“Ordered flowers for Birthday one day ahead. FLOWERS WERE NOT DELIVERED!!!! Called them the next day and they don't want return money. They said they will deliver today, but it is too late. Birthday was yesterday ! NO REFUND , NO MONEY !!! DO NOT ORDER FROM THEM !!!!!!!”
“Delivery date is not accurate, delivered the day before my friends birthday at night time. Ordered a pink orchid with a balloon and only the orchid showed up with a substitution of chocolate - no balloon. The orchid was also not pink it was yellow and looks wilted from the picture my friend sent me. Customer service is a joke they sent me an email with a full "substitution policy" lol. Probably won't order ever again, and you shouldn't either! There are better flower delivery services!!”
“The flowers (roses and daisies) went limp after only three days. Never have I experienced this lack lustre quality in all my Mom years of receiving flowers.”
“This company is a disgrace.
No accountability for MISSED delivery date, missing items, & TERRIBLE packaging.
Items are not suitably presentable to anyone! They throw/shove items into small black bags vs cellophane wrapped with bow as promised, leave them on the doorstep and run.
Do not order from this company.
They do everything to avoid accountability for crappy service, missed delivery date and missing items.
Save yourself being embarrassed by your recipient.”
“What did not go wrong!!
Late delivery and 1/2 back for refund after many calls and emails.
I am sorry!
The tracker saying expected delivery is not always accurate!!
26 hours later flowers attempted delivery!!”
“Biggggg scam!!!!!!
I ordered for 113$!!!!!!
Didn’t get nothing!!!
Do not order!!!!
And I also paid extra for delivery at the Same day and nothing came !!!!
It’s my sister birthday and I’m so sad”
“They don't deliver on the date you specified, and the flowers are super small. Yesterday they were supposed to deliver to my 103 grandmother at the old folks home, and they ended up delivering to the wrong bed, and someone else took the flowers. After explaining to customer service, they gave me generic answers, saying that it is in their fine print to change the date or product without notice. And basically, customer service will not help you.”
“Terrible--don't order from them! Gave specific instructions to call when dropping off and not leave at the front door since it was a food item. They didn't call, left it at the front door and it was eaten by racoons!!! They would not supply a replacement or refund or even a discount.”
“This company is a scam. If I could give 0 stars I would. Flowers arrived DEAD and broken. Customer Service asked for images and had to wait several hours for them to send me an email stating that the flowers were “acceptable”. I called them back and demanded a full refund. They only agreed to refund just one third of the total cost. DO NOT ORDER FROM THESE SCUM BAGS👎”
“NO STARS!!!!This company is a scam and has stolen countless customers money. Their companies claims to honour a money back guarantee when you order if the order is not fulfilled same-day by 5pm for businesses. This is a lie and they will not give you your money back! The women on the phone is extremely passive aggressive and provides you with poor customer service every-time! Please do your self a favour and avoid the company at all cost! If you in an emergency go to a grocery store!”
“DON'T PURCHASE! I ordered flowers for mothers day ($100 order), they came in a day earlier even though I paid for delivery for a specific day (mother's day). I called their support team, they were pretty rude and said they have a disclaimer on their website that they will ship out mothers day flowers earlier because of the volume. The disclaimer they are referring to is a small banner at the top of their page on the 5th slide. It doesn't say it anywhere during checkout or on the product listings. Regardless, I wouldn't have been so upset if the flowers showed up as described. I paid $100 for flowers that came with no wrapping paper. The flowers were just taped together and thrown in a box, even though the product description says they will be wrapped with a ribbon. The card that comes with the flowers was also glued to the box making it impossible to take off without it ripping. I expressed my concerns with calmly and sent pictures and they are denying me a refund, not sure what else to do.”
“Actual POS company. Will not ever honor your delivery day and when you talk to customer service for some kind of recompense they do not GAF at all. Will also try and guilt you into feeling like a bad person for wanting your money back, crazy logic.”
“If I could give 0 stars I would! This was the most disappointing gift I send my mom for Mother’s Day. I live overseas and she loves smoked salmon so I looked for hours for a company that includes it in their gift basket found it on Toronto blooms. They delivered BEEF JERKY instead of smoked salmon and used an excuse that they’re allowed to as it in their terms and conditions. Wish I had read their reviews, I never would’ve bought from this money hungry business that has no customer care skills.”
“Avoid this delivery service at all costs! Took my money, never delivered the flowers, and ignored all attempts to contact them. Absolutely unacceptable!”
“Dont even want to score them. Ruin an occasion and thinks it fine. DONT buy from this place, exploiting people and bad quality product and they think its fine and come up with loads of BS.”
“Very bad service, the flowers ordered couldn't get delivered and the refund is really funny 30% of the amount paid.
I wouldn't suggest this to anyone”
“Awful. DO NOT ORDER FROM THIS WEBSITE OR COMPANY! You will NOT receive what you paid for!!! The gross incompetence is mind blowing. The fine print is that they reserve the right to substitute as they need with no warning. They stole my money and delivered the cheapest possible items. DO NOT ORDER!!!!!!!!”
