toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,190 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

Write Your review

Tell us how toxicfox.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered a bag and many phone cases and I love them all. The quality is always brilliant and postage is very quick considering they are personalised items.”

Helpful Report

Posted 7 years ago

“All products are personalised to perfection and make such a super chic gift for myself or friends and family. Very fast delivery too in good safe packaging.”

Helpful Report

Posted 7 years ago

“Emma Browne dealt with my issue and I am pleased to say she was fantastic throughout. She understood the issue I had and resolved it immediately without any deliberation. She is an asset to the team there and although my original order was not acceptable, the quality and sincerity of Emma in dealing with it would make me come back again without any reservation.”

Helpful Report

Posted 7 years ago

“Awful customer service. never use this website.”

Helpful Report

Posted 7 years ago

Good Evening Charlotte Thank you for taking the time to leave us some feedback i have responded to your review directly below this one and have copied the reply again for you. Good evening Charlotte Thank you for taking your time to leave us some feedback I'm very sorry to hear you are not happy with the level of service you are receiving. As I explained in our phone conversation we can only ever offer estimated delivery dates this is due to the nature of the product being hand crafted by an artist. Your item has been dispatched and will be with you shortly and as this is personalised we can't accept returns. I would still like to try and offer a resolution please feel free to email info@toxicfox.co.uk to speak to me direct. Kind Regards Lee Rowley Customer Service manager.

Posted 7 years ago

“Ordered on the 4th of May. Its now the 25th and still haven't received it. Sent an email enquirying, reply. rang three times, no one answered. not impressed at all.”

Helpful Report

Posted 7 years ago

Good evening Charlotte Thank you for taking your time to leave us some feedback I'm very sorry to hear you are not happy with the level of service you are receiving. As I explained in our phone conversation we can only ever offer estimated delivery dates this is due to the nature of the product being hand crafted by an artist. Your item has been dispatched and will be with you shortly and as this is personalised we can't accept returns. I would still like to try and offer a resolution please feel free to email info@toxicfox.co.uk to speak to me direct. Kind Regards Lee Rowley Customer Service manager.

Posted 7 years ago

“They went above and beyond to correct an order that I had placed incorrectly at no extra charge. Brilliant service and quick responses to my emails”

Helpful Report

Posted 7 years ago

“Bought a bag for my sisters hen party, it arrived pretty quick but it was the wrong bag and looked nothing like the one I had ordered. I sent an email to customer service and spoke with Emma Browne who was very helpful and got the correct bag sent out to me the next day. The bag has now arrived with me so fingers crossed she will be happy with it on the day. Thank you for all of your help :)”

Helpful Report

Posted 7 years ago

“Fabulous item. Fabulous Customer Service, would definitely recommend and buy from you again.”

Helpful Report

Posted 7 years ago

“Fabulous customer support. Special thank you to Lee Rowley and Asha who made it possible for my daughter to receive her bag in time for holiday. Will defo use this company again.”

Helpful Report

Posted 7 years ago

“Excellent service, prompt and efficient, Sarah Ryan”

Helpful Report

Posted 7 years ago

“All purchases from here has been amazing both for gifts and myself. Personalised gifts are my favourite and theres so much choice! Emma from customer services was outstanding when asked for help with a delivery being fast tracked for a special occasion. Would reccomend this site to everyone& anyone!”

Helpful Report

Posted 7 years ago

“Art work on bag fantastic but quality of bag dreadful I've got a stronger one from Tesco that cost £1.50.”

Helpful Report

Posted 7 years ago

Good Afternoon Thank you for taking the time to leave us some feedback, if you are having any concerns regarding the quality of your purchase please can you email our customer service team at info@toxicfox.co.uk Kind Regards Lee Rowley Customer Service Manager

Posted 7 years ago

“Very happy with your service and a big thank you to asha who expressed my order as I didn't realise I wouldn't of had it in time for holiday. Thank you 😃”

Helpful Report

Posted 7 years ago

“Sending a replacement for a phone case not printed correct”

Helpful Report

Posted 7 years ago

“I am a veru unhappy customer I am shocked that the quailty of my bag. I have used it only 6 times and it is ripped down the sides the stiching has came away. very poor from this company it was a gift so I cant really complain. However i will not be able to recommend this site for gifts!”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we would ask that you contact the customer service team on 0843 123 1234 or info@toxicfox.co.uk to discuss this further as we may be able to help you with regards to this complaint. Many thanks

Posted 7 years ago

“I gift for my daughter a jute teen claireabella bag! oh my gosh the material was cheap fell apart within serveral weeks. can not be used again fit fot the bin. After complaing to toxicfox the only suggestion was you can buy another one a reduced price REALLY! Sad thing is my daugher told all her friends about this site feel sorry when they have used their bags a few times. Shocking poor quality and not cheap!!!”

Helpful Report

Posted 7 years ago

Good Afternoon Claire Thank you for taking the time to leave us some feedback. Whether its 1 star or 5 star we use this information to try and improve our service. Please accept our apologies if you feel the service has not been satisfactory, we always endeavour to meet our customers needs wherever possible. You have emailed me this morning and I have emailed you back requesting further information regarding this issue so that we can have this resolved for you. As of yet I am yet to receive the information. I have advised I want to do everything within my power to get you a satisfactory resolution however as I have explained a bag ordered in 2016 that is outside of its warranty period which has sustained severe trauma does not fall under our replacement policy, but as I suggest above if you can reply to the email I sent today then i am more than happy to follow this up and if applicable see if our decision can be changed. Kind Regards Lee Rowley Customer Service Manager

Posted 7 years ago

“I placed an order for a phone case on April 22nd and was told the estimated dispatch date would be 3rd May. After having a couple of issues with delivery of my order I emailed customer services and had fantastic service from both Lee and Emma, who got my order dealt with and sent out that day by special delivery. I received my order this morning and it was worth the wait. Thank you both for your help.”

Helpful Report

Posted 7 years ago

“Unfortunately I received the wrong design on my order of petabella towels. Emma from customer services was so helpful by quickly resolving the issue and having my correct order sent to me. Thank You”

Helpful Report

Posted 7 years ago

“My order was rushed through after a frantic telephone call when I realized it would arrive too late for the my daughters holiday, amazing service.”

Helpful Report

Posted 7 years ago

“Emma Browne was fantastic and service was extremely good and quick would definitely use again A* service.”

Helpful Report

Posted 7 years ago

toxicfox.co.uk is rated 3.7 based on 1,190 reviews