Towbars Australia Reviews

Name: Towbars Australia
Address: 84, Lear Jet Drive, 84, Lear Jet Drive, Caboolture
Rating: 4.62

4.6 Rating 401 Reviews

92 %

of reviewers recommend Towbars Australia

4.6

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

5495 2128

Email:

sales@towbarsaustralia.com.au

Location:

84, Lear Jet Drive,
84, Lear Jet Drive
Caboolture
4510

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't fault Towbars Australia. My towbar arrived in Melbourne in just two working days, which was great. The instruictions are super detailed making it very easy to fit. I'm a competant home handyman and I had no issues at all. If you enjoy tinkering and doing stuff yourself, this is a great project to have a crack at. Next step is to do the wiring for the trailer plug. Once again the instructions are super thorough, so I can't see any major problems.”

Helpful Report

Posted 5 months ago

Dear James,Thank you so much for your outstanding 5-star rating of Towbars Australia! We are thrilled to hear that your towbar arrived in Melbourne within just two working days. We pride ourselves on our efficient delivery service, and it's fantastic to know that we met your expectations. We're glad to hear that our super detailed instructions made it easy for you to fit the towbar. As a competent home handyman, it's fantastic that you had no issues at all. We appreciate your enthusiasm for tinkering and doing things yourself, and we totally agree that this is a great project to take on. Also, we're pleased to know that you found our instructions for wiring the trailer plug to be super thorough. Rest assured, we're confident that you won't encounter any major problems. Once again, thank you for your kind words and for choosing Towbars Australia. We greatly appreciate your support and hope to serve you even better in the future. Best regards, The Towbars Australia Team

Posted 5 months ago

“Quality and delivery was great. I think however the website downloadable fitting instructions and the instructions that came with the unit need to be the same. I needed to refer to online for torque settings and instructions with the unit for the rest. There were errors in number of fittings needed to remove to prepare for installation, and cutting size of existing bumper was insufficient. In the end, good finish.”

Helpful Report

(Caboolture, 4510) - Posted 1 week ago

Hi there, Thank you for your review and for highlighting both the positive aspects and the areas for improvement. We're glad to hear that you were satisfied with the quality and delivery of your towbar. We apologize for the discrepancies between the downloadable fitting instructions and those provided with the unit. We understand how important clear and consistent instructions are for a smooth installation process, and we appreciate your feedback regarding the torque settings and fitting numbers. Your comments will help us make the necessary adjustments. If you have any further questions or need assistance, please feel free to reach out. We’re here to help! Thank you for choosing Towbars Australia! Best regards, Towbars Australia

Posted 6 days ago

“Towbar was not available when I ordered it. Was informed it would be delivered early January, and it was. Good communication and good service. Highly recommend...Dave Cook”

Helpful Report

(Caboolture, 4510) - Posted 1 week ago

Hi David, I'm so pleased to hear that our communication was spot on and the item was received at the ETA given. Many Thanks Towbars Australia

Posted 1 week ago

“Send out your review form still waiting on the towbar Taking forever to come to Perth”

Helpful Report

(Caboolture, 4510) - Posted 1 week ago

Hi Greg, I know we spoke on the phone yesterday. Our apologies again for the delay. Towbars Australia

Posted 1 week ago

“Prompt reliable service!”

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(Caboolture, 4510) - Posted 1 week ago

Hi Mike, Thank you for your 5-star review! We're glad to hear that you experienced prompt and reliable service from us. Your support means a lot to our team, and we strive to maintain that level of service for all our customers. If there's anything else we can assist you with, feel free to reach out. Thanks for choosing Towbars Australia!

Posted 1 week ago

“The transaction itself was smooth. The support stuff was helpful. The correct kit was ordered. My car mechanic installed the towbar in my VW Golf Wagon MK7.5 2017. He found two problems: 1. The 7-pin connection socket has a plate with two threaded bolts welded to it with which you fix the socket to the car. The problem is that the socket case is so wide that it obstructs the nuts that should go on the threaded bolts. Obviously there is a mismatch here. There is no easy fix for this one. 2. The instruction specifying which cable should be connected where is incorrect. The lights did not work correctly. My mechanic had to resort to time consuming process of swapping the cables to find the right combination. I had to pay for his time of course. So, two problems with the product.”

Helpful Report

(Caboolture, 4510) - Posted 1 month ago

Hi Krzysztof, Thank you for taking the time to share your feedback with us. We’re glad to hear that your transaction was smooth and that our support staff were helpful in your experience. We sincerely apologize for the issues your mechanic encountered during the installation. It’s disappointing to learn about the mismatched socket case and the incorrect wiring instructions. We understand how frustrating that must have been, especially with the extra time it required to resolve. Your insights are invaluable, and we will be looking into these matters to improve our products for all our customers. If you need any assistance or have any further questions, please don’t hesitate to reach out to us. Thanks for choosing Towbars Australia, and we appreciate your understanding!

Posted 1 month ago

“Great product, great price and very quick delivery. Well done.”

Helpful Report

(Caboolture, 4510) - Posted 1 month ago

“Ordered a towbar late on a Monday and it was at my door by Thursday morning. The kit came with everything needed and full instructions for installation. Very happy with the service and product. Would highly recommend”

Helpful Report

(Caboolture, 4510) - Posted 1 month ago

Hi Melissa, Thank you for the fantastic 5-star review! We're thrilled to hear that your towbar arrived promptly and that the kit had everything you needed along with clear installation instructions. Your recommendation means the world to us, and we're delighted to know that you are happy with both our service and product. If you have any more questions or need assistance in the future, don’t hesitate to reach out! Thanks for choosing Towbars Australia!

Posted 1 month ago

“Best fit & s o l i d !!!”

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(Caboolture, 4510) - Posted 1 month ago

Hi Gary, Thanks for the fantastic 5-star review! We're thrilled to hear that you found the fit to be the best and the quality solid. Your satisfaction is our priority, and your feedback truly motivates our team to continue delivering great products. If you have any questions or need assistance in the future, feel free to reach out! Thanks for being a part of the Towbars Australia family!

Posted 1 month ago

“Finding the product specific product I needed for my make and model was easy. Delivery was quick. Item was simple to install.”

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(Caboolture, 4510) - Posted 1 month ago

Hi Mitchell, Thank you for your amazing 5-star review! We’re delighted to hear that you found it easy to locate the specific product you needed and that the delivery was quick. We also appreciate the feedback on the installation process being simple. Your satisfaction is what drives us, and it’s great to know we met your expectations. If you have any further questions or need assistance in the future, don’t hesitate to get in touch! Thanks for choosing Towbars Australia!

Posted 1 month ago

“Very quick service. Items sent were packaged well.”

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