TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,860 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to oder the correct touch up paint for these guys.”

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Posted 3 years ago

“Order was never delivered after 30 days of being placed. Spoke with two different agents and TouchUp Direct never shipped or applied a refund. I had to open a case in PayPal to get the refund and close the case.”

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Posted 3 years ago

“Website easy to use, order process worked well and it shipped sooner than expected. Thank you for the product, now I have to learn how to apply it.”

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Posted 3 years ago

“Ordering was easy. Waiting for the product so I can touch up my car”

TouchUpDirect 5 star review on 14th January 2021

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Posted 3 years ago

Thanks for the review, you have a beautiful car!

Posted 3 years ago

“Very prompt and helpful service.”

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Posted 3 years ago

“Easy and affordable access to factory match colors”

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Posted 3 years ago

“I love it! Perfect Match!”

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Posted 3 years ago

“Had the factory color, shipped in same day.”

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Posted 3 years ago

“14 days since ordering. No product. Phone gives off a busy signal every time I call. Emailed them several days ago, no respond to that either. Spent $70 for this lesson. So glad I didn't spend more. Should have read the reviews first. Believe my phone number is on a don't answer list. Good luck if you've already ordered. God is watching! Well folks I owe touchupdirect a huge apology. I didn't read the delivery details. My purchase arrived today by my postal service. It was within the time period indicated on their site. I've tried the product according to directions and it works great. Had chipped paint from going threw the car wash. It'll be hand washed from now on. My Genesis looks great again. I highly recommend this company. Again my apologies!”

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Posted 3 years ago

“So far it's been great! Have not received product yet. Expecting soon though.”

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Posted 3 years ago

“I received an email telling me the product shipped Dec. 20. Then received another email on Jan. 6 saying it had been delivered. It is now Jan. 12 and have still not received the shipment. Not a happy customer 😒.”

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Posted 3 years ago

“Order from these guys!!!!! Do no more searching this company is the best”

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Posted 3 years ago

“The customer service is top-tier level and they are very professional and prompt when reply or just answering any questions you may have. The delivery was super quick. It got here in less than 3 business days and I got the standard shipping! Overall, amazing people running an amazing company.”

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Posted 3 years ago

“Extremely responsive and helpful. I ordered and paid and then 30 minutes later my order showed up. Forgot I had previously ordered it. :-) I sent an email asking to cancel my new order and they got back to me the next business day. Got my refund within a couple of days. Highly recommend these guys. And the pain quality is outstanding. You really can’t even tell where I did the pain touch ups!”

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Posted 3 years ago

“The answered my question promptly. I appreciate the customer service!”

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Posted 3 years ago

“I have not received my order yet but the process so far has been excellent.”

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Posted 3 years ago

“Been waiting for a refund for a month, and zero response from emails”

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Posted 3 years ago

Hi Grant, As we have said in Facebook and in your email your card was declined, the payment was not captured. Please check your email.

Posted 3 years ago

“Quick to respond to my question.”

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Posted 3 years ago

“I am very happy with the respond time. Good service. Thank you”

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Posted 3 years ago

“Order delivered promptly. Opened package and it looked like exactly what I was looking for. Started to use and oh my goodness what a lousy product. After thorough shaking the flow was horrible to non-existent and the application tip was rock hard. Was like painting with the wrong end of a chop stick. After spending the appropriate amount of time in applying, reapplying and clearcoat I have a finish that is just horrible. Lumpy because you can't brush it with a chop stick. Extremely disappointed. Would be ok if I could just throw it away, but I have a terrible finish to deal with now.”

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Posted 3 years ago

Hi Jim, Please send in a request and a photo so an agent can get you straightened out, we would love to make this right. -Sam

Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,860 reviews