TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,860 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good site, easy to use”

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Posted 3 years ago

We're glad to hear the site was easy to use! 😎

Posted 3 years ago

“Very responsive, helpful, nothing was a problem.”

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Posted 3 years ago

“Easy simple good Thanks”

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Posted 3 years ago

That's what we aim for, thanks Dieter!

Posted 3 years ago

“Ok!!!!!!!!!!!!!”

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Posted 3 years ago

“I found what I needed”

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Posted 3 years ago

“Received email saying my order has shipped on 12-30-20. Received email stating my order is "getting ready" to ship on 12-31-20. In the email that says item has shipped, when I clicked on the link to tell me "the status of my order", it says I haven't placed any orders!?!?”

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Posted 3 years ago

Hi Shawn, Thanks for letting us know, sadly the holidays delayed all packages. Your order was marked as delivered, please let us know if you have not received it. Take care!

Posted 3 years ago

“Sam got back to me and made sure my order was shipped. Looking forward to receiving it soon!”

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Posted 3 years ago

That's great, if you have any problems let us know! 😊

Posted 3 years ago

“Perfect color match for my B39 BMW (following the directions is crucial). The pen and brush combo served all my needs. Shipping was quick and the support was helpful.”

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Posted 3 years ago

“Don't know haven't recieved it yet”

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Posted 3 years ago

“You need more description on your products for example how to you it or explain what it is i am buying”

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Posted 3 years ago

“Always willing to answer questions.”

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Posted 3 years ago

“The process was simple and straight forward, thanks.”

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Posted 3 years ago

“I will let you know after I use your product will be more than glad to take the survey”

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Posted 3 years ago

“You just look at my paint job and chips thank you for the paint”

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Posted 3 years ago

“Excellent, easy to use website. Better than going to my dealership which is 400 miles away. Also, listed everything I needed and include it in kit.”

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Posted 3 years ago

“2 of 3 brushes in the kit had a split in the plastic tube that the fibers fit in. This caused half of the fibers to stick out perpendicular to the other half. Made it impossible to fit back in the bottle without splatter and drips.”

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Posted 3 years ago

“Thanks , I was offered a code for 20% off but when I was checking out there was no where to input !! Alll and all I look forward to getting my paint and hope it’s the correct color”

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Posted 3 years ago

“Site was very simple to navigate. Its pretty obvious this is more geared towards the DIY'er however they ha e what anyone might need. Its a little more expensive than just ur simple color matched pen however O feel like u get what u pay for in this world. Even for any shop to even fix a tiny chip itd be hundreds (ur getting what u pay for there as well) why not take a stab at trying to rectify it urself esp if ur deductible is 500 or something ur basically paying out of pocket for anything minor anyway. Alot of shop sub out small jobs to a guy who prob learned on his/her own thru trial an error. If u wanna take a run at it but not ur own car, go to a junk yard n find (hopefully the same vehicle) if not something the same paint cade, if u cant find that then something close n rip the gas door off of it and scratch or nik or chip it n try ur hand at fixing that first. Always a good option. I think itd be cool for companies to sell color matched pieces of sheet metal and u describe the damage u want on it and then they send u it with ur paint kit and try to fix that first and realize ur mistaked if any on that. Its really not rocket science its just paint. Generally speaking anything will look better than a giant dent with missing paint or a nice chip of paint missing (my tacoma in super white which is a very common occurence). Good luck and have fun trying to do ur own work, its called sweat equity in a house, a car is not much different.”

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Posted 3 years ago

“Thanks for taking care of my issue”

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Posted 3 years ago

“Shipped the same day as ordered.”

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Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,860 reviews