TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,860 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The one place that has exactly what you need to get your car back to looking like new”

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Posted 3 years ago

“website was clear and easy to use......hopefully the touch up process is too! =)”

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Posted 3 years ago

“Fast response, communicate right away..”

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Posted 3 years ago

“It was very easy to order, it appeared you have my color ready to go. The package arrived today which is in very good time. I’ll try it tomorrow and see how the color matches.”

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Posted 3 years ago

“Colors were available at reasonable prices”

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Posted 3 years ago

“I scheduled my car to be detailed and have a hydrophobic coating applied. The detail shop scheduled a date for 3/8 and said that I should get a vial of touch-up paint so he fix a couple of chips as it would not be possible after the coating. On 3/2 I ordered paint for my car as well as my wife's Jeep which will be done on 3/15. I paid for 2-3 day shipping to ensure it would be here in time. Tonight is 3/10 and it still isn't here. When I ordered it indicated I would get an email with tracking. Well I got a shipment notice on 3/2 with no tracking information. I called on 3/9 to check on it and was told it was shipped but had been mishandled and sent to the wrong state but that was on it's way back. Phone support was not helpful and there was not even an offer to refund expedited shipping charge. There seemed to be no concern over the issue. Had tracking information been provided I would have known it was not going to get here and could have ordered somewhere else. Definitely not satisfied. I have three more vehicles to have detailed but will go to the dealer from now on. Dealer is a few dollars more but they have it when they say they will. Unfortunately for me the Heron White paint for my car is not common and takes the dealer a couple of days to get. I don't often write reviews and only do so when the product and/or the service is terrible. I can't speak to the product as I still don't have. Service is terrible and service is the thing that you have to be good at.”

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Posted 3 years ago

“Slow shipping”

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Posted 3 years ago

“I called 2819466428 and my paint got to me so fast Great people, great product. I missed a promo discount on my original order but they retroactively applied the discount. Much appreciated. Five stars.”

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Posted 3 years ago

“I have a 2014 Dodge Challenger R/T shaker edition #1956 of 2000. I went to O'reillys, Auto Zone and Advanced auto parts looking for the touch up paint for my car. I was told it's discontinued and i can't get it. My advice is don't bother wasting you gas and getting disappointed trying to find the paint color you need when you can drive home and get it very quickly from TouchUpDirect. I will never buy paint from a retail parts store again.”

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Posted 3 years ago

“Very simple and easy process for ordering touch up paint”

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Posted 3 years ago

“Ordering was easy !!!! Thanks”

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Posted 3 years ago

“Customer service was very transparent and quick to respond. Best interaction with a support team I’ve had.”

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Posted 3 years ago

“Great people, great product. I missed a promo discount on my original order but they retroactively applied the discount. Much appreciated. Five stars.”

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Posted 3 years ago

“I'll have more to add once I get to use the paint. But I was disappointed that my forst time order had no discount applied. Also, why is it that of all the on-line paint stores i found, you're the on;y one charging for shipping on every order? If you really want customers, new customers, and repeat customers, at least ship for free.”

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Posted 3 years ago

“Was very good.”

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Posted 3 years ago

“Thanks for working hard to find my correct color match .”

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Posted 3 years ago

“The site was extremely easy to use, it found my color for me with a few easy questions, and the price is very good compared to others.”

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Posted 3 years ago

“Was quick and easy to find the color for my Honda 2016 CRV.”

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Posted 3 years ago

“Website was easy to use and find the colors I needed.”

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Posted 3 years ago

“Slowest delivery, live in Texas, product late so far two weeks, they claim you can pay for quicker delivery, thats stupid, use a bit of real class and insure your clients get the best for there money, not donkey slow DHL!!!!!! DONT HOLD YOUR BREATH WAITING FOR THIS PRODUCT TO GET TO YOU!!!”

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Posted 3 years ago

When a customer selects the 14 day delivery method that means it can take 14 days to deliver your package, if you want the package sooner select a quicker shipping method. It's pretty simple! :)

Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,860 reviews