told by the customer services team (once I finally got through when they didn't have their phone disconnected) that my refund was finally authorised on the 21st June and would take 10 working days. I still haven't received my refund.
If you need to return an online order, I would return to store as this is ridiculous.”
“The staff were helpful, store was well organised and tidy. I was asked if I had found everything I needed and felt welcomed by the lovely lady who served me.”
