TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,863 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,863 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website, poor quality paint. Only reason I'm buying your product again is because I'm halfway through a job and don't want to use two different brands. Paint has lots of orange peal and clear coat often cracks even after proper preparation. Will not buy again, and would recommend that other do not use your paint”

Helpful Report

Posted 8 years ago

“Color does not match swatch shown online.Not even close. Color was Blace Red for a 74 MGB which is shown online as orange which is what I wanted. It is way more red than orange”

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Posted 8 years ago

“drop downs are slow and awkward when making a second entry, vehicle type box does not reset”

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Posted 8 years ago

“color is not even a close match, autozone would have been better. really sucked so bad not even worth contacting customer service. go to for rite this place sucks.”

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Posted 8 years ago

“hnfsha”

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Posted 8 years ago

“I contacted customer support inquiring about the quantity of product that would be required for my project. After 2 attempts, I received 2 different emails, with different answers. I later ordered enough product to repaint the roof, hood, and trunk lid on my 2008 Subaru Legacy (paint code from vehicle provided with order). The product was delivered well within the expected time. I carefully read the instructions provided with the product, and also of the instructions that were posted on their website. I used the test strips as directed, and compare those to the paint on the car. I noticed a little different in the shade, but I discounted that on the test strip material vs. the actual car material and the age of the paint. I had a perfect day for the application (upper 60s - low 70s), and began the painting process. I applied 3 coats of base (spray action from cans was not always consistent), and 2 coats of clear coat on the roof. I waited 2 hours, and then removed the masking tape and found that the color DID NOT match the factory color. I have since contacted customer service with a picture of the contrasting colors and requested a refund. I received an initial reply the same day of my message that requested a picture of the paint code label from the car. I promptly provided this information, and have not heard from them since (2 days ago).”

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Posted 8 years ago

“The color of the first order did not match. When I contacted customer service I was told that my order could not be returned and to contact my local dealer for an accurate color code.”

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Posted 8 years ago

“No chat available. No return information on website. Customer service not easy to contact”

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Posted 8 years ago

“t”

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Posted 8 years ago

“Paint did not match. Was instructed to apply clear and check. Was sent gloss clear. This is a mat finish.”

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Posted 8 years ago

“One of the worst touch up oroducts I have used. I followed your directions to a T and gave it extra time to dry, when I went to clear coat the paint it wiped off. I cleared the area of all wax, excess paint and applied. The primer went great but the paint seems to be junk.”

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Posted 8 years ago

“Paint is not adhering to touch up spot on vehicle”

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Posted 8 years ago

“website was acting very strange while trying to order. took twice as long as should have”

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Posted 8 years ago

“Color didn't match”

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Posted 8 years ago

“Unclear pricing. Displayed price doubles when you go to cart. I'm sure the reason is in the fine print, but if you want to please customers be transparent.”

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Posted 8 years ago

“Site responded very slowly”

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Posted 8 years ago

“Hello I received the touch paint in a decent time. The paint matched pretty good but when i went to use the clear coat the brushes bristles were unusable. Some bristles were bent which made for a terrible stroke when used.”

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Posted 8 years ago

“I used the website to match the color of the paint with my car but I always get the wrong one.”

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Posted 8 years ago

“Sucks did't do the job.”

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Posted 8 years ago

“The color does not match my car's color!”

Helpful Report

Posted 8 years ago

TouchUpDirect is rated 4.6 based on 13,863 reviews