TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,860 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Get back to me once i have received the product”

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Posted 3 years ago

“I think you should offer shipping tracking on all packages.”

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Posted 3 years ago

“Still haven't received product so I really can't say. They have great HR and response times though”

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Posted 3 years ago

“lol fffghgdh”

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Posted 3 years ago

“It really was user friendly. Thanks”

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Posted 3 years ago

“Had an issue several months after re painting the rear fender of my Vespa, Sam in customer service helped me out by sending me an entire new kit with prep, primer, base coat, and gloss. It was more than enough to re do the project. It was likely that the issue was due to something I had done, but that didn't seem to matter to Sam. He happened to be more concerned with my paint finish on the Vespa turning out the best it can be. I ask...who has customer service like that? TUD is the best in my book hands down! L. Labellarte”

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Posted 3 years ago

“The car shop quoted me a couple thousand dollars to fix the paint scratches ... this cost me $35 :) Thanks!”

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Posted 3 years ago

“It was simple to find my color and identify the application kit that I required. It was very easy to complete my order. Also, I appreciated the first order discount.”

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Posted 3 years ago

“They were very helpful on my shipping inquiry. I did not realize that my order was coming from Asia, I might have been less eager to track my order. But they were very helpful in tracking.”

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Posted 3 years ago

“Mary was very professional and got the answer to my questions. She even gave me return call. Excellent service. Thanks again!”

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Posted 3 years ago

“Was easy to order .Will see how good it is when i get it.”

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Posted 3 years ago

“TouchUpDirect is a very friendly and easy to navigate website. The merchandises are sufficient for different inventory of vehicles. The check out process is simple and straightforward. I am anxious to receive the touch up paint and will try it out.”

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Posted 3 years ago

“Used In The Past. Great Match Of Paint. Works Well. Must Have A Steady Hand.”

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Posted 3 years ago

“So far so good”

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Posted 3 years ago

“Ordering was quick and easy at a reasonable price.”

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Posted 3 years ago

“website order form was easy to follow and easy to make a order”

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Posted 3 years ago

“Within 5 minutes of placing my order, I requested to cancel the order since further investigation of the product led me to believe I needed a different level of product. A day later, was informed that the order had already shipped so I was out of luck.”

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Posted 3 years ago

“Very easy instructions, just follow to get the right color.”

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Posted 3 years ago

“After receiving excellent guidance from one of your people, I order my paint kit and it was shipped the same day!! Excellent!!”

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Posted 3 years ago

“Their customer service and true concern to see you satisfied are second to none. Ive dealt with Sam & Mary, both were incredible. As far as the product goes, the match to my new car, (with a new color this year) is spot on perfect! The full kit has everything you need to complete the task. The only issue I had was my 2nd order. I got the pens and was very unhappy. 1 email and the issue was corrected, replacing the pens with small brush-in- bottles. Didn't even have to return the 1 (out of 2) pens. TouchUpDirect will ALWAYS be my go to for painting needs”

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Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,860 reviews