TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,862 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,862 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company to do business with ...all I can ask is to make the customer service phone# more readily available .... Thanks, H.Berrios”

Helpful Report

Posted 5 years ago

“First, the color match is spot on. Much better than the OEM paint I had previously bought. The USPS had lost my purchase and Touchupdirect promptly sent a replacement via Priority Mail. After receiving the replacement USPS found the original shipment. So I had two. But Touchupdirect said to keep both. Great Customer Service.”

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Posted 5 years ago

“Purchased the paint, primer and clear coat package and worked great, color matched perfect and easy to use just follow the directions. It saved me money by fixing myself instead of going to body paint shop and paying there fees.”

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Posted 5 years ago

“There was a little confusion as my car had a custom paint. TouchUpDirect resolved my issue very quickly. No charge to me and very friendly response.”

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Posted 5 years ago

“Sometimes it take a failure of the process to show the positive aspects of a company. One of the paint bottles was leaking during shipment. When it arrived I contacted the company through the email path. Without hesitation they respinse was sent to me and a replacement order was on its way to me. They did not question me or ask for details beyond what I sent them. I offered to send a photo but that clearly was not needed. I would like to thank the group responsible for customer satisfaction. You guys really know how to support your organization.”

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Posted 5 years ago

“fantastic”

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Posted 5 years ago

“Refund for my purchase and didn't even ask me to return the products. No questions asked.”

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Posted 5 years ago

“Good product for the price. Make sure you check the details of your order as there are many options for purchase. Their return department is great to work with and will aim to please.”

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Posted 5 years ago

“Paint was a perfect match.”

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Posted 5 years ago

“Unfortunately, I could not use the product as my wife sold the car before the paints even shipped, but they were able to cancel the order very quickly and give me a full refund. Great customer service.”

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Posted 5 years ago

“I had a hell of a time trying to find an aerosol spray kit that matched my car. Came across touchupdirect and gave it a shot. This review is not about their product however, although that was very good. I wanted to give praise to their customer service. I am FAR from a professional or even experienced when it comes to touching up or repairing damaged paint. My new car got “gently” rear ended and had some small scratches and dings. My 1st attempt at fixing it went poorly because I’m a dope who can’t read directions. I mixed up the base coat and mid coat for my tri color paint. By the time I’d figured out what I was doing wrong it was too late. I called customer service and was helped by a young woman named “Sam.” I explained the situation and not only did she send me a couple new cans of paint for no charge, but she explained to me how to remove the paint I’d applied incorrectly and gave me tips on how to reapply. People usually only contact management or bosses to complain, but I sincerely hope they read this review and show their appreciation to this customer service person, because they’ve earned you a customer for life!”

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Posted 5 years ago

Adam, Thank you so much for the detailed feedback. Sam is an outstanding team member, so it doesn't surprise me that she was able to earn your praise. We shared your review in one of our regular team meetings and she was delighted to hear about it. We are all thrilled about your experience, so thank you again for sharing! Lonnie T - COO

Posted 5 years ago

“Great service and accurate products with car model”

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Posted 5 years ago

“Response to my questions were quickly answered and very informative.”

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Posted 5 years ago

“Customer service was excellent. I received the wrong color and they sent a replacement as soon as the correct color was decided.”

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Posted 5 years ago

“It worked so well that you can barely see the scratch. Great product.”

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Posted 5 years ago

“Could use a little bit better instructions”

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Posted 5 years ago

“Experience very quick response time from customer support. Received a full refund for my product after realizing that I had not ordered enough to cover the damage on my car.”

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Posted 5 years ago

“Very apologetic for the mix up and offered to replace the order right away.”

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Posted 5 years ago

“A little difficult to use to obtain a smooth finish. Finished product looks like you've painted with a paint-bruch...which is exactly what you're doing. Primer touch pad didn't load primer but otherwise all other were good. Wish there were insturctions on obtaining a smooth finish.”

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Posted 5 years ago

“I ordered the three set touch-up (primer, paint, clear coat). The primer was hardened and solid. Neither end could be used. Total rip-off”

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Posted 5 years ago

Hello, Thank you for taking the time to provide feedback. I'm sorry to hear about the issue with our product. It's very strang the primer wasn't working, I'm not sure why it would have arrived like that. I've forwarded this case to our customer support team, so you should expect someone to reach out soon. In the meantime, if you have any questions please feel free to contact us. Phone: 855-600-8160 Email: Help@touchupdirect.com Thank you,

Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,862 reviews