“What a scam.
Incorrect amount of flowers that I paid extra for. Colours were not as advertised and on top of that I ordered and paid for a Mother’s Day balloon that never arrived. The flowers arrived at 7:30pm. What a waste. Horrible.
Would not recommend.”
“Absolutely terrible! Save your money and go buy your person flowers somewhere else. They’re very unreliable, they lie about their delivery which might come at midnight no problem after the whole day/celebrations are over. Despite you paying a lot for your order, there’s zero customer service and no one tries to even help or make sure you are satisfied. Happy to say I will never ever use this again. 0/5”
“I placed an order for the MOTHER'S DAY TRADITIONAL DOZEN STEM BOUQUET and selected May 11th as the delivery date. Not sure why I received the flowers a day before as now it has already lose a bit of its freshness. The box that the flowers came in were ripped at the top as well; delivery could have been handled much better. Cupcakes and the balloon were in a good condition though.”
“I was very disappointed in my order I sent for my sister birthday at first everything looked good with my delivery only to find out that they substituted the wine that I originally wanted for something else because they didn't have the one that I wanted . Nobody called me to inform me and let me know to see if there might've been something else that I wanted. not only that after my sister had sent me a picture of her opening her delivery. The flowers were very underwhelming for a flower boutique. I would expect way better quality flowers than sending somebody dead roses. This was just very unacceptable and I was thinking about ordering from them again, due to the slight mishap, but I will never order from them again for the price I paid they did refund me back $9.90 because they didn't have the wine that I actually wanted, which is crazy because I should just asked for a full refund at this point.very very upset”
“If I could give zero stars, I would.
Extremely disappointing experience. My delivery failed due to what the company claimed was an "incorrect address," yet the driver didn’t call the number provided or check with the clearly staffed reception desk.
We received a notification that the delivery attempt was unsuccessful, and within minutes we called to understand what happened. Instead of resolving the issue, we were told they couldn't contact the driver and that my boyfriend would need to either pay another $50 for redelivery or accept a partial refund, minus $50. What kind of service is that?
I DON'T believe the customer is ALWAYS right—but basic courtesy and customer service would have gone a long way. Receiving flowers is typically meant to be a joyful, celebratory moment—not a source of stress and unnecessary drama for both the sender and recipient.
I wish we had read the reviews beforehand—turns out this kind of poor service is a recurring issue. DO NOT ORDER FLOWERS FROM THIS COMPANY!”
“Disappointing experience. My delivery failed due to what the company claimed was an incorrect address, but the issue could have been resolved if the driver had used the contact number provided or simply checked with reception. Their refusal to take responsibility and vague explanation about drivers not making calls was unacceptable.”
“They promise same day delivery, but there is a catch they won't tell you that your delivery might get to you after 11 pm or midnight. Such a waste of money and surprise that I planned”
“Terrible customer service. Their delivery employee did not go through an open door to a staffed concierge desk. Instead I am getting a PARTIAL refund and my friend does not get flowers. I tried to resolve directly but was consistently quoted policy. That is not how you treat customers when your employee failed to do their job.”
“Horrible experience. Delivery person did not attempt to deliver to concierge and then wanted an additional 60$ to re-deliver. They refused to provide a full refund to the sender, and never apologized during multiple email interactions. Such bad service I had to report to better business bureau. I order a LOT of flowers and this is the worst florist I have ever dealt with.”
“Worst experience I have ever had with ordering flowers. Paid premium price for what I believed to be premium product but instead received tulips that were wilted and old and not the colour I ordered or anywhere close to it. Customer service was horrendous and offered excuse after excuse and no help at all. Needless to say I would never EVER order again.”
“★☆☆☆☆ Extremely Disappointed – Do Not Recommend
I ordered a bouquet from Toronto Bloom and was completely let down. Not only did the flowers arrive a day late, but the bouquet looked nothing like the photo on their website — what I received was a dismal, underwhelming bunch that looked thrown together with no care or creativity.
To make matters worse, customer service was terrible. I reached out to express my concerns and got little to no helpful response — no apology, nothing.
This experience was incredibly frustrating and disappointing, especially for a service that claims to deliver high-quality floral arrangements. I will never use Toronto Bloom again and would strongly advise others to look elsewhere”
“I ordered their "Easter Egg Succulent" potted succulents for my daughter for Easter though the item arrived on the wrong date and the vase was a plain rectangular white porcelain vase not the "Easter Egg" rock vase shown on their website. Reaching out to inquire brought a cold legalese response that subsitutions are their prerogative and stating that by ordering from them one is "not entitled to refunds or compensation". In my view this is bait and switch, false advertising and an unfortunately dismissive response to a reasonable complaint. Recommend avoid, patronize businesses that care about their customers.”
“I ordered the Red Vibrancy Box Rose Set from Toronto Blooms for someone very special, and it completely exceeded my expectations! The roses were breathtaking—deep red, velvety, and so fresh they looked like they had just been picked. The elegant box made the whole presentation feel extra luxurious, and when they opened it, their face lit up with pure joy. Ordering was easy, and the delivery was right on time, which made the surprise even better. This wasn’t just a gift; it was a beautiful moment, and I’ll definitely be ordering from Toronto Blooms again!”
“I’ve ordered from Toronto Blooms a few times, and each time the experience has been mostly great. The website is beautifully designed, and I really appreciate the ‘Best Sellers’ option under Flowers Section, which helps when I’m not sure what to choose. For my latest order, I went with Love in Casablanca Mixed Rose Bouquet, and it arrived exactly when promised, looking vibrant and fresh. The flowers were well-packaged which comes in a stunnng arrangement. I did have a small question about their same-day delivery option, so I reached out to customer service via their live chat feature. The response was a little slow, but the agent was very friendly and provided all the info I needed. Overall, I’m happy with the quality of the flowers and the experience, but I’d love to see faster response times for customer service.”
“My experience with Toronto Blooms was mostly positive. I had an issue with an incorrect delivery address, but their team was quick to reach out and resolve it, which I really appreciated. They were responsive and handled the situation with great care. However, the flowers did arrive a day late, which was a bit disappointing. Despite the delay, the arrangement itself was beautiful and fresh, exactly as I had hoped. Overall, the customer service was excellent, and I will definitely consider ordering again in the future, just hoping for a more timely delivery next time.”
“I recently ordered from Toronto Bloom and was really impressed by their selection, especially the roses and mixed rose bouquets. Most prices are below $100, but since they offer free shipping on orders over $100, I decided to purchase one from each section. I went with the Simplistic Elegance Rose and Mums Box Arrangement and the Impeccable Pink Rose Hat Box, and they were exactly what I wanted. The quality and presentation were perfect, earning a solid 5-star rating from me!”
