toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,190 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an issue putting the discount code in so was charged full price. I emailed toxicfox to let them know about the issue and they responded promptly confirming that they would apply the code and reimburse me. Fantastic customer service! Thank you so much!”

Helpful Report

Posted 7 years ago

Hello Sian, Thank you for your feedback and we look forward to hearing from you again in the future x

Posted 7 years ago

“Problem with first purchase but was rectified immediately to our satisfaction.”

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Posted 7 years ago

“Excellent craftsmanship and excellent customer service!”

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Posted 7 years ago

“My Mum Loves her new towel!!!”

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Posted 7 years ago

Hello Hayley, Thank you for the brilliant picture! Glad your mum loves it! Best wishes The Customer service team x

Posted 7 years ago

“Emma was very quick in answering my Email and she provided excellent customer service.”

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Posted 7 years ago

“I made an order and on it's arrival one of the items was missing. After talking to a lovely lady called Emma over email, the missing item was soon dispatched. However, thanks to Hermes not delivering the item (despite saying they had - a cup is not going to fit through a letter box) I was soon back chatting to Emma who kindly organised a replacement and a change of delivery address. A++ service xx”

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Posted 7 years ago

“answered my concern almost immediately (wasn't a complaint I hasten to add) and has left my extremely lucky niece VERY happy”

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Posted 7 years ago

“Very poor customer service. Ordered passport cover sent to me twice with wrong hair colour. Waited over a month for third and still hasnt arrived. Contacted them numerous times and today was told it must be lost in post would you like a refund. Obviously no communication and after product been incorrect twice you would think they would put little effort into ensuring customer is happy third time round. Do not order from this company........”

Helpful Report

Posted 7 years ago

Good Morning Danielle Thank you for taking the time to leave us some feedback. After reviewing your order I would like to offer my sincerest apologies if you feel we have let you down. After looking at the details we have sent this order to you 3 times with the third, unfortunately, being lost in the post. The first 2 have had an incorrect hair colour, this was due to a technical fault which I personally worked through with our tech team and the unfortunate circumstance is, our delivery partner has lost the correct case in the post. As you requested we have now refunded you the full amount for this. The 2 incorrect covers you have kept I have decided we will not be asking you to return them, as the fault has been identified and we certainly do not want to inconvenience this unfortunate matter any further. Please again accept my sincerest apologies for the experience you have had with Toxic Fox. Kind Regards Lee Rowley Customer Service Manager

Posted 7 years ago

“Had a reply to my email within an hour. Offered a resolution for my problem immediately. Received my replacement item 2-3 days later. Couldn't ask for more.”

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Posted 7 years ago

“Great customer service and a quick response to a customer problem”

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Posted 7 years ago

“avoid this company!!! ordered a gift for friend's wedding but the item didn't not arrive! very sad, waiting almost 4 weeks for nothing! no wedding gift! luckily i got my refund back.”

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Posted 7 years ago

Good Morning Thank you for taking the time to leave us some feedback. Having looked into the details we have been provided I am unable to locate your order, which means I can't give you a reason as to why this has happened. What I can give you is an apology, here at Toxic Fox we believe every single customer is as important as each other whether they shop once or 100 times, and if we have let you down then I sincerely apologise for that. If you would like to discuss this further then please email info@toxicfox.co.uk Kind regards Lee Rowley Customer Service Manager

Posted 7 years ago

“After receiving an incorrect item, the replacement item was sent out on the same day after receiving the most excellent customer service I have experienced in a long time”

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Posted 7 years ago

“Excellent choice for different presents, something that little bit different.”

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Posted 7 years ago

“I mailed to chase up a delivery and received excellent service from Emma Browne who dealt with my query professionally and efficiently. I will certainly buy from your site in future. I received my 2 items ( suit case and passport cover ) and they are both outstanding....many thanks ( especially to Emma! )”

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Posted 7 years ago

“I was brought a WONDERMUM mug by my husband and children which I love but the character was slightly blurred. Got in contact with customer service and Emma Browne was great. She arranged a replacement right away. Very happy! Great service x”

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Posted 7 years ago

“Passport cover I ordered was of very poor quality I asked for a name to be printed on the front and the name wasn’t central very disappointed indeed bought for a birthday present and I was unable to give it due to it looking very cheaply done”

Helpful Report

Posted 7 years ago

Good Morning Sharon Thank you for taking the time to leave us some feedback. Having reviewed your order I can see the disappointment you have expressed to my team. In terms of our products both as the customer service manager and a customer of Toxic Fox I stand by the quality of the products and the materials used, we do however fully accept our customers feedback about our products, so this feedback has been passed on to the product development team. Please accept my apologies for the experience you feel you have had. Now I am aware that a goodwill gesture was agreed with my colleague, so when you are ready to order please email the team at info@toxicfox.co.uk Kind Regards Lee Rowley Customer services manager.

Posted 7 years ago

“Ordered jute bag and towel jute bag arrived no towel contacted you about issues 2 weeks ago told towel would be dispatched only no towel or email to confirm anything so not best pleased towe was for my wife to take on holiday”

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Posted 7 years ago

Good Afternoon Lee Thank you for taking the time to leave us some feedback. I have reviewed your order and can see this towel has been sent twice. If this has not come through please can you contact customer services at info@toxicfox.co.uk as a matter of urgency so we can have a resolution put in place ASAP. Kind Regards Lee Rowley Customer services manager

Posted 7 years ago

“Initially we recieved a great response from the customer service team, but unfortunately production didn't follow instructions well. We asked if the 01 on the child's jersey & shorts on the sports outfit we chose for our daughters bag could be changed to a number 4 as this is her football number. We were told yes, but when the bag arrived, it was 01. Very disappointing really”

Helpful Report

Posted 7 years ago

Good Afternoon Darren Thank you for taking the time to leave us some feedback. I have reviewed your order and can see that a mistake was made after we agreed to have a special request done. As you have rightly pointed out there has been a breakdown in communication and as the customer services manager I take full responsibility for and for that I offer my sincerest apologies. Now I can see we received an email from yourself advising of the issue and you have had a request to send imagery of what you have received, this has been requested but to date not received. I would be more than happy to have a resolution put in place ASAP if you can contact the customer service team at info@toxicfox.co.uk with the image of the incorrect item. Kind Regards Lee Rowley Customer Services Manager

Posted 7 years ago

“Excellent response and help.”

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Posted 7 years ago

“I ordered a suitcase on Monday for my daughters birthday and it turned up on Thursday - personalised and fantastic!!! Superb product, good quality and excellent service. My daughter loved it!”

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Posted 7 years ago

toxicfox.co.uk is rated 3.7 based on 1,190 reviews