toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,188 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Jute bag for holiday (which is in 3 days) over a month ago!! Was initially told that the bag would be dispatched over a week ago but I have still heard nothing. Have emailed again but no response. Very disappointed.”

Helpful Report

Posted 5 years ago

“Had a delay in receiving product but customer service team kept me update regularly and resolved the issue .exccllent service”

Helpful Report

Posted 5 years ago

Thank you very much for taking a moment to leave us with feedback. We appreciate your patience and support and hope to see you shop with us again in the future x

Posted 5 years ago

“I ordered a teachers thank you bag but still no sign of it! Been over three weeks and now my daughter has left school. Where on earth are these items produced from?”

Helpful Report

Posted 5 years ago

Thank you for your message Tracy and for sparing your feedback. I am very sorry to hear that you had not received your order on the expected day, if you require any further assistance please let our customer care team know immediately on care@toxicfox.co.uk and we will ensure this is further looked into for you. Many thanks x

Posted 5 years ago

“Where the hell is my order? 20541201 No responses to my emails! Estimated delivery been and gone!! Still says in production! Ordered in May! Still haven’t got it! Meant to be for a holiday! Please someone update me with accurate information! Or I’m going to small claims!”

Helpful Report

Posted 5 years ago

Good Afternoon Alex Thank you for taking the moment to spare your feedback with ourselves. I am very sorry to read of your disappointment with ourselves, since leaving your review i can see that your order has been completed and dispatched via a tracked Yodel delivery service. I do apologise for the delay encountered with ourselves and If there is anything else we can help with please do not hesitate to let us know. Many thanks x

Posted 5 years ago

“Recently really disappointed! I have previously bought 2 towels , 2 passport covers all been great, so recently ordered 3 more towels for family members, 2 have been lost in the post & one is now a late present as usually these products are sent very quickly ( as I know from previous experience) the father’s day order was placed 3 weeks ago & still not here like wise with the orders from may 19th, I’ve been ignored on social media, & all the emails have no interest about my missing parcels. They keep fobbing me off with tracking numbers. Which isn’t going to resolve anything! There seems to be no care when it comes to customer care. Really disappointed, I wanted so much more from this company! Yet it’s really made my experience a negative one. Especially when these are gifts & not on the cheap end, I’m happy to pay for the quality but so disappointed in the care & service.”

Helpful Report

Posted 5 years ago

Good Afternoon Kirsty First and foremost thank you for your orders and for sparing your feedback, whilst not the most positive news i can assure you that this will be used to improve the services we provide so this simply does not happen again. Since your review i can see that your order has been dispatched however should you require any further assistance please do email our customer care team using RV101 in the subject line and we will ensure this is further looked into by a manager on the team. Email Address: care@toxicfox.co.uk Many thanks x

Posted 5 years ago

“I have tried contacting toxicfox many times to find out where my order from clairabella is. It has passed its tracking date and I want to know where it is. I ordered this 18/05/2019 (a month ago) and have still not received this. I have spent a lot of money on other orders with this company and as a valid customer I do not expect this kind of service when I have spent so much on my previous orders. Order to chase!!!!! Order number: 20539094”

Helpful Report

Posted 5 years ago

Good Afternoon Isabelle Thank you for your message and feedback. I am very sorry to hear if your disappointment with ourselves and to hear how your order become delayed. I can see that since leaving your review your order has been completed and dispatched via a tracked delivery service. Should you require any further assistance from ourselves please be assured that our care team would be more than willing to help. Many thanks x

Posted 5 years ago

“I ordered a retro bag on 17th May but had a slight issue so contacted customers services. Georgia Tyte contacted me promptly and dealt with the issue. The bag was meant to be a birthday present for my daughter whose birthday is on 2nd June. Track my order kept saying estimated delivery 30 May. It did not arrive so on 2nd June I contacted Georgia who again responded very quickly and apologised and said it would be with me in the next day or so. The bag arrived 6 June after my daughters birthday. Very disappointed as toxicfox should realise a lot of these orders are for gifts that need to be with us by certain timescales. It would have been nice to have been contacted in advance to let me know the order would arrive later than expected.”

Helpful Report

Posted 5 years ago

Good Afternoon Thank you for your feedback Rachel. First and foremost i am very sorry to hear that your order encountered a slight issue resulting in the order needing to be replaced. Our production teams complete and dispatch orders as quickly as they can, in this case i am sorry to hear that this arrived after your daughters birthday. Should you require any further help or support with ourselves Rachel please do not hesitate to contact our customer care team on care@toxicfox.co.uk using RV202 within the subject line. Many thanks x

Posted 5 years ago

“Ordered well in advance of holiday. Two delivery dates passed and still in production. No answer to email unless till I opened PayPal dispute, soon refunded as couldn't fulfil order in time. Looks like a common occurrence lately”

Helpful Report

Posted 5 years ago

Thank you for sharing your valued feedback with ourselves Samantha. I can see that the customer care team have dealt with this for you, i am sorry that you decided it would be best to cancel your order due to the delay encountered, however i do hope that Marvin on the team was able to help with this x

Posted 5 years ago

“I ordered two beach towels for my daughters for our holiday. Estimated delivery was 6/05/19. Well in advance of us going away but still no sign of anything. Im so disappointed not to receive the towels and will not buy anything from this company ever again”

Helpful Report

Posted 5 years ago

Hi Audrey Thank you for your feedback, I am very sorry for the delay you have encountered with ourselves, if i can help any further with this please do let me know and i will ensure that a full review is made of your order. If you would like to contact us please email info@toxicfox.co.uk with the subject line RCK004. Many thanks for your time

Posted 5 years ago

“Disgusted with delivery service.. this is the second time ive had to wait ages items.. i still haven't recieved my order and its well over the estimated delivery date.. i wont ever use toxic fox again.”

Helpful Report

Posted 5 years ago

Hi Gem Thank you for your feedback, I am very sorry for the delay you have encountered with ourselves, if i can help any further with this please do let me know and i will ensure that a full review is made of your order. If you would like to contact us please email info@toxicfox.co.uk with the subject line RCK005. Many thanks for your time

Posted 5 years ago

“I haven’t received my order, not to mention the customer service is absolutely awful and will not get back to me... What is going on with this company?!! After waiting over a month I still have nothing from them!”

Helpful Report

Posted 5 years ago

Hi Carley, Thank you for your feedback, I am very sorry for the delay you have encountered with ourselves, if i can help any further with this please do let me know and i will ensure that a full review is made of your order. If you would like to contact us please email info@toxicfox.co.uk with the subject line RCK006. Many thanks for your time

Posted 5 years ago

“I still haven't received lunch boxes I'm going to citizen advice beau about this as took money no lunch boxes I will let them deal with these people because it not right paying money no goods or messages back”

Helpful Report

Posted 5 years ago

Thank you for your feedback Jamie I am very sorry to hear that you encountered an issue with ourselves. I can see that we have since resolved this for you however should there be anything else you need to discuss please do let us know. Many thanks

Posted 5 years ago

“The discount code didn't work, but thanks to Marvin he refunded the discount for me with no issues. Thank you Marvin. excellent service”

Helpful Report

Posted 5 years ago

“Stunning Jute bag and excellent quality. Quick response from online customer service to initial enquiry. Bag arrived exactly when it was estimated, with accurate updates on delivery date.”

Helpful Report

Posted 5 years ago

“Absolutely amazed at the customer service I have been given by Georgia! I have wanted a ClaireaBella bag for a long time, and didn’t really have an occasion. However, we have booked our wedding abroad and I thought of no better gift for my bridesmaids than these bags! Georgia was so quick and replying to me via email and her kindness really shone through every email she sent me. I would recommend this company 100 times over and cannot wait to buy more bags! I am sooo excited to see the finished product, and can’t wait for my friends reactions. Thank you again Georgia for all of your help, I have appreciated it so much!!!!”

Helpful Report

Posted 5 years ago

“The quality of the towels are absolutley amazing. We are both so impressed. The wait was 2 weeks but i understand due to high orders. I was a bit devious at first but Georgia got in contact very fast so i was very happy. 5 stars deserved!”

Helpful Report

Posted 5 years ago

“Emailed and no reply after waiting nearly 3weeks, I wish I'd have seen these reviews. I'm now going to open a case against them with paypal as I believe my item will never come”

Helpful Report

Posted 5 years ago

“Shocking customer service. Am still waiting for a cushion ordered on 17/12/18. They keep promising to send but it never arrives and now they are ignoring my contact!!”

Helpful Report

Posted 5 years ago

“Still not received my order contacted them they said in production days ago .contacted them again now no reply .i go away next week so if not received order before i go i wouldnt have purchased as now could be delivered while im away very dissapointed & frustrated i cant speak to anyone”

Helpful Report

Posted 5 years ago

“I placed an order for 2 hooded blankets on 3/12/18. It is now 30/1/19 and still no sign! No phone number available to actually speak to someone at toxic fox, just email. After numerous emails I have been told they were despatched on 17/1/19 but the couriers tried to deliver on 21/1/19 and took the parcel back to their depot as no one was home to sign. After speaking with the couriers I was told they didn’t attempt delivery because toxic fox requested it returned to them on 17/1/19 and they received it back on 21/1/19. What a frustrating company toxic fox are!! Quick enough to take your money then they don’t care. I will never use them again!! Be careful people!”

Helpful Report

Posted 5 years ago

toxicfox.co.uk is rated 3.7 based on 1,188 reviews