TOWER London Reviews

Name: TOWER London
Rating: 1.63

1.6 Rating 59 Reviews

15 %

of reviewers recommend TOWER London

Company Reviews

Questions

Metrics

1.6

Based on 59 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how TOWER London made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TOWER London 1 star review on 27th September 2022

Anonymous

TOWER London 1 star review on 30th April 2022

Anonymous

TOWER London 1 star review on 22nd February 2022

Ian Nolan

TOWER London 1 star review on 14th April 2021

Nadine

TOWER London 1 star review on 27th March 2021

Charlene

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My shoes took 6 days to arrive after paying extra for next day delivery. The Tower staff I managed to actually speak to after emailing, using online chat and continually phoning couldn't care less and were very unhelpful. Please do not buy from Tower, they are a terrible company to deal with.”

Helpful Report

Posted 2 years ago

“Terrible experience. Aggressive selling and no customer care”

Helpful Report

Posted 2 years ago

“I am waiting for my order for 13th days and still didn’t arrive yet! They told me that it got lost on the way ! I suggest you to not order from this site! ⛔️👎”

Helpful Report

Posted 2 years ago

“I was terrified after i purchased $190 worth of shoes (3 pairs) and THEN read reviews stating customers received used shoes, fake shoes, and return issues. I received 3 authentic and perfect shoes within a few days of ordering so needless to say, I am thrilled. And I live in California.”

Helpful Report

Posted 2 years ago

“Bought this fila women trainers, arrived almost next day , in size a bit smaller but wouldn’t complain, but the quality it extremely bad , you can all the ugly glue around the sole , it doesn’t look genuine trainers , I have original Fila the same trainers but in white colour and I compared there is a massive difference. Tower London shoes sells fake products !!! Never ever from this company . I’ll keep that shoes for work until the file will come out probably in the couple of days . The reason I bought from this website due to not having my 5.5 uk size in other stores . And I’m afraid to refund it as previously other customers mentioned they may not refund at all .”

Helpful Report

Posted 2 years ago

“This has been the single worst experience I’ve encountered purchasing anything online. I ordered Doc Martins boots, they not only arrived ridiculously late but were 3 sizes too small. Assuming this was an honest mistake I contacted the company, sent photos and went to the post office to return. Once I got there I noticed the box didn’t have the right returns info. So I called Tower Londons customer service line only to be met with rude, unhelpful and all around condescending staff. After a long and arduous process, a collection was arranged at my house. I waited 4 hrs later than the time booked, then the courier refused to collect, again because of a lack of returns info. This went on for another four collections. I called and emailed multiple times and was ignored. When I finally got through they asked me to pay for a collection which I refused. This went on for 2 weeks until they finally agreed to send another courier without charging me for the return. Now, two months later they claim to have lost the return and are not only refusing to pay me the money I paid for the incorrect shoes but they’re completely ignoring me. At a loss I contacted Doctor Martins directly and they informed me this wasn't new and that there isn't anything they can do as it's a private contract with Tower London and not Doctor Martins. I’ve been lead around endless circles and am now being ignored while the company hold my money. So unless you want to be stressed, insulted and out of pocket, avoid using this company at all costs.”

Helpful Report

Posted 2 years ago

“I would give zero stars if possible. Not selling legit items, I bought Dr Martens that cost £133 and they turned my socks/feet black after wearing the shoes for an hour. Boycott at all costs.”

Helpful Report

Posted 2 years ago

“I offered you a chance to make things right . You sold me a pair of boots just over 2 months ago and they became unstitched . You told me that was wear and tear . Please excuse me for not reading the “May not last 3 months on the box” I have cut my losses And purchased for another retailer and manufacturer . Very disappointed”

Helpful Report

Posted 2 years ago

“Should be zero stars option. They are not selling legit items. They sent Barbour boots seconds - one was much tighter than the other. Sent back and they offered no refund or replacement and sent them back to me! Useless company, bunch of cowboys. Do not buy from here unless you want seconds.”

Helpful Report

Posted 2 years ago

“Awful company ordered 11th Dec and website says guaranteed Christmas delivery order by 19th Dec. Taken money but no order and no response to my 3 emails- do not use this company I wish I’d read reviews first like I normally do”

Helpful Report

Posted 3 years ago

“Disgusting company ...DO NOT USE. ORDER NEVER TURNED UP NO REPLY TO EMAILS JOKE TOOK MY MONEY STRAIGHT AWAY 🙃”

Helpful Report

Posted 3 years ago

“Totally agree with all shaming reviews on here. This company is literally a joke. No reply to emails, no reply to Instagram, how can they still be in business??? They take payment immediately and then do absolutely nothing. Thanks to Tower London for causing extra stress at Christmas. Total joke.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting customer service parcel ordered 2nd December for my daughters Christmas present and lost in transit can’t get hold of anyone to get answers !!! Don’t order from them”

Helpful Report

Posted 3 years ago

“Do not use this company. Do not send our your orders and ignore every contact messages on every social media platform and emails too. Joke of a company”

Helpful Report

Posted 3 years ago

“Do not use. Ordered shoes in November 3-5 days delivery. 19th December still not dispatched and just generic reply’s to emails that they never reply to. Go elsewhere.”

Helpful Report

Posted 3 years ago

“Shocking customer service. 21 days and still waiting for correct shoes. No answer on phone ever and they don't reply to mails. Will be seeking legal action about 30days. AVOID!”

Helpful Report

Posted 3 years ago

“The most awful company to deal with ! Automated response to emails never answer the question and to date still have not received boots which were ordered ten days ago ! Do not buy from this company !”

Helpful Report

Posted 3 years ago

“Was sent the wrong style of shoe in the wrong size. I also resent having to pay using Moona. I'm dreading the process of returning the wrong shoes, based on other reviews of their customer service.”

Helpful Report

Posted 3 years ago

“Awful customer service...even if it's a few £ cheaper on their site, buy from somewhere else and save yourself the hassle.”

Helpful Report

Posted 3 years ago

“Ordered online - 3-5 days deliver. 8 days later no communication, nothing. Chased up on the chat and told still awaiting the warehouse to dispatch. I will be contacted when this happens. Asked when and they have no idea. Thought I better read the latests reviews and have now asked Mastercard to refund me as these guys are just SCAMMERS. Don't shop here - these is not a professional company with poor customer service. DO read the other reviews though as it makes for very interesting reading.”

Helpful Report

Posted 3 years ago

TOWER London is rated 1.6 based on 59 reviews